This "Management's Discussion and Analysis of Financial Condition and Results of
Operations" section and other sections of this Quarterly Report on Form 10-Q
("Form 10-Q") contain forward-looking statements, within the meaning of the
Private Securities Litigation Reform Act of 1995, that involve risks and
uncertainties. Forward-looking statements provide current expectations of future
events based on certain assumptions and include any statement that does not
directly relate to any historical fact or pattern, including statements
regarding the potential impacts of the COVID-19 pandemic and steps we have taken
or plan to take in response thereto, statements related to the effect of
macroeconomic trends, statements regarding evolving patient care models,
statements regarding legislative, administrative and regulatory actions on our
business and opportunities related to accumulated patient data, and statements
regarding our expected future investment in research and development efforts.
Forward-looking statements can also be identified by the use of words such as
"future," "anticipates," "believes," "estimates," "expects," "intends," "plans,"
"predicts," "will," "would," "could," "can," "may," and similar terms.
Forward-looking statements are not guarantees of future performance. Actual
results could differ significantly from those set forth in the forward-looking
statements, and reported results should not be considered an indication of
future performance or events. Certain factors that could cause Allscripts actual
results to differ materially from those described in the forward-looking
statements include, but are not limited to: our ability to achieve the margin
targets associated with our margin improvement initiatives within the
contemplated time periods, if at all; the magnitude, severity and duration of
the COVID-19 pandemic, including the impacts of the pandemic, along with the
impacts of our responses and the responses by governments and other businesses
to the pandemic, on our business, our employees, our clients and our suppliers;
security breaches resulting in unauthorized access to our or our clients'
computer systems or data, including denial-of-services ransomware or other
Internet-based attacks; our use of the proceeds from the sale of our EPSi and
CarePort businesses; the failure by Practice Fusion to comply with the terms of
the settlement agreements with the Department of Justice ("DOJ"); the costs and
burdens of compliance by Practice Fusion with the terms of its settlement
agreements with the DOJ; additional investigations and proceedings from
governmental entities or third parties other than the DOJ related to the same or
similar conduct underlying the DOJ's investigations into Practice Fusion's
business practices; our ability to recover from third parties (including
insurers) any amounts paid in connection with Practice Fusion's settlement
agreements with the DOJ and related inquiries; the expected financial results of
businesses acquired by us; the successful integration of businesses recently
acquired by us; the anticipated and unanticipated expenses and liabilities
related to businesses acquired by us, including the civil investigation by the
U.S. Attorney's Office involving our Enterprise Information Solutions business;
our failure to compete successfully; consolidation in our industry; current and
future laws, regulations and industry initiatives; increased government
involvement in our industry; our or our customers' failure to see the benefits
of government programs; changes in interoperability or other regulatory
standards; our ability to maintain and expand our business with existing clients
or effectively transition clients to newer products; the effects of the
realignment of our sales, services and support organizations; market acceptance
of our products and services; the unpredictability of the sales and
implementation cycles for our products and services; our ability to manage
future growth; our ability to introduce new products and services; our ability
to establish and maintain strategic relationships; our ability to protect our
intellectual property rights; the outcome of legal proceedings involving us; our
ability to hire, retain and motivate key personnel; performance by our content
and service providers; liability for use of content; price reductions; our
ability to license and integrate third-party technologies; risks related to
international operations; changes in tax rates or laws; business disruptions;
our ability to maintain proper and effective internal controls; asset and
long-term investment impairment charges; and the other factors discussed in Part
I, Item 1A of our Annual Report on Form 10-K for the year ended December 31,
2020 (our "Form 10-K") under the heading "Risk Factors" and elsewhere. The
following discussion should be read in conjunction with the unaudited
consolidated financial statements and notes thereto included in Part I, Item 1,
"Financial Statements" in this Form 10-Q, as well as our Form 10-K filed with
the Securities and Exchange Commission (the "SEC"). We assume no obligation to
revise or update any forward-looking statements for any reason, except as
required by law.

