Appian announced that Global Excel Management Inc. (Global Excel) has selected Appian and the Appian Connected Claims Solution to enhance Global Excel's insurance claims processes. Global Excel is a leading health insurance claims management company offering a complete range of risk mitigation, cost containment, claims management, and medical assistance services to clients around the world. With Appian Connected claims, Global Excel will modernize operations and optimize claims processes using the solution's data integration, AI, and process automation capabilities.

With Appian Connected Claims, Global Excel will modernize Operations and optimize claims processes. Through this intelligent and connected approach to claims management, Global Excel Management aims to further expedite claim settlements, reduce costs, and enhance the customer experience. Using Appian's adaptable workflows, Global Excel successfully implemented a claims portal and First Notice of Loss (FNOL) intake process in less than 12 weeks.

Connected Claims also provides business users with the capability to configure workflows without IT intervention, facilitating a swift onboarding process for new institutions and policies. In the next phase of the project, Global Excel will focus on the adjudication of the entire claim process. Top benefits of the Appian Connected Claims solution include: Connected data and systems. Unlock a 360-degree view that extends the value of claims software such as Guidewire, Amazon Connect, and Salesforce.

Accelerated time to settlement. Automate claims processes to improve data quality, reduce claims leakage, and increase straight-through processing. Delivery of a seamless customer experience.

Create a total experience that spans web and mobile devices for customers, employees, and partners. Improved fraud management. Enhance fraud detection capabilities to prevent payouts on suspicious claims or initiate Special Investigation Unit (SIU) referrals for further investigation.