Daniel J. Doherty

Castel is a leading provider of customer interaction management systems for the contact center. Its full suite of solutions includes Castel Connects®, Intelligent Message Delivery™, C4™, its performance dashboard, and Digital Voice Recording. Castel Connects®, Castel's award-winning and patented customer interaction management system, consists of a set of software solutions for outbound dialing, inbound call distribution, and inbound/outbound call blending. It designed Castel Connects to work with most existing server and switching environments, and to integrate with your existing customer contact applications to fully integrate business-critical functions, such as collections, telemarketing, and customer service. Businesses across the country are currently using Castel Connects for a variety of dynamic customer contact applications, including: Collecting delinquent accounts Payment reminders Scheduling appointments Follow-up service calls Prospecting for new customers Precision marketing programs Market research Database cleansing New market development Customer surveys Its envision is a business environment where every individual responsible for working with customers, vendors or partners can utilize the powerful productivity and management capabilities of customer interaction management systems.

Concord Communications provides business service management software solutions services. It offer services to vertical markets, managed service providers and both wireless and wire-line telecommunications carriers. The company's solutions offers organizations, map IT services, it measure the actual end-user experience and manage voice or data applications, systems and network services. Concord Communications was founded by Mike Zak in 1986 and is located in Marlboro, MA.

Mapletree Networks, Inc. provides digital signal processing products for voice over internet protocol, wireless, and media processing applications. The company was founded on November 12, 1997 and is headquartered in Boston, MA.

Viola Networks Ltd. provides network management solutions. The company offers, NetAlly, a lifecycle manager that delivers integrated performance assessment and monitoring solutions for Internet protocol networks. It also offers enterprise network performance assurance and automated diagnosis solutions. Viola Networks was founded by Israel Cidon & Moshe Sidi in 1998 and is located in Caesarea, Israel