Each of the terms "we," "us," "our," "Company," or "Allscripts" as used herein refers collectively to Allscripts Healthcare Solutions, Inc. and/or its wholly-owned subsidiaries and controlled affiliates, unless otherwise stated.

Overview

Our Business Overview and Regulatory Environment



We deliver information technology ("IT") solutions and services to help
healthcare organizations achieve optimal clinical, financial and operational
results. We sell our solutions to physicians, hospitals, governments, health
systems, health plans, life sciences companies, retail clinics, retail
pharmacies, pharmacy benefit managers, insurance companies, employer wellness
clinics and post-acute organizations, such as home health and hospice agencies.
We help our clients improve the quality and efficiency of health care with
solutions that include electronic health records ("EHRs"), information
connectivity, private cloud hosting, outsourcing, analytics, patient access and
population health management. We derive our revenues primarily from sales of our
proprietary software (either as a perpetual license sale or under a subscription
delivery model), support and maintenance services, and managed services, such as
outsourcing, private cloud hosting and revenue cycle management.

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Our solutions empower healthcare professionals with the data, insights and
connectivity to other caregivers they need to succeed in an industry that is
rapidly changing from fee-for-service models to fee-for-value advanced payment
models. We believe we offer some of the most comprehensive solutions in our
industry today. Healthcare organizations can effectively manage patients and
patient populations across all care settings using a combination of our
physician, hospital, health system, post-acute care and population health
management products and services. We believe these solutions will help transform
health care as the industry seeks new ways to manage risk, improve quality and
reduce costs.

Globally, healthcare providers face the urgency of the COVID-19 crisis, as well
as an aging population and the challenge of caring for an increasing number of
patients with chronic diseases. At the same time, practitioners worldwide are
also under growing pressure to demonstrate the delivery of high-quality care at
lower costs and to fully embrace expectations of efficient, patient-centered
information exchange. Congressional oversight of EHRs and health information
technology has increased in recent years. This increased oversight has impacted
and could continue to impact our clients and our business. The passage of the
21st Century Cures Act in December 2016 assuaged some concerns about
interoperability and possible U.S. Food and Drug Administration oversight of
EHRs, and the ensuing regulations on data blocking and interoperability were
released by the Department of Health and Human Services ("HHS") in March 2020
and became applicable under the Office of the National Coordinator for Health
Information Technology oversight in April 2021. Additional regulatory clarity
will come with the final rule expected from the HHS Office of the Inspector
General. Some aspects of the new regulations will have a significant effect on
our business processes and how our clients must exchange patient information. In
particular, Allscripts will need to complete development work to satisfy the
revised and new certification criterion, and we and our clients will continue
making adjustments to business practices associated with information exchange
and provision of Electronic Health Information.

Please refer to the section entitled "Our Business Overview and Regulatory Environment" in Part II, Item 7 of our Form 10-K for additional information.

Impacts of COVID-19



The global outbreak of the novel coronavirus (COVID-19) has severely restricted
the level of economic activity around the world, and the degrees of any economic
recovery in various jurisdictions have not been linear. We have been carefully
monitoring the COVID-19 pandemic and its impact on our global operations. We are
conducting business with certain modifications to employee travel, employee work
locations, and cost reduction initiatives, among other modifications. We will
continue to actively monitor the situation and may take further actions that
alter our business operations as may be required by federal, state or local
authorities or that we determine are in the best interests of our employees,
customers, partners and stockholders.

Allscripts, along with other health IT vendors, has been asked by the White
House, HHS, the CDC, and state and local governments to support public health
efforts to contain the pandemic by expanding COVID-19 reporting options
available to our clients. Our technology has been instrumental to the provision
of high-quality care, aiding not only public health surveillance but also in
clinical decision support interventions to aid in triage, diagnosis and
treatment; information exchange as patients are moved from site to site;
predictive analytics based on local data for surge anticipation; and patient
transitions as they leave the acute care environment for post-acute
rehabilitative care.

