You should read the following discussion and analysis of our financial condition
and results of operations together with the financial statements and related
notes that are included elsewhere in this Quarterly Report on Form 10-Q and our
Annual Report on Form 10-K for the fiscal year ended December 31, 2019 filed
with the U.S. Securities and Exchange Commission (the "SEC") on February 27,
2020 ("Annual Report on Form 10-K"). This discussion contains forward-looking
statements based upon current plans, expectations and beliefs that involve risks
and uncertainties. Our actual results may differ materially from those
anticipated in these forward-looking statements as a result of various factors,
including, but not limited to, those discussed in the section entitled "Risk
Factors" and elsewhere in this Quarterly Report on Form 10-Q.

The consolidated financial statements for the quarter ended March 31, 2019 have
been revised to correct for prior period errors as discussed in Item 1 - Note 2,
"Basis of Presentation, Significant Accounting Policies and Recently-Issued
Accounting Pronouncements". Accordingly, this Management's Discussion and
Analysis of Financial Condition and Results of Operations reflects the effects
of the revisions.

                                    Overview

We have created a comprehensive cloud-based software platform designed to
transform and modernize accounting and finance operations for organizations of
all types and sizes. Our secure, scalable platform supports critical accounting
processes such as the financial close, account reconciliations, intercompany
accounting, and controls assurance. By introducing software to automate these
processes and to enable them to function continuously, we empower our customers
to improve the integrity of their financial reporting, increase efficiency in
their accounting and finance processes and enhance real-time visibility into
their operations.

At March 31, 2020, we had approximately 271,957 individual users across
approximately 3,056 customers exclusive of on-premise software. Additionally, we
continue to build strategic relationships with technology vendors, professional
services firms, business process outsourcers, and resellers.

We are a holding company and conduct our operations through our wholly-owned
subsidiary, BlackLine Systems, Inc. ("BlackLine Systems"). BlackLine Systems
funded its business with investments from our founder and cash flows from
operations until September 3, 2013. On September 3, 2013, we acquired BlackLine
Systems, and Silver Lake Sumeru and Iconiq acquired a controlling interest in
us, which we refer to as the "2013 Acquisition." The 2013 Acquisition was
accounted for as a business combination under accounting principles generally
accepted in the United States ("GAAP") and resulted in a change in accounting
basis as of the date of the 2013 Acquisition.

Our platform consists of eight core cloud-based products, including Transaction
Matching, Account Reconciliations, Consolidation Integrity Manager, Daily
Reconciliations, Journal Entry, Variance Analysis, Task Management, and
Compliance. Customers typically purchase these products in packages that we
refer to as solutions, but they have the option to purchase these products
individually. Current solutions include Balance Sheet Integrity, Close Process
Management, Accounting Process Automation, Finance Transformation, Intercompany
Hub and Smart Close.

We sell our solutions primarily through our direct sales force, which leverages
our relationships with technology vendors, professional services firms and
business process outsourcers. In particular, our solution is an SAP endorsed
business solution that integrates with SAP's ERP solutions. In the fourth
quarter of 2018, SAP became part of the reseller channel that we use in the
ordinary course of business. SAP has the ability to resell our accounting
solutions, for which we receive a percentage of the revenues. Since October 1,
2018, we are no longer obligated to pay SAP a fee based on a percentage of
revenues from our new customers that use an SAP ERP solution.

The length of our sales cycle depends on the size of the potential customer and
contract, as well as the type of solution or product being purchased. The sales
cycle for our global enterprise customers is generally longer than that of our
mid-market customers. In addition, the length of the sales cycle tends to
increase for larger contracts and for more complex, strategic products like
Intercompany Hub. As we continue to focus on increasing our average contract
size and selling more strategic products, we expect our sales cycle to lengthen
and become less predictable, which could cause variability in our results for
any particular period.

