of Operations The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our consolidated financial statements and related notes that are included elsewhere in this Quarterly Report on Form 10-Q. This discussion contains forward-looking statements based upon current plans, expectations and beliefs that involve risks and uncertainties. Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those set forth under "Risk Factors" in this Quarterly Report on Form 10-Q. Our fiscal year ends onDecember 31 .
Overview
We are a leading cloud-based communications platform for enterprises inthe United States . Our solutions include a broad range of software APIs for voice and text functionality and our owned and managed, purpose-built IP voice network, one of the largest in the nation. Our sophisticated and easy-to-use software APIs allow enterprises to enhance their products and services by incorporating advanced voice and text capabilities. Companies use our platform to more frequently and seamlessly connect with their end users, add voice calling capabilities to residential IoT devices, offer end users new mobile application experiences and improve employee productivity, among other use cases. By owning and operating a capital-efficient, purpose-built IP voice network, we are able to offer advanced monitoring, reporting and analytics, superior customer service, dedicated operating teams, personalized support, and flexible cost structures. Over the last ten years, we have pioneered the CPaaS space through our innovation-rich culture and focus on empowering enterprises with end-to-end communications solutions. Our voice software APIs allow enterprises to make and receive phone calls and create advanced voice experiences. Integration with our purpose-built IP voice network ensures enterprise-grade functionality and secure, high-quality connections. Our messaging software APIs provide enterprises with advanced tools to connect with end users via messaging. Our customers also use our solutions to enable 911 response capabilities, real-time provisioning and activation of phone numbers and toll-free number messaging. We are the only CPaaS provider in the industry with our own nationwide IP voice network, which we have purpose-built for our platform. Our network is capital-efficient and custom-built to support the applications and experiences that make a difference in the way enterprises communicate. Since a communications platform is only as strong as the network that backs it, we believe our network provides a significant competitive advantage in the control, quality, pricing power and scalability of our offering. We are able to control the quality and provide the support our customers expect, as well as efficiently meet scalability and cost requirements. For the three months endedSeptember 30, 2019 and 2020, total revenue was$60.5 million and$84.8 million , respectively. CPaaS revenue for the three months endedSeptember 30, 2019 and 2020 was$51.5 million and$73.8 million , respectively, representing an increase of 43% in 2020. Net loss for the three months endedSeptember 30, 2019 was$1.0 million and net loss for the three months endedSeptember 30, 2020 was$2.4 million . For the three months endedSeptember 30, 2019 and 2020, the number of active CPaaS customer accounts was 1,610 and 2,015, respectively, representing a year over year increase of 25% in 2020. Proposed Acquisition of Voxbone OnOctober 12, 2020 , we entered into a Share Purchase Agreement (the "Share Purchase Agreement") to acquire all of the A Ordinary Shares, B Ordinary Shares and C Ordinary Shares ofVoice Topco Limited , ("Voice Topco").Voice Topco directly or indirectly holds all of the issued and outstanding shares ofVoxbone S.A. , ("Voxbone"), which (with its subsidiaries) is the operating subsidiary ofVoice Topco . The transaction contemplated by the Share Purchase Agreement provides the Company will acquire all of the A Ordinary Shares, B Ordinary Shares and C Ordinary Shares ofVoice Topco (the "Share Purchase") in a transaction valued at €446 million. As consideration for the Share Purchase, the Company will (i) pay the Selling Stockholders approximately$400 million (or approximately €338 million based on prevailing exchange rates at the 32
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Management's Discussion and Analysis close of business onOctober 9, 2020 ) (subject to customary working capital and certain other adjustments) at the closing of the Share Purchase (the "Closing") and (ii) issue to the Sellers at the Closing shares of the Company's Class A common stock, with an aggregate value of approximately €108 million (or approximately$128 million based on prevailing exchange rates at the close of business onOctober 9, 2020 )). The proposed transaction is expected to close in the fourth quarter of 2020. The closing of this transaction is subject to certain customary closing conditions and approvals. During the nine months endedSeptember 30, 2020 , we incurred$1.7 million in expenses related to this proposed transaction. If consummated, the acquisition of Voxbone may have a significant impact on our liquidity, financial condition and results of