NTT America chose MicroStrategy's Dynamic Enterprise Dashboards(TM) to monitor customer service data, including response times to trouble tickets. NTT America executives and managers will use the MicroStrategy information dashboards for at-a-glance insights into customer service performance to help them make data-driven decisions. With MicroStrategy, NTT America expects to be able to improve its service response times, allocate resources more efficiently, and address other critical service areas to improve customer satisfaction and retention.
"Following a thorough evaluation of the leading business intelligence
products, we found MicroStrategy's interactive dashboards to be the best
choice to ensure high user adoption across the enterprise," said
"NTT America is a valued new MicroStrategy customer," said
About NTT America
NTT America is
About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps leading organizations worldwide make better business decisions every day. Companies choose MicroStrategy for its advanced technical capabilities, sophisticated analytics, and superior data and user scalability. More information about MicroStrategy (Nasdaq: MSTR) is available at http://www.microstrategy.com.
MicroStrategy, MicroStrategy Business Intelligence Platform, and
MicroStrategy Dynamic Enterprise Dashboards are either trademarks or
registered trademarks of MicroStrategy Incorporated in
Contact: Wende Cover MicroStrategy Incorporated 703-770-1646 wcover@microstrategy.com
SOURCE MicroStrategy Incorporated