General

Impact of COVID-19

The coronavirus pandemic ("COVID-19") and the resulting economic disruption are impacting and will likely continue to impact business activity across many industries worldwide.



COVID-19 remains dynamic, with uncertainty around its duration and broader
impact. We are monitoring and assessing the situation and will continue to adapt
our business practices over the coming quarters to serve our customers and
protect our employees. The pandemic has reduced, and is expected to continue to
negatively impact, the volume of business from new customers and insurable
exposure units for existing customers.

Company Overview



The following discussion should be read in conjunction with our Consolidated
Financial Statements and the related Notes to those Financial Statements
included elsewhere in this Annual Report on Form 10-K. In addition, please see
"Information Regarding Non-GAAP Measures" below, regarding important information
on non-GAAP financial measures contained in our discussion and analysis.

We are a diversified insurance agency, wholesale brokerage, insurance programs
and services organization headquartered in Daytona Beach, Florida. As an
insurance intermediary, our principal sources of revenue are commissions paid by
insurance companies and, to a lesser extent, fees paid directly by customers.
Commission revenues generally represent a percentage of the premium paid by an
insured and are affected by fluctuations in both premium rate levels charged by
insurance companies and the insureds' underlying "insurable exposure units,"
which are units that insurance companies use to measure or express insurance
exposed to risk (such as property values, or sales and payroll levels) to
determine what premium to charge the insured. Insurance companies establish
these premium rates based upon many factors, including loss experience, risk
profile and reinsurance rates paid by such insurance companies, none of which we
control.

We have increased revenues every year from 1993 to 2020, with the exception of
2009, when our revenues declined 1.0%. Our revenues grew from $95.6 million in
1993 to $2.6 billion in 2020, reflecting a compound annual growth rate of 13.0%.
In the same 27-year period, we increased net income from $8.1 million to $480.5
million in 2020, a compound annual growth rate of 16.3%.

The volume of business from new and existing customers, fluctuations in
insurable exposure units, changes in premium rate levels, changes in general
economic and competitive conditions, a health pandemic, and the occurrence of
catastrophic weather events all affect our revenues. For example, level rates of
inflation or a general decline in economic activity could limit increases in the
values of insurable exposure units. Conversely, increasing costs of litigation
settlements and awards could cause some customers to seek higher levels of
insurance coverage. Historically, our revenues have typically grown as a result
of our focus on net new business growth and acquisitions. We foster a strong,
decentralized sales and service culture with the goal of consistent, sustained
growth over the long-term.

The term "Organic Revenue," a non-GAAP measure, is our core commissions and fees
less: (i) the core commissions and fees earned for the first 12 months by
newly-acquired operations; and (ii) divested business (core commissions and fees
generated from offices, books of business or niches sold or terminated during
the comparable period). The term "core commissions and fees" excludes
profit-sharing contingent commissions and guaranteed supplemental commissions,
and therefore represents the revenues earned directly from specific insurance
policies sold, and specific fee-based services rendered. "Organic Revenue" is
reported in this manner in order to express the current year's core commissions
and fees on a comparable basis with the prior year's core commissions and fees.
The resulting net change reflects the aggregate changes attributable to: (i) net
new and lost accounts; (ii) net changes in our customers' exposure units; (iii)
net changes in insurance premium rates or the commission rate paid to us by our
carrier partners; and (iv) the net change in fees paid to us by our customers.
Organic Revenue is reported in "Results of Operations" and in "Results of
Operations - Segment Information" of this Annual Report on Form 10-K.

We also earn "profit-sharing contingent commissions," which are commissions
based primarily on underwriting results, but which may also reflect
considerations for volume, growth and/or retention. These commissions, which are
included in our commissions and fees in the Consolidated Statement of Income,
are accrued throughout the year based on actual premiums written and are
primarily received in the first and second quarters of each subsequent year,
based upon the aforementioned considerations for the prior year(s). Over the
last three years, profit-sharing contingent commissions have averaged
approximately 3.0% of commissions and fees revenue.