However, the COVID-19 pandemic negatively impacted revenue for the three months
ended March 31, 2021, as we saw delays in deals with upfront software revenue
and professional services implementations across our inpatient and outpatient
base. During 2020, we implemented cost reduction actions across all functional
disciplines of the Company, including headcount reductions and temporary salary
measures. We believe the cost reduction actions that were implemented in 2020
and our current liquidity provide us with operating and financial flexibility to
assist us in navigating through this uncertain environment.

The extent to which the COVID-19 pandemic will continue to impact the Company's
results of operations and financial condition will depend on future developments
that are highly uncertain and cannot be predicted. Future developments include
new information that may emerge concerning the duration and severity of the
COVID-19 pandemic, resurgences or additional "waves" of outbreaks of COVID-19 in
various jurisdictions (including new strains or mutations of the virus), the
impact of COVID-19 on economic activity, the actions taken by health authorities
and policy makers to contain its impacts on public health and the global economy
and the availability, effectiveness and public acceptance of vaccines.

Critical Accounting Policies and Estimates

There were no material changes to our critical accounting policies and estimates from those previously disclosed in our Form 10-K.

First Quarter 2021 Summary

During the first quarter of 2021, we continued to make progress on our key strategic, financial and operational imperatives, which are aimed at driving higher client satisfaction, increasing operating margins, improving our competitive position by expanding the depth and breadth of our products and integrating recent acquisitions. Additionally, we believe there are still opportunities to continue to improve our operating leverage and further streamline our operations and such efforts are ongoing.


                                       27

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Total revenue for the first quarter of 2021 was $368 million, a decrease of $13
million compared to the first quarter of 2020. For the three months ended March
31, 2021, software delivery, support and maintenance revenue and client services
revenue were $223 million and $146 million, respectively, compared with $232
million and $149 million, respectively, during the three months ended March 31,
2020. Gross profit for the first quarter of 2021 was $150 million, an increase
of $18 million compared to the first quarter of 2020. Gross margin increased to
40.7% in the first quarter of 2021 compared to a 34.6% gross margin in the first
quarter of 2020.

Our contract backlog as of March 31, 2021 was $4.0 billion, which decreased compared with our contract backlog of $4.1 billion and $4.2 billion as of December 31, 2020 and March 31, 2020, respectively.



Our bookings, which reflect the value of executed contracts for software,
hardware, other client services, private cloud hosting, outsourcing and
subscription-based services, totaled $194 million for the three months ended
March 31, 2021, which represents an increase of 6% over the comparable prior
period amount of $183 million and an increase of 7% from the fourth quarter 2020
amount of $181 million.

Overview of Consolidated Results



Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31,
2020

                                                      Three Months Ended March 31,
(In thousands, except percentages)                2021            2020           % Change
Revenue:
Software delivery, support and maintenance    $    222,691     $   232,140             (4.1 %)
Client services                                    145,661         149,224             (2.4 %)
Total revenue                                      368,352         381,364             (3.4 %)
Cost of revenue:
Software delivery, support and maintenance          70,731          73,084             (3.2 %)
Client services                                    118,087         148,220            (20.3 %)
Amortization of software development and
  acquisition-related assets                        29,489          28,124              4.9 %
Total cost of revenue                              218,307         249,428            (12.5 %)
Gross profit                                       150,045         131,936             13.7 %
Gross margin %                                        40.7 %          34.6 %
Selling, general and administrative
expenses                                            81,708          92,825            (12.0 %)
Research and development                            49,173          59,377            (17.2 %)
Amortization of intangible and
acquisition-related assets                           5,824           6,710            (13.2 %)
Income (loss) from operations                       13,340         (26,976 )         (149.5 %)
Interest expense                                    (3,143 )       (10,665 )          (70.5 %)
Other income, net                                    1,037             522             98.7 %
Equity in net income of unconsolidated
investments                                             22             200            (89.0 %)
Income (loss) from continuing operations
before income taxes                                 11,256         (36,919 )         (130.5 %)
Income tax (provision) benefit                      (2,663 )         4,534           (158.7 %)
Effective tax rate                                    23.7 %          12.3 %
Income (loss) from continuing operations,
net of tax                                           8,593         (32,385 )         (126.5 %)
(Loss) income from discontinued operations             (29 )        16,218           (100.2 %)
Gain on sale of discontinued operations                647               0               NM
Income tax effect on discontinued
operations                                            (154 )        (4,187 )          (96.3 %)
Income from discontinued operations, net of
tax                                                    464          12,031            (96.1 %)
Net income (loss)                             $      9,057     $   (20,354 )         (144.5 %)


NM - We define "NM" as not meaningful for increases or decreases greater than
200%.