We have historically signed a high percentage of agreements with new customers,
as well as renewal agreements with existing customers, in the fourth quarter of
each year and usually during the last month of the quarter. This can be
attributed to buying patterns typical in the software industry. As the terms of
most of our customer agreements are measured in full year increments, agreements
initially entered into the fourth quarter or last month of any quarter will
generally come up for renewal at that same time in subsequent years. This
seasonality is reflected in our revenues, though the impact to overall annual or
quarterly revenues is minimal due to the fact that we recognize subscription
revenue ratably over the term of the customer contract.

                                       20

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For the quarters ended March 31, 2020 and 2019, we had revenues totaling $82.6
million and $64.1 million, respectively, and we incurred net losses attributable
to BlackLine, Inc. of $12.8 million and $8.8 million, respectively.

COVID-19 Update



In December 2019, the emergence of a novel coronavirus, or COVID-19, was
reported and in January 2020, the World Health Organization, or WHO, declared it
a Public Health Emergency of International Concern. In March 2020, the WHO
characterized COVID-19 as a pandemic. We responded to the pandemic by creating
an executive task force to monitor the COVID-19 situation daily and immediately
restricted non-essential travel and enabled work-from-home protocols. Shortly
thereafter, and in line with guidance provided by government agencies and
international organizations, we restricted all travel, mandated a work-from-home
policy across our global workforce, and moved all in-person customer-facing
events to virtual ones. We also responded with COVID-19 customer-relief programs
to help our community of global accounting and finance professionals in these
challenging times. We have offered free access to our entire training library.
We also offered the Task Management and Reporting modules complimentary for six
months to existing customers to enable a more effective remote close. In
addition, we announced complimentary one-on-one coaching sessions with our
customers.

We have started to see purchasing decisions being deferred due to COVID-19,
decreased services revenue due to the delayed implementation of projects, and an
impact on new business pipeline and large deals. Moreover, we expect delays in
deals in EMEA and North America mid-market, as well as large digital
transformation deals. We further expect delays in deals arising out of our SAP
partnership, all which will impact our customers and prospects, and our
financial results for fiscal 2020.

The broader implications of the global emergence of COVID-19 on our business,
operating results, and overall financial performance remain uncertain and it
depends on certain developments, including the duration and spread of the
outbreak, impact on our customers and our sales cycles, impact on our partners
or employees, and impact on the economic environment and financial markets, all
of which are uncertain and cannot be predicted. We are conducting business as
usual with certain modifications to employee travel, employee work locations,
and marketing events, among other modifications. We have observed other
companies taking precautionary and preemptive actions to address COVID-19, and
the effects it has had and is expected to have on business and the economy. We
expect that our customers and potential customers will take actions to reduce
operating expenses and moderate cash flows, including by delaying sales and
requesting extended billing and payment terms. We will continue to actively
monitor the situation and may take further actions that alter our business
operations, as may be required by federal, state, or local authorities, or that
we determine are in the best interests of our employees, customers, partners,
suppliers, and stockholders.

                                  Key Metrics

We regularly review a number of metrics, including the following key metrics, to
evaluate our business, measure our performance, identify trends affecting our
business, formulate financial projections, and make strategic decisions. Each of
the metrics below exclude the impact of on-premise software.



                                              Mar 31, 2019       Jun 30, 

2019 Sep 30, 2019 Dec 31, 2019 Mar 31, 2020 Dollar-based net revenue retention rate

                 108 %              108 %              109 %              110 %              110 %
Number of customers                                   2,707              2,813              2,871              3,024              3,056
Number of users                                     226,979            236,802            244,515            267,621            271,957