Certain insurance companies offer guaranteed fixed-base agreements, referred to
as "Guaranteed Supplemental Commissions" ("GSCs") in lieu of profit-sharing
contingent commissions. GSCs are accrued throughout the year based upon actual
premiums written. For the year ended December 31, 2020, we had earned $16.2
million of GSCs, of which $11.9 million remained accrued at December 31, 2020
and most of this will be collected over the first and second quarters of 2021.
For the years ended December 31, 2020 and 2019, we earned $16.2 million and
$23.1 million, respectively, from GSCs.

Combined, our profit-sharing contingent commissions and GSCs for the year ended
December 31, 2020 increased by $4.9 million over 2019. The net increase of $4.9
million was mainly driven by: (i) cash received for profit-sharing contingent
commissions in the first and second quarters of 2020 being somewhat higher than
the amount accrued as of December 31, 2019 for the estimate of contingents
earned in 2019; (ii) growth associated with acquisitions completed over the last
twelve months; and (iii) partially offset by a GSC of approximately $9 million
recorded in the second quarter of 2019 for the National Programs Segment that
will not recur in the future as the associated multi-year contract has ended.

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Fee revenues primarily relate to services other than securing coverage for our
customers, as well as fees negotiated in lieu of commissions, and are recognized
as performance obligations are satisfied. Fee revenues have historically been
generated primarily by: (1) our Services Segment, which provides
insurance-related services, including third-party claims administration and
comprehensive medical utilization management services in both the workers'
compensation and all-lines liability arenas, as well as Medicare Set-aside
services, Social Security disability and Medicare benefits advocacy services,
and claims adjusting services; (2) our National Programs and Wholesale Brokerage
Segments, which earn fees primarily for the issuance of insurance policies on
behalf of insurance companies; and to a lesser extent (3) our Retail Segment in
our large-account customer base, where we primarily earn fees for securing
insurance for our customers, and in our automobile dealer services ("F&I")
businesses where we primarily earn fees for assisting our customers with
creating and selling warranty and service risk management programs. Fee revenues
as a percentage of our total commissions and fees, represented 26.1% in 2020 and
27.1% in 2019.

For the years ended December 31, 2020 and 2019, our commissions and fees growth rate was 9.3% and 18.7%, respectively, and our consolidated Organic Revenue growth rate was 3.8% and 3.6%, respectively.



Historically, investment income has consisted primarily of interest earnings on
operating cash, and where permitted, on premiums and advance premiums collected
and held in a fiduciary capacity before being remitted to insurance companies.
Our policy is to invest available funds in high-quality, short-term fixed income
investment securities. Investment income also includes gains and losses realized
from the sale of investments. Other income primarily reflects legal settlements
and other miscellaneous income.

Income before income taxes for the year ended December 31, 2020 increased over
2019 by $98.2 million, primarily as a result of net new business, acquisitions
we completed since 2019, and management of our expense base.

Information Regarding Non-GAAP Measures



In the discussion and analysis of our results of operations, in addition to
reporting financial results in accordance with generally accepted accounting
principles ("GAAP"), we provide references to the following non-GAAP financial
measures as defined in Regulation G of SEC rules: Organic Revenue, Organic
Revenue growth, EBITDAC and EBITDAC Margin. We view these non-GAAP financial
measures as important indicators when assessing and evaluating our performance
on a consolidated basis and for each of our segments because they allow us to
determine a more comparable, but non-GAAP, measurement of revenue growth and
operating performance that is associated with the revenue sources that were a
part of our business in both the current and prior year. We believe that Organic
Revenue provides a meaningful representation of our operating performance and
view Organic Revenue growth as an important indicator when assessing and
evaluating the performance of our four segments. Organic Revenue can be
expressed as a dollar amount or a percentage rate when describing Organic
Revenue growth. We also use Organic Revenue growth and EBITDAC Margin for
incentive compensation determinations for executive officers and other key
employees. We view EBITDAC and EBITDAC Margin as important indicators of
operating performance, because they allow us to determine more comparable, but
non-GAAP, measurements of our operating margins in a meaningful and consistent
manner by removing the significant non-cash items of depreciation, amortization
and the change in estimated acquisition earn-out payables, and also interest
expense and taxes, which are reflective of investment and financing activities,
not operating performance.