operations. The following discussion and analysis of our results of operations and our liquidity and capital resources focuses on our existing operations exclusive of the impact of the proposed acquisition of Voxbone. Any forward-looking statements contained herein do not take into account the impact of such proposed acquisition. COVID-19 Update InDecember 2019 , a novel coronavirus disease ("COVID-19") was reported and inJanuary 2020 , theWorld Health Organization ("WHO") declared it a Public Health Emergency of International Concern. OnFebruary 28, 2020 , theWHO raised its assessment of the COVID-19 threat from high to very high at a global level due to the continued increase in the number of cases and affected countries, and onMarch 11, 2020 , theWHO characterized COVID-19 as a pandemic. The circumstances caused by COVID-19 resulted in increased use of our services during the three and nine months endedSeptember 30, 2020 because of more reliance on our offerings to connect people during a time of physical distancing and work from home environments. Increased usage was mostly driven by large enterprise customers that offer unified communications as a service ("UCaaS") and meeting solutions. We anticipate significant usage of these services and solutions to continue until the effects of COVID-19 abate. We believe that usage of many of these services and solutions will continue after the effects of COVID-19 abate as employees and enterprises utilize work from home arrangements more prevalently. The broader implications of COVID-19 on our results of operations and overall financial performance remain uncertain. As a result of the COVID-19 pandemic, nearly all of our employees inthe United States andEurope worked from home during the calendar quarter ending onSeptember 30, 2020 and we implemented certain travel restrictions, neither of which disrupted our operations. The COVID-19 pandemic and its adverse effects have become more prevalent in the locations where we, our customers, suppliers and third-party business partners conduct business and, as a result, we may experience disruptions in our operations. We may experience curtailed customer demand that could materially adversely impact our business, results of operations and overall financial performance in future periods. Specifically, we may experience impact from enterprises reducing usage of our services, delaying decisions to implement our services, and reducing marketing spend. The effect of the COVID-19 pandemic will not be fully reflected in our results of operations and overall financial performance until future periods. See "Item 1A. Risk Factors" for further discussion of the possible impact of the COVID-19 pandemic on our business. 33
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Management's Discussion and Analysis Key Performance Indicators We monitor the following key performance indicators ("KPIs") to help us evaluate our business, identify trends affecting our business, formulate business plans, and make strategic decisions. We believe the following KPIs are useful in evaluating our business: Three months ended September Nine months ended 30, September 30, 2019 2020 2019 2020 (Dollars in thousands) Number of active CPaaS customers (as of period end) 1,610 2,015 1,6102,015 Dollar -based net retention rate 116 % 131 % 113 % 130 % Adjusted EBITDA$ (638) $ 9,275 $ (2,277) $ 17,896 Free cash flow$ (4,386) $ 9,313 $ (19,317) $ (51) Number of Active CPaaS Customer Accounts We believe the number of active CPaaS customer accounts is an important indicator of the growth of our business, the market acceptance of our platform and our future revenue trends. We define an active CPaaS customer account at the end of any period as an individual account, as identified by a unique account identifier, for which we have recognized at least$100 of revenue in the last month of the period. We believe that the use of our platform by active CPaaS customer accounts at or above the$100 per month threshold is a stronger indicator of potential future engagement than trial usage of our platform at levels below$100 per month. A single organization may constitute multiple unique active CPaaS customer accounts if it has multiple unique account identifiers, each of which is treated as a separate active CPaaS customer account. Customerswho pay after using our platform and customers that have credit balances are included in the number of active CPaaS customer accounts. Customers from our Other segment are excluded in the number of active CPaaS customer accounts, unless they are also CPaaS customers. For the three and nine months endedSeptember 30, 2019 and 2020, revenue from active CPaaS customer accounts represented approximately 99% of total CPaaS revenue. Dollar-Based Net Retention Rate Our ability to drive growth and generate incremental revenue depends, in part, on our ability to maintain and grow our relationships with our existing customers that generate CPaaS revenue and seek to increase their use of our platform. We track our performance in this area by measuring the dollar-based net retention rate for our customerswho generate CPaaS revenue. Our dollar-based net