Dollar-based net revenue retention rate. We believe that dollar-based net
revenue retention rate is an important metric to measure the long-term value of
customer agreements and our ability to retain and grow our relationships with
existing customers over time. We calculate dollar-based net revenue retention
rate as the implied monthly subscription and support revenue at the end of a
period for the base set of customers from which we generated subscription
revenue in the year prior to the calculation, divided by the implied monthly
subscription and support revenue one year prior to the date of calculation for
that same customer base. This calculation does not reflect implied monthly
subscription and support revenue for new customers added during the one-year
period but does include the effect of customers who terminated during the
period. We define implied monthly subscription and support revenue as the total
amount of minimum subscription and support revenue contractually committed to,
under each of our customer agreements over the entire term of the agreement,
divided by the number of months in the term of the agreement. Our ability to
maximize the lifetime value of our customer relationships will depend, in part,
on the willingness of the customer to purchase additional user licenses and
products from us. We rely on our customer success and sales teams to support and
grow our existing customers by maintaining high customer satisfaction and
educating the customer on the value all our products provide.

                                       21

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Number of customers. We believe that our ability to expand our customer base is
an indicator of our market penetration and the growth of our business. We define
a customer as an entity with an active subscription agreement as of the
measurement date. In situations where an organization has multiple subsidiaries
or divisions, each entity that is invoiced as a separate entity is treated as a
separate customer. However, where an existing customer requests its invoice be
divided for the sole purpose of restructuring its internal billing arrangement
without any incremental increase in revenue, such customer continues to be
treated as a single customer. For the quarters ended March 31, 2020 and 2019, no
single customer accounted for more than 10% of our total revenues.

Number of users. Since our customers generally pay fees based on the number of
users of our platform within their organization, we believe the total number of
users is an indicator of the growth of our business. We are also beginning to
sell an increasing number of non-user based strategic products, such as
Transaction Matching and Intercompany Hub.

                          Non-GAAP Financial Measures

In addition to our results determined in accordance with GAAP, we believe the
non-GAAP measures below are useful to us and our investors in evaluating our
business. These non-GAAP financial measures are useful because they provide
consistency and comparability with our past performance, facilitate
period-to-period comparisons of operations and facilitate comparisons with other
peer companies, many of which use similar non-GAAP financial measures to
supplement their GAAP results.



                                                             Quarter Ended March 31,
                                                          2020                      2019
                                                       (in thousands, except percentages)
GAAP gross profit                                  $            66,533         $        50,511
GAAP gross margin                                                 80.6 %                  78.8 %
GAAP net loss attributable to BlackLine, Inc.      $           (12,843 )       $        (8,781 )




                                                                Quarter Ended March 31,
                                                             2020                      2019
                                                          (in thousands, except percentages)
Non-GAAP gross profit                                 $           68,031         $         53,110
Non-GAAP gross margin                                               82.4 %                   82.8 %
Non-GAAP net income attributable to BlackLine, Inc.   $            6,018         $            951


Non-GAAP Gross Profit and Non-GAAP Gross Margin. Non-GAAP gross profit is
defined as GAAP revenues less GAAP cost of revenue adjusted for the amortization
of acquired developed technology resulting from the 2013 Acquisition and the
Runbook Acquisition and stock-based compensation. Non-GAAP gross margin is
defined as non-GAAP gross profit divided by GAAP revenues. We believe that
presenting non-GAAP gross margin is useful to investors as it eliminates the
impact of certain non-cash expenses and allows a direct comparison of gross
margin between periods.

Non-GAAP Net Income. Non-GAAP net income is defined as GAAP net loss adjusted
for the impact of the provision for (benefit from) income taxes that we were
able to recognize as a result of the deferred tax liabilities associated with
the intangible assets established upon the 2013 Acquisition and the Runbook
Acquisition, amortization of acquired intangible assets resulting from the 2013
Acquisition and the Runbook Acquisition, stock-based compensation, the
amortization of debt discount and issuance costs from our convertible notes (the
"Notes"), the change in the fair value of contingent consideration, shelf
offering costs, and the adjustment to the value of the redeemable
non-controlling interest to the redemption amount. We believe that presenting
non-GAAP net income is useful to investors as it eliminates the impact of items
that have been affected by the 2013 Acquisition and the Runbook Acquisition,
certain non-cash expenses, and other costs related to non-recurring
non-operating events in order to allow a direct comparison of net loss between
current and future periods.