These measures are not in accordance with, or an alternative to the GAAP
information provided in this Annual Report on Form 10-K. We present such
non-GAAP supplemental financial information because we believe such information
is of interest to the investment community and because we believe they provide
additional meaningful methods of evaluating certain aspects of our operating
performance from period to period on a basis that may not be otherwise apparent
on a GAAP basis. We believe these non-GAAP financial measures improve the
comparability of results between periods by eliminating the impact of certain
items that have a high degree of variability. Our industry peers may provide
similar supplemental non-GAAP information with respect to one or more of these
measures, although they may not use the same or comparable terminology and may
not make identical adjustments. This supplemental financial information should
be considered in addition to, not in lieu of, our Consolidated Financial
Statements.

Tabular reconciliations of this supplemental non-GAAP financial information to
our most comparable GAAP information are contained in this Annual Report on Form
10-K under "Results of Operation - Segment Information."

Acquisitions

Part of our business strategy is to attract high-quality insurance intermediaries and service organizations to join our operations. From 1993 through the fourth quarter of 2020, we acquired 561 insurance intermediary operations.

Critical Accounting Policies



Our Consolidated Financial Statements are prepared in accordance with U.S. GAAP.
The preparation of these financial statements requires us to make estimates and
judgments that affect the reported amounts of assets, liabilities, revenues and
expenses. We continually evaluate our estimates, which are based upon historical
experience and on assumptions that we believe to be reasonable under the
circumstances. These estimates form the basis for our judgments about the
recognition of revenues, expenses, carrying values of our assets and
liabilities, of which values are not readily apparent from other sources. Actual
results may differ from these estimates.

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We believe that of our significant accounting and reporting policies, the more
critical policies include our accounting for revenue recognition, business
combinations and purchase price allocations, intangible asset impairments,
non-cash stock-based compensation and reserves for litigation. In particular,
the accounting for these areas requires significant use of judgment to be made
by management. Different assumptions in the application of these policies could
result in material changes in our consolidated financial position or
consolidated results of operations.

Revenue Recognition



The majority of our revenue is commissions derived from our performance as
agents and brokers, acting on behalf of insurance carriers to sell products to
customers that are seeking to transfer risk, and conversely, acting on behalf of
those customers in negotiating with insurance carriers seeking to acquire risk
in exchange for premiums. In the majority of these arrangements, our performance
obligation is complete upon the effective date of the bound policy, as such,
that is when the associated revenue is recognized. In some arrangements, where
we are compensated through commissions, we also perform other services for our
customer beyond the binding of coverage. In those arrangements we apportion the
commission between the binding of coverage and other services based on their
relative fair value and recognize the associated revenue as those performance
obligations are satisfied. Where the Company's performance obligations have been
completed, but the final amount of compensation is unknown due to variable
factors, we estimate the amount of such compensation. We refine those estimates
upon our receipt of additional information or final settlement, whichever occurs
first.

To a lesser extent, the Company earns revenues in the form of fees. Like
commissions, fees paid to us in lieu of commission, are recognized upon the
effective date of the bound policy. When we are paid a fee for service, however,
the associated revenue is recognized over a period of time that coincides with
when the customer simultaneously receives and consumes the benefit of our work,
which characterizes most of our claims processing arrangements and various
services performed in our property and casualty, and employee benefits
practices. Other fees are typically recognized upon the completion of the
delivery of the agreed-upon services to the customer.

Management determines a policy cancellation reserve based upon historical cancellation experience adjusted in accordance with known circumstances.

Please see Note 2 "Revenues" in the "Notes to Consolidated Financial Statements" for additional information regarding the nature and timing of our revenues.

Business Combinations and Purchase Price Allocations



We have acquired significant intangible assets through acquisitions of
businesses. These assets generally consist of purchased customer accounts,
non-compete agreements, and the excess of purchase prices over the fair value of
identifiable net assets acquired (goodwill). The determination of estimated
useful lives and the allocation of purchase price to intangible assets requires
significant judgment and affects the amount of future amortization and possible
impairment charges.