retention rate compares the CPaaS revenue from customers in a quarter to the same quarter in the prior year. To calculate the dollar-based net retention rate, we first identify the cohort of customers that generate CPaaS revenue and that were customers in the same quarter of the prior year. The dollar-based net retention rate is obtained by dividing the CPaaS revenue generated from that cohort in a quarter, by the CPaaS revenue generated from that same cohort in the corresponding quarter in the prior year. When we calculate dollar-based net retention rate for periods longer than one quarter, we use the average of the quarterly dollar-based net retention rates for the quarters in such period. Our dollar-based net retention rate increases when such customers increase usage of a product, extend usage of a product to new applications or adopt a new product. Our dollar-based net retention rate decreases when such customers cease or reduce usage of a product or when we lower prices on our solutions. As our customers grow their business and extend the use of our platform, they sometimes create multiple customer accounts with us for operational or other reasons. As such, when we identify a significant customer organization (defined as a single customer organization generating more than 1% of CPaaS revenue in a quarterly reporting period) that has created a new CPaaS customer, this new customer is tied to, and CPaaS revenue from this new customer is included with, the original CPaaS customer for the purposes of calculating this metric. 34
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Management's Discussion and Analysis Key Components of Statements of Operations Revenue We generate a majority of our revenue from our CPaaS segment. CPaaS revenue is derived from voice usage, phone number services, 911-enabled phone number services, messaging services and other services. We generate a portion of our CPaaS revenue from usage-based fees, which include voice calling and messaging services. For the three months endedSeptember 30, 2019 and 2020, we generated 68% and 75% of our CPaaS revenue, respectively, from usage-based fees. We also earn monthly fees from services such as phone number services and 911 access service. For the three months endedSeptember 30, 2019 and 2020, we generated 30% and 23% of our CPaaS revenue, respectively, in each period from monthly per unit fees. The remaining 2% of our CPaaS revenue is generated from other miscellaneous services. For the nine months endedSeptember 30, 2019 and 2020, we generated 66% and 74% of our CPaaS revenue, respectively, from usage-based fees. We also earn monthly fees from services such as phone number services and 911 access service. For the nine months endedSeptember 30, 2019 and 2020, we generated 31% and 24% of our CPaaS revenue, respectively, in each period from monthly per unit fees. The remaining 3% and 2% of our CPaaS revenue is generated from other miscellaneous services. The remainder of our revenue is generated by our Other segment. Other revenue is composed of revenue earned from our legacy services and indirect revenue. Other revenue as a percentage of total revenue is expected to continue to decline over time. We recognize accounts receivable at the time the customer is invoiced. Additionally, we record a receivable and revenue for unbilled revenue if the services have been delivered and are billable in subsequent periods. Unbilled revenue made up 54% and 56% of outstanding accounts receivable, net of allowance for doubtful accounts as ofSeptember 30, 2019 and 2020, respectively. Cost of Revenue and Gross Margin CPaaS cost of revenue consists primarily of fees paid to other network service providers from whom we buy services such as minutes of use, phone numbers, messages, porting of customer numbers and network circuits. Cost of revenue also contains costs related to support of our IP voice network, web services, cloud infrastructure, capacity planning and management, rent for network facilities, software licenses, hardware and software maintenance fees and network engineering services. Personnel costs (including non-cash stock-based compensation expenses) associated with personnelwho are responsible for the delivery of services, operation and maintenance of our communications network, and customer support, as well as, third-party support agreements and depreciation of network equipment, amortization of internally developed software and gain (loss) on disposal of property and equipment are also included in cost of revenue. Other cost of revenue consists of costs supporting non-CPaaS services including leased circuit costs paid to third party providers, internet connectivity expenses, minutes of use, direct operations, contractors, regulatory fees, surcharges and other pass-through costs and software and hardware maintenance fees. Gross margin is calculated by subtracting cost of revenue from revenue, divided by total revenue, expressed as a percentage. Our cost of revenue and gross margin have been, and will continue to be, affected by several factors, including the timing and extent of our investments in our network, our ability to manage off-network minutes of use and messaging costs, the product mix of revenue, the timing of amortization of capitalized software development costs and the extent to which we periodically choose to pass on any cost savings to our customers in the form of lower usage prices. 35