Revenue

                              Three Months Ended March 31,
(In thousands)             2021            2020         % Change
Revenue:
Recurring revenue       $   295,648      $ 309,981           (4.6 %)
Non-recurring revenue        72,704         71,383            1.9 %
Total revenue           $   368,352      $ 381,364           (3.4 %)


                                       28

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Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Recurring revenue consists of subscription-based software sales, support and
maintenance revenue, recurring transactions revenue and recurring revenue from
managed services solutions, such as outsourcing, private cloud hosting and
revenue cycle management. Non-recurring revenue consists of perpetual software
licenses sales, hardware resale and non-recurring transactions revenue, and
project-based client services revenue.

Recurring revenue decreased for the three months ended March 31, 2021 compared
to the prior year comparable period, primarily due to attrition. The decrease
was partially offset by an increase in subscription revenue. Non-recurring
revenue increased for the three months ended March 31, 2021 compared to the
prior year comparable period, primarily due to higher upfront software revenues
and hardware revenues. The increase was partially offset by a decrease in client
services revenue.

The percentage of recurring and non-recurring revenue of our total revenue was
80% and 20%, respectively, during the three months ended March 31, 2021 and 81%
and 19%, respectively, during the three months ended March 31, 2020.

Gross Profit



                                           Three Months Ended March 31,
(In thousands, except percentages)      2021           2020         % Change
Total cost of revenue                $   218,307     $ 249,428          (12.5 %)
Gross profit                         $   150,045     $ 131,936           13.7 %
Gross margin %                              40.7 %        34.6 %

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Gross profit and margin increased during the three months ended March 31, 2021
compared with the prior year comparable period, primarily due to the cost
reduction initiatives implemented throughout 2020. The increase was partially
offset by attrition.

Selling, General and Administrative Expenses



                                                     Three Months Ended March 31,
(In thousands)                                    2021            2020        % Change
Selling, general and administrative expenses   $   81,708       $ 92,825

(12.0 %)

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Selling, general and administrative expenses decreased during the three months
ended March 31, 2021, compared with the prior year comparable period, primarily
due to the impact of the cost reduction initiatives implemented throughout 2020.

Research and Development

                                 Three Months Ended March 31,
(In thousands)                2021            2020        % Change
Research and development   $   49,173       $ 59,377          (17.2 %)

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Research and development expenses decreased during the three months ended March
31, 2021 compared with the prior year comparable period, primarily due to the
impact of the cost reduction initiatives implemented throughout 2020.

Amortization of Intangible and Acquisition-related Assets



                                                        Three Months Ended March 31,
(In thousands)                                    2021               2020           % Change
Amortization of intangible and
acquisition-related assets                    $      5,824       $      6,710            (13.2 %)


Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



The decrease in amortization expense for the three months ended March 31, 2021,
compared with the prior year comparable period, was due to normal amortization
expense and certain intangible assets being fully amortized in 2020.

Interest Expense

                         Three Months Ended March 31,
(In thousands)        2021            2020        % Change
Interest expense   $    3,143       $ 10,665          (70.5 %)


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Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Interest expense decreased during the three months ended March 31, 2021 compared
to the prior year comparable period due to lower outstanding debt levels during
the current year period. The 1.25% Cash Convertible Senior Notes matured and
were repaid in full in the third quarter of 2020. The senior secured credit
facility was repaid in full in the fourth quarter of 2020 and there were no
borrowings from the senior secured revolving facility ("Revolving Facility")
during the three months ended March 31, 2021.

