Vivint Smart Home, Inc. announced that Rasesh Patel will become its new chief operating officer (COO). As the company's incoming COO, Rasesh brings to Vivint 20-plus years of building technology service businesses, driving innovation and improving the customer experience. Effective mid-May, Rasesh will oversee the company's operations as well as its technology and product platform.

Rasesh spent the past seven years of his career at AT&T where he served in various executive leadership roles before being named chief product and platform officer for AT&T Business. In that capacity, Rasesh was responsible for its portfolio-wide P&L with $35B of annual revenue, as well as its integrated platforms, products and solutions including fiber, 5G, Edge, IoT, cybersecurity, collaboration and cloud connectivity. Prior to its acquisition by AT&T, Rasesh served as senior vice president of customer experience for DIRECTV.

Through his focus on developing a seamless omni-channel customer experience, DIRECTV's NPS position improved from third to first in the industry while simultaneously driving significant operating efficiencies. Rasesh received an MBA from UCLA's Anderson School of Management and a Bachelor's Degree in Electrical and Computer Engineering from the University of California, Irvine.