Our business combinations are accounted for using the acquisition method. In
connection with these acquisitions, we record the estimated value of the net
tangible assets purchased and the value of the identifiable intangible assets
purchased, which typically consist of purchased customer accounts and
non-compete agreements. Purchased customer accounts include the physical records
and files obtained from acquired businesses that contain information about
insurance policies, customers and other matters essential to policy renewals of
delivery of services. However, they primarily represent the present value of the
underlying cash flows expected to be received over the estimated future renewal
periods of the insurance policies comprising those purchased customer accounts.
The valuation of purchased customer accounts involves significant estimates and
assumptions concerning matters such as cancellation frequency, expenses and
discount rates. Any change in these assumptions could affect the carrying value
of purchased customer accounts. Non-compete agreements are valued based upon
their duration and any unique features of the particular agreements. Purchased
customer accounts and non-compete agreements are amortized on a straight-line
basis over the related estimated lives and contract periods, which range from 3
to 15 years. The excess of the purchase price of an acquisition over the fair
value of the identifiable tangible and intangible assets is assigned to goodwill
and is not amortized.

Acquisition purchase prices are typically based upon a multiple of average
EBITDA, annual operating profit and/or core revenue earned over a one to
three-year period within a minimum and maximum price range. The recorded
purchase prices for all acquisitions include an estimation of the fair value of
liabilities associated with any potential earn-out provisions, where an earn-out
is part of the negotiated transaction. Subsequent changes in the fair value of
earn-out obligations are recorded in the Consolidated Statement of Income when
changes to the expected performance of the associated business are realized.

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The fair value of earn-out obligations is based upon the present value of the
expected future payments to be made to the sellers of the acquired businesses in
accordance with the provisions contained in the respective purchase agreements.
In determining fair value, the acquired business's future performance is
estimated using financial projections developed by management for the acquired
business, and this estimate reflects market participant assumptions regarding
revenue growth and/or profitability. The expected future payments are estimated
based on the earn-out formula and performance targets specified in each purchase
agreement compared to the associated financial projections. These estimates are
then discounted to a present value using a risk-adjusted rate that takes into
consideration the likelihood that the forecasted earn-out payments will be made.

Intangible Assets Impairment

Goodwill is subject to at least an annual assessment for impairment measured by
a fair-value-based test. Amortizable intangible assets are amortized over their
useful lives and are subject to an impairment review based upon an estimate of
the undiscounted future cash flows resulting from the use of the assets. To
determine if there is potential impairment of goodwill, we compare the fair
value of each reporting unit with its carrying value. If the fair value of the
reporting unit is less than its carrying value, an impairment loss would be
recorded to the extent that the fair value of the goodwill within the reporting
unit is less than its carrying value. Fair value is estimated based upon
multiples of earnings before interest, income taxes, depreciation, amortization
and change in estimated acquisition earn-out payables ("EBITDAC"), or on a
discounted cash flow basis.

Management assesses the recoverability of our goodwill and our amortizable
intangibles and other long-lived assets annually and whenever events or changes
in circumstances indicate that the carrying value of such assets may not be
recoverable. Any of the following factors, if present, may trigger an impairment
review: (i) a significant underperformance relative to historical or projected
future operating results, (ii) a significant negative industry or economic
trend, and (iii) a significant decline in our market capitalization. If the
recoverability of these assets is unlikely because of the existence of one or
more of the above-referenced factors, an impairment analysis is performed.
Management must make assumptions regarding estimated future cash flows and other
factors to determine the fair value of these assets. If these estimates or
related assumptions change in the future, we may be required to revise the
assessment and, if appropriate, record an impairment charge. We completed our
most recent evaluation of impairment for goodwill as of November 30, 2020 and
determined that the fair value of goodwill exceeded the carrying value of such
assets. Additionally, there have been no impairments recorded for amortizable
intangible assets for the years ended December 31, 2020 and 2019.

Non-Cash Stock-Based Compensation

We grant non-vested stock awards to our employees, with the related compensation expense recognized in the financial statements over the associated service period based upon the grant-date fair value of those awards. During the performance measurement period, we review the probable outcome of the performance conditions associated with our performance awards and align the expense accruals with the expected performance outcome.



During the first quarter of 2020, the performance conditions for 1,880,512
shares of the Company's common stock granted under the Company's 2010 SIP were
determined by the Compensation Committee to have been satisfied relative to
performance-based grants issued in 2015 and 2017. These grants had a performance
measurement period that concluded on December 31, 2019. The vesting condition
for these grants requires continuous employment for a period of up to seven
years from the 2015 grant date and five years from the 2017 grant date in order
for the awarded shares to become fully vested and nonforfeitable. As a result of
the awarding of these shares, the grantees will be eligible to receive payments
of dividends and exercise voting privileges after the awarding date, and the
awarded shares will be included as issued and outstanding common stock shares
and included in the calculation of basic and diluted net income per share.

