These industry firsts, along with other new options like the ability to combine multiple travel credits and use them on partner airlines, give United customers more flexibility than any other airline. For customers who have travel credits issued on or before
This represents the continuation of the customer experience transformation underway at United, putting the customer first every step of the way. United continues to invest in ways to enhance the travel experience including introducing new policies to encourage and make it simple for customers to return to travel.
'Unlike most airlines where travel credits are difficult to use, at United we're doing something different,' said
Using the United app or United.com, customers with an electronic travel certificate (ETC) or a future flight credit (FFC), can enjoy more options and flexibility than ever including the ability to:
Automatically see and apply available travel credits on the check-out page when rebooking travel - this is will be available to MileagePlus members first with availability for all customers in the near future
Combine multiple travel credits to apply when booking new travel plans (customers can now combine multiple Future Flight Credits (FFCs) or Electronic Travel Certificates (ETCs), and will soon be able to combine ETCs and FTCs together)
Book travel on partner airlines
Purchase extra legroom seats and pre-pay for checked baggage at time of check-out
Share travel credits with a friend or family member from wholly unused travel credits issued on or before
As customers return to flying with United, they will notice other new service upgrades including the option to pre-order snacks and beverages online and through United's app. And customers can book trips with confidence knowing that if their plans change, they have the flexibility to adjust their travel with no change fees. United was the first global
United Next
United is more focused than ever on its commitment to customers and employees. In addition to today's announcement, United has recently:
Launched an ambitious plan to transform the United customer experience by adding and upgrading hundreds of aircraft as well as investing in features like larger overhead bins, seatback entertainment in every seat and the industry's fastest available Wi-Fi.
Announced a goal to create 25,000 unionized jobs by 2026 that includes careers as pilots, flight attendants, agents, technicians, and dispatchers.
Announced that United will train at least 5,000 pilots by 2030 through the
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Became the first airline to offer customers the ability to check their destination's travel requirements, schedule COVID-19 tests and more on its mobile app and website.
Invested in emerging technologies that are designed to decarbonize air travel, like an agreement to work with urban air mobility company Archer, an investment in aircraft startup
Committed to going 100% green by 2050 by reducing 100% of our greenhouse gas emissions without relying on traditional carbon offsets, including a recent agreement to purchase one and a half times the amount of all of the rest of the world's airlines' publicly announced Sustainable Aviation Fuel commitments combined.
Eliminated change fees for all economy and premium cabin tickets for travel within the
About United
United's shared purpose is 'Connecting People. Uniting the World.' In 2019, United and
SOURCE
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
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