                                       22

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Reconciliation of Non-GAAP Financial Measures



The following table presents a reconciliation of gross profit, gross margin and
net loss, the most comparable GAAP measures, to non-GAAP gross profit, non-GAAP
gross margin and non-GAAP net income:



                                                         Quarter Ended March 31,
                                                        2020                  2019
                                                              (in thousands)
Non-GAAP Gross Profit:
Gross profit                                       $        66,533       $       50,511
Amortization of developed technology                           175          

1,711


Stock-based compensation expense                             1,323                  888
Total non-GAAP gross profit                        $        68,031       $       53,110
Gross margin                                                  80.6 %               78.8 %
Non-GAAP gross margin                                         82.4 %               82.8 %

Non-GAAP Net Income Attributable to BlackLine,
Inc.:
Net loss attributable to BlackLine, Inc.           $       (12,843 )     $       (8,781 )
Provision for (benefit from) income taxes                      (16 )        

-


Amortization of intangible assets                            1,543          

3,077


Stock-based compensation                                     9,456          

6,452


Amortization of debt discount and issuance costs             5,532          

-


Change in fair value of contingent consideration               145                   (9 )
Shelf offering costs                                             -          

212


Adjustment to redeemable non-controlling
interest                                                     2,201          

-


Total non-GAAP net income attributable to
BlackLine, Inc.                                    $         6,018       $          951


                                       23

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                             Results of Operations

The following table sets forth our statements of operations for each of the periods indicated:



The following table presents our consolidated results of operations and reflects
the revisions as discussed in Item 1 - Note 2, "Basis of Presentation,
Significant Accounting Policies and Recently-Issued Accounting Pronouncements".

                                                        Quarter Ended March 31,
                                                          2020              2019
                                                             (in thousands)
Revenues
Subscription and support                              $      77,035       $ 61,274
Professional services                                         5,563          2,855
Total revenues                                               82,598         64,129
Cost of revenues
Subscription and support                                     11,380         10,832
Professional services                                         4,685          2,786
Total cost of revenues                                       16,065         13,618
Gross profit                                                 66,533         50,511
Operating expenses
Sales and marketing                                          44,785         35,848
Research and development                                     11,747         10,307
General and administrative                                   17,338         13,679
Total operating expenses                                     73,870         59,834
Loss from operations                                         (7,337 )       (9,323 )
Other income (expense)
Interest income                                               2,409            695
Interest expense                                             (5,685 )            -
Other income (expense), net                                  (3,276 )          695
Loss before income taxes                                    (10,613 )       (8,628 )
Provision for income taxes                                      357            403
Net loss                                                    (10,970 )       (9,031 )
Net loss attributable to non-controlling interest              (328 )         (250 )
Adjustment attributable to non-controlling interest           2,201         

-


Net loss attributable to BlackLine, Inc.              $     (12,843 )     $ (8,781 )


              Comparison of Quarters Ended March 31, 2020 and 2019

Revenues



                             Quarter Ended March 31,             Change
                               2020             2019           $          %
                                   (in thousands, except percentages)
Subscription and support   $     77,035       $  61,274     $ 15,761       26 %
Professional services             5,563           2,855        2,708       95 %
Total revenues             $     82,598       $  64,129     $ 18,469       29 %




                                                March 31,
                                           2020          2019

Dollar-based net revenue retention rate* 110 % 108 % Number of customers*

                         3,056         2,707
Number of users*                           271,957       226,979


The increase in revenues for the quarter ended March 31, 2020, compared to the
quarter ended March 31, 2019, was primarily due to an increase in the number of
customers, an increase in the number of users added by existing customers, an
increase in the number of products purchased by existing customers in the
period, and an increase in non-user based strategic product sales. The total
number of customers and users at March 31, 2020 increased by 13% and 20%,
respectively, as compared to March 31, 2019.