During the first quarter of 2021, the performance conditions for approximately
1.2 million shares of the Company's common stock granted under the Company's
2010 SIP and approximately 22,000 shares of the Company's common stock granted
under the Company's 2019 SIP were determined by the Compensation Committee to
have been satisfied relative to performance-based grants issued in 2018 and
2020. These grants had a performance measurement period that concluded on
December 31, 2020. The vesting condition for these grants requires continuous
employment for a period of up to five years from the 2018 grant date and four
years from the 2020 grant date in order for the awarded shares to become fully
vested and nonforfeitable. As a result of the awarding of these shares, the
grantees will be eligible to receive payments of dividends and exercise voting
privileges after the awarding date, and the awarded shares will be included as
issued and outstanding common stock shares and included in the calculation of
basic and diluted net income per share.

Litigation and Claims



We are subject to numerous litigation claims that arise in the ordinary course
of business. If it is probable that a liability has been incurred at the date of
the financial statements and the amount of the loss is estimable, an accrual for
the costs to resolve these claims is recorded in accrued expenses in the
accompanying Consolidated Financial Statements. Professional fees related to
these claims are included in other operating expenses in the accompanying
Consolidated Statement of Income as incurred. Management, with the assistance of
in-house and outside counsel, determines whether it is probable that a liability
has been incurred and estimates the amount of loss based upon analysis of
individual issues. New developments or changes in settlement strategy in dealing
with these matters may significantly affect the required reserves and affect our
net income.



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RESULTS OF OPERATIONS FOR THE YEARS ENDED DECEMBER 31, 2020 AND 2019



The following discussion and analysis regarding results of operations and
liquidity and capital resources should be considered in conjunction with the
accompanying Consolidated Financial Statements and related Notes. For a
comparison of our results of operations and liquidity and capital resources for
the years ended December 31, 2019 and 2018, please see Part II, Item 7 of our
Annual Report on Form 10-K filed with the SEC on February 24, 2020.

Financial information relating to our Consolidated Financial Results is as follows:





                                                                    %
(in thousands, except percentages)                 2020           Change    

2019

REVENUES


Core commissions and fees                       $ 2,518,980            9.4 %    $ 2,302,506
Profit-sharing contingent commissions                70,934           19.9 %         59,166
Guaranteed supplemental commissions                  16,194          (29.8 )%        23,065
Total commissions and fees                        2,606,108            9.3 %      2,384,737
Investment income                                     2,811          (51.4 )%         5,780
Other income, net                                     4,456          169.4 %          1,654
Total revenues                                    2,613,375            9.2 %      2,392,171
EXPENSES
Employee compensation and benefits                1,436,377            9.8 %      1,308,165
Other operating expenses                            365,973           (2.9 )%       377,089
(Gain)/loss on disposal                              (2,388 )        (76.2 )%       (10,021 )
Amortization                                        108,523            3.1 %        105,298
Depreciation                                         26,276           12.2 %         23,417
Interest                                             58,973           (7.4 )%        63,660
Change in estimated acquisition earn-out
payables                                             (4,458 )          NMF           (1,366 )
Total expenses                                    1,989,276            6.6 %      1,866,242
Income before income taxes                          624,099           18.7 %        525,929
Income taxes                                        143,616           12.7 %        127,415
NET INCOME                                      $   480,483           20.6 %    $   398,514
Income Before Income Taxes Margin (1)                  23.9 %                          22.0 %
EBITDAC (2)                                     $   813,413           13.5 %    $   716,938
EBITDAC Margin (2)                                     31.1 %                          30.0 %
Organic Revenue growth rate (2)                         3.8 %                           3.6 %
Employee compensation and benefits relative
to total revenues                                      55.0 %                          54.7 %
Other operating expenses relative to total
revenues                                               14.0 %                          15.8 %
Capital expenditures                            $    70,700           (3.3 )%   $    73,108
Total assets at December 31                     $ 8,966,492           17.6 %    $ 7,622,821




(1) "Income Before Income Taxes Margin" is defined as income before income taxes
    divided by total revenues


