Artificial Solutions International AB has made significant strides in transforming the operations and service level of its Cardiovascular Patient Technical Services Group. Patients calling for urgent support and information relating to cardiovascular health have been provided with major improvements in customer service, ensuring their calls are answered faster and with greater accuracy. A critical improvement for those requiring emergency support.

By adopting technology that provides better solutions for patients, the company has also saved $6 million, reduced call handling expenses by 20%, and handled over 1.05 million calls since the implementation of the OpenQuestion IVR solution from Artificial Solutions. The solutions has saved +36,000 of call agent hours, increased customer satisfaction by 8%, reduced wait time by 37% and improved service level by 18%. The healthcare tech company continues to focus on customer-oriented improvements and has ambitious plans to further enhance its service levels and patient outcomes through innovative approaches.