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Cost of revenues



                             Quarter Ended March 31,             Change
                               2020             2019           $         %
                                  (in thousands, except percentages)
Subscription and support   $     11,380       $  10,832     $   548        5 %
Professional services             4,685           2,786       1,899       68 %
Total cost of revenues     $     16,065       $  13,618     $ 2,447       18 %
Gross margin                       80.6 %          78.8 %


The increase in cost of revenues for the quarter ended March 31, 2020, compared
to the quarter ended March 31, 2019, was primarily due to a $2.5 million
increase in salaries, benefits, and stock-based compensation, of which $1.5
million was from professional services-related headcount. This increase was
partially offset by a $1.3 million decrease in depreciation and amortization.
The increase in salaries, benefits, and stock-based compensation was primarily
driven by a 27% increase in average cost of revenues-related headcount from the
quarter ended March 31, 2019 to the quarter ended March 31, 2020. Depreciation
and amortization expense decreased primarily due to a decrease of amortization
relating to developed technology from the 2013 Acquisition, which became fully
amortized in the quarter ended September 30, 2019.

Sales and marketing



                                 Quarter Ended March 31,             Change
                                   2020             2019           $         %
                                      (in thousands, except percentages)
Sales and marketing            $     44,785       $  35,848     $ 8,937       25 %
Percentage of total revenues           54.2 %          55.9 %


The increase in sales and marketing expenses for the quarter ended March 31,
2020, compared to the quarter ended March 31, 2019, was primarily due to a $9.3
million increase in salaries, sales commissions, stock-based compensation, and
incentives; a $1.3 million increase in company event-related expenses; and a
$0.7 million increase in advertising and trade show expenses. These increases
were partially offset by a $2.5 million decrease in partner referral fees. The
increase in salaries, sales commissions, and incentives was primarily driven by
an increase in headcount and revenue growth. Our sales and marketing average
headcount increased 28% from the quarter ended March 31, 2019 to the quarter
ended March 31, 2020. The increase in advertising and trade shows was primarily
due to an increase in our marketing efforts. The decrease in partner referral
fees was primarily driven by the amendment of the previous SAP agreement in the
fourth quarter of 2018 and the addition of SAP to our channel of resellers.

Research and development



                                           Quarter Ended March 31,                 Change
                                           2020               2019              $            %
                                                   (in thousands, except percentages)

Research and development, gross $ 13,863 $ 11,320 $ 2,543 22 % Capitalized internally developed

             (2,116 )           (1,013 )        (1,103 )      109 %
software costs
Research and development, net          $     11,747       $     10,307     $     1,440         14 %
Percentage of total revenues                   14.2 %             16.1 %


The increase in research and development expenses for the quarter ended March
31, 2020, compared to the quarter ended March 31, 2019, was primarily due to a
$1.8 million increase in salaries, benefits, and stock-based compensation and a
$0.4 million increase in professional services expense. These increases were
partially offset by a $1.1 million increase in capitalized software costs, which
resulted in a decrease in net expenses. The increase in salaries, benefits, and
stock-based compensation was primarily driven by a 12% increase in average
headcount from the quarter ended March 31, 2019 to the quarter ended March 31,
2020. The increase in professional services expense was primarily driven by the
investment in products, features, and functionality buildouts by external
consultants.

                                       25

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General and administrative



                                 Quarter Ended March 31,             Change
                                   2020             2019           $         %
                                      (in thousands, except percentages)
General and administrative     $     17,338       $  13,679     $ 3,659       27 %
Percentage of total revenues           21.0 %          21.3 %


The increase in general and administrative expenses for the quarter ended March
31, 2020, compared to the quarter ended March 31, 2019, was primarily due to a
$1.8 million increase in salaries, benefits, and stock-based compensation and a
$1.3 million increase in foreign currency losses. The increase in salaries,
benefits, and stock-based compensation was primarily driven by a 12% increase in
average headcount from the quarter ended March 31, 2019 to the quarter ended
March 31, 2020. The increase in foreign currency losses was primarily due to the
impact of foreign currency rates related to the British Pound and Euro during
the quarter ended March 31, 2020, compared to the quarter ended March 31, 2019,
on net asset balances denominated in foreign currencies.