(2) A non-GAAP measure


NMF = Not a meaningful figure

Commissions and Fees

Commissions and fees, including profit-sharing contingent commissions and GSCs
for 2020, increased $221.4 million to $2,606.1 million, or 9.3% over 2019. Core
commissions and fees in 2020 increased $216.5 million, composed of (i) $141.1
million from acquisitions that had no comparable revenues in the same period of
2019; (ii) an offsetting decrease of $12.1 million related to commissions and
fees revenue from business divested in the preceding twelve months; and (iii)
approximately $87.5 million of net new and renewal business, which reflects an
Organic Revenue growth rate of 3.8%. Profit-sharing contingent commissions and
GSCs for 2020 increased by $4.9 million, or 6.0%, compared to the same period in
2019. The net increase of $4.9 million was mainly driven by: (i) cash received
for profit-sharing contingent commissions in the first and second quarters of
2020 being somewhat higher than the amount accrued as of December 31, 2019 for
the estimate of contingents earned in 2019; (ii) growth associated with
acquisitions completed over the last twelve months; and (iii) partially offset
by a GSC of approximately $9 million recorded in the second quarter of 2019 for
the National Programs Segment that will not recur in the future as the
associated multi-year contract ended in 2019.

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Investment Income

Investment income decreased to $2.8 million in 2020, compared with $5.8 million
in 2019. The decrease was primarily due to lower interest rates as compared to
the prior year.

Other Income, Net

Other income for 2020 was $4.5 million, compared with $1.7 million in 2019. Other income consists primarily of legal settlements and other miscellaneous income.

Employee Compensation and Benefits



Employee compensation and benefits expense increased 9.8%, or $128.2 million, in
2020 compared to 2019. This increase included $48.0 million of compensation
costs related to stand-alone acquisitions that had no comparable costs in the
same period of 2019. Therefore, employee compensation and benefits expense
attributable to those offices that existed in the same time periods of 2020 and
2019 increased by $80.2 million or 6.2%. This underlying employee compensation
and benefits expense increase was primarily related to (i) an increase in staff
salaries attributable to salary inflation; (ii) an increase in non-cash
stock-based compensation expense; (iii) increased producer compensation due to
higher revenue; and (iv) higher accrued performance bonuses. Employee
compensation and benefits expense as a percentage of total revenues was 55.0%
for 2020 as compared to 54.7% for the year ended December 31, 2019.

Other Operating Expenses



Other operating expenses represented 14.0% of total revenues for 2020 as
compared to 15.8% for the year ended December 31, 2019. Other operating expenses
for 2020 decreased $11.1 million, or 2.9%, from the same period of 2019. The net
decrease included: (i) lower variable operating expenses, including such items
as travel & entertainment, meetings and professional fees, resulting from
responses to COVID-19; partially offset by (ii) $22.6 million of other operating
expenses related to stand-alone acquisitions that had no comparable costs in the
same period of 2019; and (iii) the write-off recorded in 2020 of certain
receivables in one of our programs where it was determined the collectability
was in doubt.

Gain or Loss on Disposal

The Company recognized gains on disposal of $2.4 million in 2020 and $10.0
million in 2019. The change in the gain on disposal was due to activity
associated with book of business sales. Although we are not in the business of
selling customer accounts, we periodically sell an office or a book of business
(one or more customer accounts) that we believe does not produce reasonable
margins or demonstrate a potential for growth, or because doing so is in the
Company's best interest.

Amortization

Amortization expense for 2020 increased $3.2 million to $108.5 million, or 3.1%
over 2019. The increase reflects the amortization of new intangible assets from
recently acquired businesses, partially offset by certain intangible assets
becoming fully amortized.

Depreciation



Depreciation expense for 2020 increased $2.9 million to $26.3 million, or 12.2%
over 2019. Changes in depreciation expense reflect the addition of fixed assets
resulting from capital projects related to our multi-year technology investment
program and other business initiatives, net additions of fixed assets resulting
from businesses acquired in the past 12 months, partially offset by fixed assets
which became fully depreciated.

Interest Expense



Interest expense for 2020 decreased $4.7 million to $59.0 million, or 7.4%, from
2019. The decrease is due to the decrease in interest rates associated with our
floating rate debt balances, partially offset by higher average debt balances
from increased borrowings in 2020.