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Management's Discussion and Analysis Operating Expenses The most significant components of operating expenses are personnel costs, which consist of salaries, benefits, bonuses, and stock-based compensation expenses. We also incur other non-personnel costs related to our general overhead expenses, including facility expenses, software licenses, web services, depreciation and amortization of assets unrelated to delivery of our services. We expect that our operating expenses will increase in absolute dollars. Research and Development Research and development ("R&D") consists primarily of personnel costs (including non-cash stock-based compensation expenses), outsourced software development and engineering service and cloud infrastructure fees for staging and development of outsourced engineering services. We capitalize the portion of our software development costs in instances where we invest resources to develop software for internal use. We plan to continue to invest in R&D to enhance current product offerings and develop new services. Sales and Marketing Sales and marketing expenses consist primarily of personnel costs, including commissions for our sales employees and non-cash stock-based compensation expenses. Sales and marketing expenses also include expenditures related to advertising, marketing, our brand awareness activities, sales support and professional services fees. We focus our sales and marketing efforts on creating sales leads and establishing and promoting our brand. We plan to continue to invest in sales and marketing in order to expand our CPaaS customer base by growing headcount, driving our go-to-market strategies, building brand awareness, advertising and sponsoring additional marketing events. General and Administrative General and administrative expenses consist primarily of personnel costs, including stock-based compensation, for our accounting, finance, legal, human resources and administrative support personnel and executives. General and administrative expenses also include costs related to product management and reporting, customer billing and collection functions, information services, professional services fees, credit card processing fees, rent associated with our headquarters inRaleigh, North Carolina and our other offices, and depreciation and amortization. We expect that we will incur increased costs associated with supporting the growth of our business and to meet the increased compliance requirements associated with our transition to, and operation as, a public company. Income Taxes For the three months endedSeptember 30, 2019 and 2020, our effective tax rate was 73.5% and (0.4)%, respectively. The decrease in our effective tax rate is primarily due to the change in judgment related to the realizability of certain deferred tax assets and the resulting valuation allowance. For the nine months endedSeptember 30, 2019 and 2020, our effective tax rate was 135.5% and (134.2)%, respectively. The decrease in our effective tax rate is primarily due to the change in judgment related to the realizability of certain deferred tax assets and the resulting valuation allowance. Judgment is required in determining whether deferred tax assets will be realized in full or in part. Management assesses the available positive and negative evidence on a jurisdictional basis to estimate if deferred tax assets will be recognized and when it is more likely than not that all or some deferred tax assets will not be realized, and a valuation allowance must be established. As ofSeptember 30, 2020 , the Company continues to maintain a valuation allowance for itsU.S. federal and state net deferred tax assets. 36
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Management's Discussion and Analysis OnMarch 27, 2020 , the Coronavirus Aid, Relief, and Economic Security (CARES) Act (the "Act") was enacted. The Act includes multiple income tax provisions that impact our tax expense, such as relaxing limitations on the deductibility of interest and the use of net operating losses arising in taxable years beginning afterDecember 31, 2017 . We have accounted for the estimated impact of the Act. 37