Interest income



                     Quarter Ended March 31,             Change
                      2020              2019           $          %
                          (in thousands, except percentages)
Interest income   $       2,409       $     695     $ 1,714       247 %


The increase in interest income during the quarter ended March 31, 2020,
compared quarter ended March 31, 2019, was primarily due to interest earned on
higher cash balances relating to the proceeds of the Notes, partially offset by
a decrease in average interest rates in the quarter ended March 31, 2020,
compared to the quarter ended March 31, 2019.

Interest expense



                      Quarter Ended March 31,            Change
                         2020               2019         $        %
                          (in thousands, except percentages)
Interest expense   $          5,685         $   -     $ 5,685     *
* Not meaningful


Interest expense during the quarter ended March 31, 2020 was due to amortization
of the debt discount on the Notes issued in August of 2019 and, to a lesser
extent, interest accrued during the period on the outstanding balance on the
Notes.

Provision for income taxes

The amounts below reflect the revisions as discussed in Note 2, "Basis of
Presentation, Significant Accounting Policies and Recently-Issued Accounting
Pronouncements".

                                 Quarter Ended March 31,             Change
                                2020                2019           $         %
                                     (in thousands, except percentages)
Provision for income taxes   $       357         $       403     $ (46 )     (11 %)


We are subject to federal and state income taxes in the United States and taxes
in foreign jurisdictions. For the quarter ended March 31, 2020, our annual
estimated effective tax rate differed from the U.S. federal statutory rate of
21% primarily as a result of state taxes, foreign taxes, and changes in our
valuation allowance for domestic income taxes. For the quarters ended March 31,
2020 and 2019, we recorded $0.4 million in income tax expense. Income tax
expense for the quarter ended March 31, 2020, compared to the quarter ended
March 31, 2019, remained relatively flat. For the quarter ended March 31, 2020,
we continued to maintain a full valuation allowance on our U.S. federal and
state net deferred tax assets as it was more likely than not that those deferred
tax assets will not be realized.

                                       26

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Liquidity and Capital Resources



At March 31, 2020, our principal sources of liquidity were an aggregate of
$614.0 million of cash and cash equivalents and marketable securities, which
primarily consist of short-term, investment-grade U.S. treasury securities,
corporate bonds, and commercial paper. We had $500.0 million aggregate principal
amount of Notes outstanding at March 31, 2020. We have the ability to settle the
Notes in cash, shares of our common stock, or a combination of cash and shares
of our common stock at our own election. The Notes were not convertible at March
31, 2020.

In connection with the offering of the Notes, we entered into the Capped Calls
with certain counterparties covering, subject to anti-dilution adjustments,
approximately 6.8 million shares of our common stock and are generally expected
to offset the potential economic dilution of our common stock up to the initial
cap price. The Capped Calls have an initial strike price of $73.40 per share,
subject to certain adjustments, which corresponds to the initial conversion
price of the Notes. The Capped Calls have an initial cap price of $106.76 per
share, subject to certain adjustments.

We believe our existing cash and cash equivalents, investments in marketable
securities and cash from operations will be sufficient to meet our working
capital needs, capital expenditures and financing obligations for at least the
next 12 months.

