Wallbox N.V. goes one step further in its vision to transform energy consumption in households and further integrates and automates the installation of home charging solutions into its service through their new Installer App. This app allows Wallbox to expand the scope of its services and cover the full lifecycle of its electric chargers, from the conception and design phase all the way through to installation and maintenance, including production and point of sale. The Installer App adopts a user experience similar to that of popular food delivery and rideshare apps. In the first few months the app has proven to reduce the time taken between purchase and installation by 50% and has reduced the reaction time for on-site technical assistance requests to less than five days. The company expects that approximately 85% of the jobs will be managed through this new app, to help improve the customer experience. In addition to simplifying the installation process, the app puts Wallbox in a position to more efficiently carry out quality control as it centralises the relevant information for each installation or technical service through a single dashboard to improve customer satisfaction. Customers will also be able to rate the service received by the technician through the app which will give each installer a Net Promoter Score.