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Management's Discussion and Analysis Non-GAAP Financial Measures We use Non-GAAP gross profit, Non-GAAP gross margin, Non-GAAP net (loss) income, Adjusted EBITDA and free cash flow for financial and operational decision making and to evaluate period-to-period differences in our performance. Non-GAAP gross profit, Non-GAAP gross margin, Non-GAAP net (loss) income, Adjusted EBITDA and free cash flow are non-GAAP financial measures, which we believe are useful for investors in evaluating our overall financial performance. We believe these measures provide useful information about operating results, enhance the overall understanding of past financial performance and future prospects and allow for greater transparency with respect to key performance indicators used by management in its financial and operational decision making. See below for a reconciliation of each of the non-GAAP financial measures described below. Non-GAAP Gross Profit and Non-GAAP Gross Margin GAAP defines gross profit as revenue less cost of revenue. Cost of revenue includes all expenses associated with our various service offerings as more fully described under the caption "Key Components of Statement of Operations-Cost of Revenue and Gross Margin." We define Non-GAAP gross profit as gross profit after adding back the following items: •depreciation and amortization; and •stock-based compensation. We add back depreciation and amortization, and stock-based compensation, because they are non-cash items. We eliminate the impact of these non-cash items because we do not consider them indicative of our core operating performance. Their exclusion facilitates comparisons of our operating performance on a period-to-period basis. We believe showing gross margin, as Non-GAAP to remove the impact of these non-cash expenses, such as depreciation and amortization and stock-based compensation, is helpful to investors in assessing our gross profit and gross margin performance in a way that is similar to how management assesses our performance. We calculate Non-GAAP gross margin by dividing Non-GAAP gross profit by revenue, expressed as a percentage of revenue. Management uses Non-GAAP gross profit and Non-GAAP gross margin to evaluate operating performance and to determine resource allocation among our various service offerings. We believe Non-GAAP gross profit and Non-GAAP gross margin provide useful information to investors and others to understand and evaluate our operating results in the same manner as our management and board of directors and allows for better comparison of financial results among our competitors. Non-GAAP gross profit and Non-GAAP gross margin may not be comparable to similarly titled measures of other companies because other companies may not calculate Non-GAAP gross profit and Non-GAAP gross margin or similarly titled measures in the same manner as we do. Consolidated Three months ended September 30, Nine months ended September 30, 2019 2020 2019 2020 (In thousands) Consolidated Gross Profit$ 27,387 $ 39,231 $ 78,611 $ 106,171 Consolidated Gross Profit Margin % 45 % 46 % 46 % 46 % Depreciation 1,700 2,284 4,523 6,958 Stock-based compensation 52 46 158 161 Non-GAAP Gross Profit$ 29,139 $ 41,561 $ 83,292 $ 113,290 Non-GAAP Gross Margin % 48 % 49 % 49 % 49 % 38
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Table of Contents Management's Discussion and Analysis By Segment CPaaS Three months ended September 30, Nine months ended September 30, 2019 2020 2019 2020 (In thousands) CPaaS Gross Profit$ 22,202 $ 34,416 $ 63,431 $ 91,492 CPaaS Gross Profit Margin % 43 % 47 % 44 % 46 % Depreciation 1,700 2,284 4,523 6,958 Stock-based compensation 52 46 158 161 Non-GAAP CPaas Gross Profit$ 23,954 $ 36,746 $ 68,112 $ 98,611 Non-GAAP CPaaS Gross Margin % 47 % 50 % 47 % 49 % Other There are no Non-GAAP adjustments to gross profit for the Other segment. Non-GAAP Net (Loss) Income We define Non-GAAP net (loss) income as net income or loss adjusted for certain items affecting period-to-period comparability. Non-GAAP net (loss) income excludes: •stock-based compensation; •amortization of acquired intangible assets related to the acquisition ofDash Carrier Services, LLC ; •amortization of debt discount and issuance costs for convertible debt; •acquisition related expenses; •impairment charges of intangibles assets, if any; •loss (gain) on disposal of property and equipment; •estimated tax impact of above adjustments; •income tax benefit resulting from excess tax benefits associated with the exercise of stock options, vesting of restricted stock units and equity compensation; and •expense resulting from recording the valuation allowance on our deferred tax assets. We calculate Non-GAAP basic and diluted shares by adding the weighted average of outstanding Series A redeemable convertible preferred stock, if any, to the weighted average number of outstanding basic and diluted shares, respectively. The tax-effect of non-gaap adjustments is determined using a blended rate of statutory tax rates in the jurisdictions where the Company has tax filings. When the Company has a valuation allowance recorded and no tax benefits will be recognized, the rate is considered to be zero. We believe Non-GAAP net (loss) income is a meaningful measure because by removing certain non-cash and other expenses we are able to evaluate our operating results in a manner we believe is more indicative of the current period's performance. We believe the use of Non-GAAP net (loss) income may be helpful to investors because it provides consistency and comparability with past financial performance, facilitates period-to-period comparisons of results of operations and assists in comparisons with other companies, many of which may use similar non-GAAP financial information to supplement their GAAP results. 39