Our future capital requirements will depend on many factors, including our
growth rate, the expansion of our direct sales force, strategic relationships
and international operations, the timing and extent of spending to support
research and development efforts and the continuing market acceptance of our
solutions. We may require or opportunistically raise additional equity or debt
financing. Sales of additional equity or equity-linked securities could result
in dilution to our stockholders. If we raise funds by borrowing from third
parties, the terms of those financing arrangements would require us to incur
interest expense and may include negative covenants or other restrictions on our
business that could impair our operating flexibility. We can provide no
assurance that financing will be available at all or, if available, that we
would be able to obtain financing on terms favorable to us. If we are unable to
raise additional capital when needed, we would be required to curtail our
operating activities and capital expenditures, and our business operating
results and financial condition would be adversely affected.

Historical Cash Flows



The following table sets forth a summary of our cash flows for the periods
indicated:



                                                        Quarter Ended March 31,
                                                           2020             2019
                                                             (in thousands)
Net cash provided by operating activities             $        8,517       $ 3,026
Net cash provided by (used in) investing activities   $      181,308       $  (515 )
Net cash provided by financing activities             $          925       

$ 1,035

Net Cash Provided By Operating Activities



Our net loss and cash flows from operating activities are significantly
influenced by our investments in headcount and infrastructure to support
anticipated growth. In recent periods, our net loss has generally been
significantly greater than our use of cash for operating activities due to our
subscription-based revenue model in which billings occur in advance of revenue
recognition, as well as the substantial amount of non-cash charges which we
incur. Non-cash charges primarily include depreciation and amortization,
stock-based compensation, non-cash lease expense, amortization of debt discount
and issuance costs, and deferred taxes.

                                       27

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For the quarter ended March 31, 2020, cash provided by operations was $8.5
million, resulting from net non-cash expenses of $21.3 million, partially offset
by our net loss of $11.0 million and net cash flow used as a result of changes
in operating assets and liabilities of $1.8 million. The $1.8 million of net
cash flows used as a result of changes in our operating assets and liabilities
reflected the following:

• a $10.0 million decrease in accrued expenses and other current liabilities

primarily associated with payments of the 2019 employee bonuses during the


        quarter;


  • a $1.5 million increase in prepaid expenses and other current assets;

• a $1.3 million decrease in deferred revenue as a result of the growth of


        our customer and user bases;


  • a $1.3 million decrease in operating lease liabilities; and


  • a $1.2 million increase in other assets.

These changes in our operating assets and liabilities were largely offset by the following:



  • a $12.1 million decrease in accounts receivable, and


  • a $1.3 million increase in accounts payable.


For the quarter ended March 31, 2019, cash provided by operations was $3.0
million, resulting from net non-cash expenses of $13.4 million, largely offset
by our net loss of $9.0 million and net cash flow used as a result of changes in
operating assets and liabilities of $1.4 million. The $1.4 million of net cash
flows used as a result of changes in our operating assets and liabilities
reflected the following:

• a $6.4 million decrease in accrued expenses and other current liabilities

primarily associated with payments of the 2018 employee bonuses during the


        first quarter of 2019;


  • a $2.5 million increase in other assets; and


  • a $1.3 million decrease in operating lease liabilities.

These changes in our operating assets and liabilities were largely offset by the following:

• a $3.9 million increase in deferred revenue as a result of the growth of


        our customer and user bases;


  • a $2.3 million decrease in accounts receivable;

• a $1.8 million decrease in prepaid expenses and other current assets; and

• a $0.8 million increase in accounts payable.

Net Cash Provided By (Used In) Investing Activities

Our investing activities consist primarily of investments in and maturities of marketable securities, capital expenditures for property and equipment and capitalized software development costs.



For the quarter ended March 31, 2020, cash provided by investing activities was
$181.3 million as a result of $184.7 million of proceeds from maturities and
sales of marketable securities, net of purchases, partially offset by $2.3
million in capitalized software development costs and $1.2 million in purchases
of property and equipment.

For the quarter ended March 31, 2019, cash used in investing activities was $0.5
million as a result of $1.2 million in capitalized software development costs
and $1.1 million in purchases of property and equipment, partially offset by
$1.8 million of proceeds from maturities of marketable securities, net of
purchases.

