XCPCNL Business Services Corporation announced that the company has successfully developed a Centiment Capital IP that has been commercialized into a B2C product called CSEP(Customer Service Experience Predictor). CSEP is a system that anticipates customer sentiment for inbound customer service call centers. The objective for clients will be the following: Building Effective Engagement and Brand Value; Improving Customer Satisfaction; Driving Effective Engagement, Market Share and ROI.