Assurant, Inc. announced that, effective immediately, Francesca Luthi has been named chief operating officer (COO), continuing to report to Keith Demmings. She will take responsibility for Assurant?s global operations and the company?s centers of excellence for customer experience, data analytics, and digital and artificial intelligence transformation. To further accelerate Assurant?s strategic priorities, Luthi will maintain oversight of the company?s people organization, communications, sustainability, diversity, equity and inclusion (DEI), global sourcing, and facilities functions.

As chief administrative officer and acting chief human resources officer, Luthi led a transformation of the People Organization to strengthen Assurant?s culture and empower its 13,700 employees worldwide to deliver on the company?s growth and innovation agenda. As part of this effort, she designed and executed Assurant?s ?Future of Work? program, including resetting talent strategies, enabling flexible ways of working, and restructuring the company?s corporate real estate portfolio to evolve Assurant?s workplace environment and consistently increase employee engagement.

Through the deployment of emerging technologies, she drove meaningful improvements to the employee experience while also driving scale efficiencies.