Bell Integration, a global IT services and consultancy and long-standing NiCE partner, has selected NiCE?s market-leading CX AI platform, CXone, to modernize its service desk and business development operations in an initial deployment across three sites, supporting up to 1,000 employees. Bell will deploy CXone with integrated AI solutions, including Copilot and Feedback Management, creating a single AI-enabled platform for voice (inbound/outbound), email, and live chat. These solutions will connect seamlessly with ServiceNow and Salesforce, replacing fragmented legacy tools with an integrated environment designed to consolidate technology and improve agent efficiency.
By consolidating tools and applying AI-powered knowledge management, real-time agent assistance, and customer feedback analytics, Bell expects to reduce agent overheads, improve customer satisfaction, standardize responses across teams, and accelerate time-to-resolution, while also closing the loop with data-driven improvement.
NICE Ltd., formerly NICE-Systems Ltd., is a global enterprise software provider. The Company's segments include Customer Interactions Solutions and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides data-driven insights that enable businesses to deliver personalized experiences to customers. The Financial Crime and Compliance Solutions segment provides real-time and cross-channel fraud prevention, anti-money laundering, brokerage compliance, and enterprise-wide case management. The Company serves contact centers, back-office operations, and retail branches across various industries, including communications, banking, insurance, healthcare, business process outsourcing (BPO), government, utilities, travel, and entertainment. Its multi-channel recording and interaction management solutions enable organizations to capture structured and unstructured customer interaction and transaction data from multiple channels.
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Investor
Investor
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Global
Global
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Quality
Quality
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ESG MSCI
ESG MSCI
The MSCI ESG score assesses a company’s environmental, social, and governance practices relative to its industry peers. Companies are rated from CCC (laggard) to AAA (leader). This rating helps investors incorporate sustainability risks and opportunities into their investment decisions.