Net Cash Provided By Financing Activities



For the quarter ended March 31, 2020, cash provided by financing activities was
$0.9 million as a result of $4.7 million of proceeds from exercises of stock
options, partially offset by $3.6 million of acquisitions of common stock for
tax withholding obligations.

For the quarter ended March 31, 2019, cash provided by financing activities was
$1.0 million primarily as a result of $2.8 million of proceeds from exercises of
stock options, partially offset by $1.7 million of acquisitions of common stock
for tax withholding obligations.

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Contractual Obligations and Commitments

Contractual obligations at March 31, 2020 were as follows (in thousands):

Payments Due by Period


                                       Total        Less than 1 Year       1-3 Years       3-5 Years       More than 5 Years
Purchase obligations                  $ 14,969     $            4,579     $    10,050     $       170     $               170


We are required to pay up to a maximum of $8.0 million of contingent
consideration relating to our 2013 Acquisition if we realize a tax benefit from
the use of net operating losses generated from the stock option exercises
concurrent with the 2013 Acquisition. We have not included this obligation in
the table above because there is a high degree of uncertainty regarding the
amount and timing of future cash flows to extinguish this liability. The
settlement of this liability depends on our ability to generate taxable income
in the future to realize this tax benefit.

At March 31, 2020, liabilities for unrecognized tax benefits of $1.8 million
were not included in the table above because, due to their nature, there was a
high degree of uncertainty regarding the timing of future cash outflows and
other events that extinguish these liabilities.

Commitments under letters of credit at March 31, 2020 were scheduled to expire
as follows (in thousands):



                    Total      Less than 1 Year       1-3 Years       3-5 Years       Thereafter
Letters of credit   $  278     $               -     $         -     $         -     $        278


Letters of credit are maintained pursuant to certain of our lease arrangements.
The letters of credit remain in effect at varying levels through the terms of
the related agreements.

Off-Balance Sheet Arrangements



As part of our ongoing business, we do not have any relationships with other
entities or financial partnerships, such as entities often referred to as
structured finance or special purpose entities that have been established for
the purpose of facilitating off-balance sheet arrangements or other
contractually narrow or limited purposes. We are therefore not exposed to any
financing, liquidity, market or credit risk that could arise if we had engaged
in those types of relationships.

In the ordinary course of business, we may provide indemnification of varying
scope and terms to customers, vendors, investors, directors and officers with
respect to certain matters, including, but not limited to, losses arising out of
our breach of such agreements, services to be provided by us, or from
intellectual property infringement claims made by third parties. These
indemnification provisions may survive termination of the underlying agreement
and the maximum potential amount of future payments we could be required to make
under these indemnification provisions may not be subject to maximum loss
clauses. The maximum potential amount of future payments we could be required to
make under these indemnification provisions is indeterminable. We have never
paid a material claim, nor have we been sued in connection with these
indemnification arrangements. At March 31, 2020, we had not accrued a liability
for these indemnification arrangements because the likelihood of incurring a
payment obligation, if any, in connection with these indemnification
arrangements is not probable or reasonably estimable.

Critical Accounting Policies and Estimates



Our consolidated financial statements are prepared in accordance with GAAP,
which require us to make estimates and assumptions about future events that
affect the amounts reported in our unaudited consolidated financial statements
and the accompanying notes included elsewhere in this Quarterly Report on Form
10-Q. Our critical accounting policies and estimates are detailed in Item 7 of
our Annual Report on Form 10-K for the year ended December 31, 2019.

Recent Accounting Pronouncements



See Note 2 - "Basis of Presentation, Significant Accounting Policies and
Recently-Issued Accounting Pronouncements" contained in the "Notes to Unaudited
Condensed Consolidated Financial Statements" in Item 1 of Part I of this
Quarterly Report on Form 10-Q for a full description of the recent accounting
pronouncements and our expectation of their impact, if any, on our results of
operations and financial condition.



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