Other Income, Net

                          Three Months Ended March 31,
(In thousands)         2021             2020        % Change
Other income, net   $     1,037       $    522           98.7 %

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020

Other income, net for the three months ended March 31, 2021 and 2020 consisted of a combination of interest income and miscellaneous receipts and expenses.

Equity in Net Income of Unconsolidated Investments



                                                         Three Months Ended March 31,
(In thousands)                                    2021               2020             % Change
Equity in net income of unconsolidated
investments                                   $         22       $        200               (89.0 %)


Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020

Equity in net income of unconsolidated investments represents our share of the equity earnings of our investments in third parties accounted for under the equity method of accounting based on a one quarter lag.

Income Taxes



                                          Three Months Ended March 31,
(In thousands, except percentages)      2021           2020       % Change

Income tax (provision) benefit $ (2,663 ) $ 4,534 (158.7 %) Effective tax rate

                         23.7 %        12.3 %


Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Our provision for income taxes differs from the tax computed at the U.S. federal
statutory income tax rate primarily due to permanent differences, income
attributable to foreign jurisdictions taxed at different rates, state taxes, tax
credits and certain discrete items. Our effective tax rate for the three months
ended March 31, 2021, compared with the prior year comparable period, differs
primarily due to the fact that the permanent items, credits and the impact of
foreign earnings had less impact on the pre-tax income of $11.3 million in the
three months ended March 31, 2021, compared to the impacts of these items on a
pre-tax loss of $36.9 million for the three months ended March 31, 2020.

In evaluating our ability to recover our deferred tax assets within the
jurisdictions from which they arise, we consider all available evidence,
including scheduled reversals of deferred tax liabilities, tax-planning
strategies, and results of recent operations. In evaluating the objective
evidence that historical results provide, we consider three years of cumulative
operating income (loss). During the three months ended March 31, 2021, we
recorded valuation allowances of $0.2 million related to U.S. and foreign net
operating loss carryforwards.

Discontinued Operations

                                                       Three Months Ended March 31,
(In thousands)                                      2021           2020        % Change
(Loss) income from discontinued operations        $    (29 )     $  16,218        (100.2 %)
Gain on sale of discontinued operations                647               0  

NM

Income tax effect on discontinued operations (154 ) (4,187 ) (96.3 %) Income from discontinued operations, net of tax $ 464 $ 12,031


       (96.1 %)


                                       30

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Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



On October 15, 2020 and December 31, 2020, we completed the sale of the EPSi and
CarePort businesses, respectively. Prior to the sale of EPSi, it was part of the
Unallocated category as it did not meet the requirements to be a reportable
segment nor the criteria to be aggregated into our two reportable segments.
Prior to the sale of CarePort, it was part of the Data, Analytics and Care
Coordination reportable segment. Both businesses were part of the same strategic
initiative and were sold within the same period, and given that the combined
sale of EPSi and CarePort represented a strategic shift that had a major effect
on our operations and financial results, we reported them together as
discontinued operations for all periods presented. The income from discontinued
operations during the three months ended March 31, 2020 represents income
generated from both EPSi and CarePort. The gain on sale of discontinued
operations during the three months ended March 31, 2021 primarily represents net
working capital adjustments to the gain from the sale of CarePort. Refer to Note
15, "Discontinued Operations" of the Notes to Consolidated Financial Statements
in part I, Item 1 of this Form 10-Q for further information regarding
discontinued operations.

Segment Operations

Overview of Segment Results

                                               Three Months Ended March 31,
(In thousands)                               2021          2020        % Change
Revenue:

Core Clinical and Financial Solutions $ 309,165 $ 320,332 (3.5 %)

Data, Analytics and Care Coordination 63,565 63,431


 0.2 %
  Unallocated Amounts                         (4,378 )      (2,399 )        82.5 %
Total revenue                             $  368,352     $ 381,364          (3.4 %)

Gross Profit:

Core Clinical and Financial Solutions $ 119,962 $ 100,434 19.4 %


  Data, Analytics and Care Coordination       30,083        31,502          (4.5 %)
  Unallocated Amounts                              0             0            NM
Total gross profit                        $  150,045     $ 131,936          13.7 %

Income (loss) from operations:

Core Clinical and Financial Solutions $ 17,605 $ (20,712 ) 185.0 %

Data, Analytics and Care Coordination 382 (6,264 ) (106.1 %)


  Unallocated Amounts                         (4,647 )           0          

NM

Total income (loss) from operations $ 13,340 $ (26,976 ) (149.5 %)

Core Clinical and Financial Solutions



Our Core Clinical and Financial Solutions segment derives its revenue from the
sale of software applications for patient engagement, integrated clinical and
financial management solutions, which primarily include EHR-related software,
financial and practice management software, related installation, support and
maintenance, outsourcing, private cloud hosting and revenue cycle management.

                                          Three Months Ended March 31,
(In thousands, except percentages)     2021          2020         % Change
Revenue                              $ 309,165     $ 320,332           (3.5 %)
Gross profit                         $ 119,962     $ 100,434           19.4 %
Gross margin %                            38.8 %        31.4 %
Income (loss) from operations        $  17,605     $ (20,712 )       (185.0 %)
Operating margin %                         5.7 %        (6.5 %)

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Core Clinical and Financial Solutions revenue decreased during the three months
ended March 31, 2021, compared with the prior year comparable period, primarily
due to attrition.

Gross profit and margin increased during the three months ended March 31, 2021,
compared with the prior year comparable period, primarily due to the cost
reduction initiatives implemented throughout 2020. The increase was partially
offset by the previously mentioned attrition.

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Income from operations and operating margin increased for the three months ended
March 31, 2021, compared with the prior year comparable period, primarily due to
lower operating expenses driven by the cost reduction initiatives implemented
throughout 2020.

Data, Analytics and Care Coordination



Our Data, Analytics and Care Coordination segment derives its revenue from the
sale of practice reimbursement and payer and life sciences solutions, which are
mainly targeted at physician practices, payers, life sciences companies and
other key healthcare stakeholders. These solutions enable clients to transition,
analyze, coordinate care and improve the quality, efficiency and value of
healthcare delivery across the entire care community.

                                          Three Months Ended March 31,
(In thousands, except percentages)      2021          2020        % Change
Revenue                              $   63,565     $ 63,431            0.2 %
Gross profit                         $   30,083     $ 31,502           (4.5 %)
Gross margin %                             47.3 %       49.7 %
Income (loss) from operations        $      382     $ (6,264 )       (106.1 %)
Operating margin %                          0.6 %       (9.9 %)

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Data, Analytics and Care Coordination revenue increased slightly for the three
months ended March 31, 2021 compared with the prior year comparable period, due
to an increase in subscription revenues. The increase was mostly offset by a
decrease in transaction-related revenues.

Gross profit and margin decreased slightly during the three months ended March
31, 2021 compared with the prior year comparable period, primarily due to higher
capitalized software-related costs.

Income from operations and operating margin increased during the three months
ended March 31, 2021 compared with the prior year comparable period, primarily
due to lower operating expenses driven by the cost reduction initiatives
implemented throughout 2020. The increase was partially offset by a decline in
gross profit.

Unallocated Amounts

The "Unallocated Amounts" category consists of transfer pricing revenues and as of January 1, 2021 includes certain corporate related expenses.



                                           Three Months Ended March 31,
(In thousands, except percentages)      2021             2020        % Change
Revenue                              $    (4,378 )     $ (2,399 )         82.5 %
Gross profit                         $         0       $      0     NM
Gross margin %                               0.0 %          0.0 %
Loss from operations                 $    (4,647 )     $      0     NM
Operating margin %                         106.1 %          0.0 %

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020

Revenue decreased during the three months ended March 31, 2021, compared with the prior year comparable period, primarily due to an increase in transfer pricing revenues.

Loss from operations during the three months ended March 31, 2021 includes certain general and administrative corporate expenses.