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Table of Contents Management's Discussion and Analysis Three months ended September 30, Nine months ended September 30, 2019 2020 2019 2020 (In thousands) Net (loss) income $ (1,014)$ (2,352) $ 4,450$ (24,051) Stock-based compensation 1,654 2,382 4,960 7,306 Amortization of acquired intangibles 130 130 390 390 Amortization of debt discount and issuance costs for convertible debt - 4,575 - 10,852 Acquisition-related expenses - 1,745 - 1,745 Loss on disposal of property and equipment 3 3 354 263 Estimated tax effects of adjustments (1) (451) - (1,440) - Valuation allowance (2) - - - 14,173 Income tax benefit of equity compensation (1,749) - (13,488) - Non-GAAP net (loss) income $ (1,427)$ 6,483 $ (4,774) $ 10,678 Net (loss) income per share Basic $ (0.04)$ (0.10) $ 0.20$ (1.01) Diluted $ (0.04)$ (0.10) $ 0.19$ (1.01) Non-GAAP net (loss) income per Non-GAAP share Basic $ (0.06)$ 0.27 $ (0.21)$ 0.45 Diluted $ (0.06)$ 0.24 $ (0.21)$ 0.42 Non-GAAP weighted average number of shares outstanding Non-GAAP basic shares 23,426,455 24,175,762 22,353,097 23,905,322 Convertible debt conversion - 1,692,546 - 708,073 Stock options issued and outstanding - 273,681 - 507,530 Nonvested RSUs outstanding - 367,790 - 333,329 Non-GAAP diluted shares 23,426,455 26,509,779 22,353,097 25,454,254 ________________________ (1) The Non-GAAP tax-effect is determined using a blended rate of statutory tax rates in the jurisdictions where the Company has tax filings. When the Company has a valuation allowance recorded and no tax benefits will be recognized, the rate is considered to be zero. The rate was 25.2% for the three and nine months endedSeptember 30, 2019 . (2) The company recognized a tax expense of$0 and$14,173 to record a valuation allowance onU.S. deferred tax assets in the three and nine months endedSeptember 30, 2020 . Adjusted EBITDA We define Adjusted EBITDA as net income or losses from continuing operations, adjusted to reflect the addition or elimination of certain income statement items including, but not limited to: •income tax provision (benefit); •interest (income) expense, net; •depreciation and amortization expense; •acquisition related expenses; 40
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Management's Discussion and Analysis •stock-based compensation expense; •impairment of intangible assets, if any; and •loss (gain) on disposal of property and equipment, if any. Adjusted EBITDA is a key measure used by management to understand and evaluate our core operating performance and trends, to generate future operating plans and to make strategic decisions regarding the allocation of capital. In particular, the exclusion of certain expenses in calculating Adjusted EBITDA facilitates comparisons of our operating performance on a period-to-period basis. Three months ended September 30, Nine months ended September 30, 2019 2020 2019 2020 (In thousands) Net (loss) income $ (1,014)$ (2,352) $ 4,450$ (24,051) Income tax (benefit) provision (1) (2) (2,810) 10 (16,971) 13,783 Interest (income) expense, net (778) 4,200 (1,698) 8,923 Depreciation 2,177 3,157 6,238 9,537 Amortization 130 130 390 390 Acquisition-related expenses - 1,745 - 1,745 Stock-based compensation 1,654 2,382 4,960 7,306 Loss on disposal of property and equipment 3 3 354 263 Adjusted EBITDA $ (638)$ 9,275 $ (2,277) $ 17,896 ________________________ (1) Includes excess tax benefits (reversals) associated with the exercise of stock options and vesting of restricted stock units of$1,749 and$13,488 in the three and nine months endedSeptember 30, 2019 , respectively, and$0 in the three and nine months endedSeptember 30, 2020 , respectively. (2) Includes$0 and$14,173 of tax expense to record a valuation allowance onU.S. deferred tax assets in the three and nine months endedSeptember 30, 2020 . Free Cash Flow Free cash flow represents net cash provided by or used in operating activities less net cash used in the acquisition of property and equipment and capitalized development costs of software for internal use. We believe free cash flow is a useful indicator of liquidity and provides information to management and investors about the amount of cash generated from our core operations that can be used for investing in our business. Free cash flow has certain limitations in that it does not represent the total increase or decrease in the cash balance for the period, it does not take into consideration investment in long-term securities, nor does it represent the residual cash flows available for discretionary expenditures. Therefore, it is important to evaluate free cash flow along with our consolidated statements of cash flows. Three months ended September 30, Nine months ended September 30, 2019 2020 2019 2020 (In thousands) Net cash provided by (used in) operating activities $ 1,932$ 11,647 $ (3,480)$ 11,331 Net cash used in investing in capital assets (1) (6,318) (2,334) (15,837) (11,382) Free cash flow $ (4,386)$ 9,313 $ (19,317)$ (51) ________________________
(1) Represents the acquisition cost of property, equipment and capitalized development costs for software for internal use.
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