TTEC Holdings Inc. announced the opening of a new global customer experience delivery center in Cape Town, South Africa. TTEC is providing CX services to global brands across several industries, including automobile manufacturing, telecommunications, and healthcare. The new Cape Town delivery center can accommodate several hundred associates.

TTEC previously operated out of a shared site in Cape Town. In addition to bringing jobs to the region, the dedicated new site is in a desireable neighborhood, close to a talented workforce pool with valuable local amenities that contribute to an improved employee experience. This is also part of TTEC's long-term commitment to the continent, with plans to open additional delivery centers in Africa in 2024.