Contract Backlog



Contract backlog represents the value of bookings and support and maintenance
contracts that have not yet been recognized as revenue. A summary of contract
backlog by revenue category is as follows:

                                                                                  % Change vs. March 31, 2021
                                 As of           As of           As of
                               March 31,       December        March 31,      December 31,             March 31,
(In millions)                    2021          31, 2020          2020             2020                    2020
Software delivery, support
and maintenance               $     2,115     $     2,153     $     2,272              (1.8 %)                (6.9 %)
Client services                     1,923           1,918           1,905               0.3 %                  0.9 %
Total contract backlog        $     4,038     $     4,071     $     4,177              (0.8 %)                (3.3 %)


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Total contract backlog as of March 31, 2021 decreased compared with December 31,
2020 and March 31, 2020. Total contract backlog can fluctuate between periods
based on the level of revenue and bookings, as well as the timing and mix of
renewal activity and periodic revalidations.

Liquidity and Capital Resources



The primary factors that influence our liquidity include, but are not limited
to, the amount and timing of our revenues, cash collections from our clients,
capital expenditures and investments in research and development efforts,
including investments in or acquisitions of third parties, and divestitures. As
of March 31, 2021, our principal sources of liquidity consisted of cash and cash
equivalents of $515 million and available borrowing capacity of $899 million
under our Revolving Facility. The change in our cash and cash equivalents
balance is reflective of the following:

Operating Cash Flow Activities



                                                      Three Months Ended March 31,
(In thousands)                                     2021           2020         $ Change
Net income (loss)                               $    9,057     $  (20,354 )   $   29,411
Less: Income from discontinued operations              464         12,031   

(11,567 )

Income (loss) from continuing operations $ 8,593 $ (32,385 )

40,978


Non-cash adjustments to net income (loss)           58,354         61,490         (3,136 )
Cash impact of changes in operating assets
and liabilities                                    (11,036 )      (48,461 ) 

37,425


  Net cash provided by (used in) operating
activities -
    continuing operations                           55,911        (19,356 )

75,267


  Net cash (used in) provided by operating
activities -
    discontinued operations                        (51,336 )       15,648  

(66,984 )


  Net cash provided by (used in) operating
activities                                      $    4,575     $   (3,708 )

$ 8,283

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Net cash provided by operating activities - continuing operations increased
during the three months ended March 31, 2021 compared with the prior year
comparable period. The increase in net income (loss) for the three months ended
March 31, 2021 reflects cost savings related to the cost reduction initiatives
implemented throughout 2020 as well as lower interest expense due to the
repayment of the 1.25% Cash Convertible Senior Notes and the senior secured
credit facility in the third and fourth quarters of 2020, respectively, with no
borrowings from the Revolving Facility in 2021. Net income (loss) and cash
impact of changes in operating assets and liabilities for the three months ended
March 31, 2020 reflects $57 million of payments related to the DOJ Settlement
Agreements. The increase in cash impact of changes in operating assets and
liabilities for the three months ended March 31, 2021 was partially offset by
working capital changes. Non-cash adjustments to net income (loss) decreased
primarily due to a lower depreciation and amortization expenses and a decrease
in stock-based compensation expense.

Net cash provided by operating activities - discontinued operations decreased
during the three months ended March 31, 2021 compared with the prior year
comparable period primarily due to the tax payment relating to the gain from the
sale of CarePort on December 31, 2020. Additionally, both EPSi and CarePort
generated cash from operations during the three months ended March 31, 2020.

Investing Cash Flow Activities



                                                       Three Months Ended March 31,
(In thousands)                                     2021            2020         $ Change
Capital expenditures                            $    (2,377 )   $   (2,777 )   $       400
Capitalized software                                (18,144 )      (26,490 )         8,346
Purchases of equity securities, other
investments and related intangible assets,
net                                                    (221 )       (3,028 )         2,807
Sale of other investments                             1,753              0  

1,753

Net cash used in investing activities -


    continuing operations                           (18,989 )      (32,295 

) 13,306

Net cash used in investing activities -


    discontinued operations                               0         (2,134 

) 2,134

Net cash used in investing activities $ (18,989 ) $ (34,429 ) $ 15,440

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020



Net cash used in investing activities - continuing operations decreased during
the three months ended March 31, 2021, compared with the prior year comparable
period. The decrease in the use of cash during 2021 was primarily due to a
decrease in capitalized software costs and a decrease in additional investments.

                                       33

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Net cash used in investing activities - discontinued operations during the three
months ended March 31, 2020 reflects spending for capital expenditures and
capitalized software costs related to the EPSi and CarePort businesses that were
sold during the fourth quarter of 2020.

Financing Cash Flow Activities



                                                      Three Months Ended March 31,
(In thousands)                                     2021           2020         $ Change
Taxes paid related to net share settlement of
equity awards                                   $   (5,972 )   $   (3,174 )   $   (2,798 )
Payments for issuance costs on 0.875%
Convertible Senior Notes                                 0           (758 ) 

758


Credit facility payments                                 0        (80,000 ) 

80,000


Credit facility borrowings, net of issuance
costs                                                    0        210,000       (210,000 )
Repurchase of common stock                               0         (9,714 ) 

9,714


Payment of acquisition and other financing
obligations                                         (1,542 )       (2,911 ) 

1,369


   Net cash (used in) provided by financing
activities                                      $   (7,514 )   $  113,443

$ (120,957 )

Three Months Ended March 31, 2021 Compared with the Three Months Ended March 31, 2020

Net cash provided by financing activities decreased during the three months ended March 31, 2021, compared with the prior year comparable period. The decrease was primarily a result of no borrowings or payments under our Revolving Facility during the three months ended March 31, 2021.

Future Capital Requirements

The following table summarizes future payments under the 0.875% Convertible Senior Notes and Revolving Facility as of March 31, 2021:



                                        Remainder of
(In thousands)              Total           2021          2022        2023        2024        2025        Thereafter
Principal payments:
0.875% Convertible
Senior Notes (1)          $ 207,911     $          0     $     0     $     0     $     0     $     0     $    207,911
  Total principal
payments                    207,911                0           0           0           0           0          207,911
Interest payments:
0.875% Convertible
Senior Notes                 10,915              910       1,819       1,819       1,819       1,819            2,729
Senior Secured Credit
Facility (2)                  4,607            1,798       2,247         562           0           0                0
  Total interest
payments                     15,522            2,708       4,066       2,381       1,819       1,819            2,729
Total future debt
payments                  $ 223,433     $      2,708     $ 4,066     $ 2,381     $ 1,819     $ 1,819     $    210,640

(1) Amount represents the face value of the 0.875% Convertible Senior Notes,

which includes both the liability and equity portions.

(2) Amounts represent unused fees related to the unused available borrowing

capacity on the Revolving Facility.

Other Matters Affecting Future Capital Requirements



Our total investment in research and development is expected to decline in 2021
as the Company continues to benefit from margin improvement initiatives that
commenced in 2020. Our total spending consists of research and development costs
directly recorded to expense, which are offset by the capitalization of eligible
development costs.

We believe that our cash and cash equivalents of $515 million as of March 31,
2021, our future cash flows, our borrowing capacity under our Revolving Facility
and access to capital markets, taken together, provide adequate resources to
meet future operating needs as well as scheduled payments of short and long-term
debt. We cannot provide assurance that our actual cash requirements will not be
greater than we expect as of the date of this Form 10-Q. We will, from time to
time, consider the acquisition of, or investment in, complementary businesses,
products, services and technologies and the repurchase of our common stock under
our stock repurchase program, each of which might impact our liquidity
requirements or cause us to borrow under our Revolving Facility or issue
additional equity or debt securities.

Contractual Obligations, Commitments and Off-Balance Sheet Arrangements



We have various contractual obligations, which are recorded as liabilities in
our consolidated financial statements. During the three months ended March 31,
2021, there were no material changes, outside of the ordinary course of
business, to our contractual obligations and purchase commitments previously
disclosed in our Form 10-K.

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