Change in Estimated Acquisition Earn-Out Payables



Accounting Standards Codification ("ASC") Topic 805-Business Combinations is the
authoritative guidance requiring an acquirer to recognize 100% of the fair value
of acquired assets, including goodwill, and assumed liabilities (with only
limited exceptions) upon initially obtaining control of an acquired entity.
Additionally, the fair value of contingent consideration arrangements (such as
earn-out purchase price arrangements) at the acquisition date must be included
in the purchase price consideration. The recorded purchase price for
acquisitions includes an estimation of the fair value of liabilities associated
with any potential earn-out provisions. Subsequent changes in these earn-out
obligations are required to be recorded in the Consolidated Statement of Income
when incurred or reasonably estimated. Estimations of potential earn-out
obligations are typically based upon future earnings of the acquired operations
or entities, usually for periods ranging from one to three years.

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The net charge or credit to the Consolidated Statement of Income for the period
is the combination of the net change in the estimated acquisition earn-out
payables balance, and the interest expense imputed on the outstanding balance of
the estimated acquisition earn-out payables.

As of December 31, 2020, the fair values of the estimated acquisition earn-out
payables were re-evaluated and measured at fair value on a recurring basis using
unobservable inputs (Level 3) as defined in ASC 820-Fair Value Measurement. The
resulting net changes, as well as the interest expense accretion on the
estimated acquisition earn-out payables, for the years ended December 31, 2020
and 2019 were as follows:



(in thousands)                                              2020             2019
Change in fair value of estimated acquisition
earn-out payables                                       $    (11,814 )   $     (7,298 )
Interest expense accretion                                     7,356        

5,932


Net change in earnings from estimated acquisition
earn-out payables                                       $     (4,458 )   $     (1,366 )








For the years ended December 31, 2020 and 2019, the fair value of estimated
earn-out payables was re-evaluated and decreased by $11.8 million for 2020 and
decreased by $7.3 million for 2019, which resulted in a credit, net of interest
expense accretion, to the Consolidated Statement of Income for 2020 and 2019.

As of December 31, 2020, the estimated acquisition earn-out payables equaled
$258.9 million, of which $79.2 million was recorded as accounts payable and
$179.7 million was recorded as other non-current liabilities. As of December 31,
2019, the estimated acquisition earn-out payables equaled $161.5 million, of
which $17.9 million was recorded as accounts payable and $143.6 million was
recorded as other non-current liabilities.

Income Taxes



The effective tax rate on income from operations was 23.0% in 2020 and 24.2% in
2019. The reduction in the effective tax rate in 2020 as compared to 2019 was
primarily driven the tax benefit associated with additional vesting of stock
awards in 2020 as compared to 2019.

RESULTS OF OPERATIONS - SEGMENT INFORMATION



As discussed in Note 17 "Segment Information" of the Notes to Consolidated
Financial Statements, we operate four reportable segments: Retail, National
Programs, Wholesale Brokerage and Services. On a segmented basis, changes in
amortization, depreciation and interest expenses generally result from activity
associated with acquisitions. Likewise, other income in each segment reflects
net gains primarily from legal settlements and miscellaneous income. As such, in
evaluating the operational efficiency of a segment, management focuses on the
Organic Revenue growth rate of core commissions and fees, the ratio of total
employee compensation and benefits to total revenues, and the ratio of other
operating expenses to total revenues.



The reconciliation of total commissions and fees included in the Consolidated
Statements of Income to Organic Revenue, a non-GAAP financial measure, including
by Segment, and the growth rates for Organic Revenue for the year ended
December 31, 2020 are as follows:



2020                                Retail(1)                 National Programs          Wholesale Brokerage                Services                        Total
(in thousands, except
percentages)                  2020            2019           2020          2019           2020          2019          2020           2019           2020            2019
Commissions and fees       $ 1,470,093     $ 1,364,755     $ 609,842     $ 516,915     $  352,161     $ 309,426     $ 174,012      $ 193,641     $ 2,606,108     $ 2,384,737
Total change               $   105,338                     $  92,927                   $   42,735                   $ (19,629 )                  $   221,371
Total growth %                     7.7 %                        18.0 %                       13.8 %                     (10.1 )%                         9.3 %
Profit-sharing
contingent
commissions                    (35,785 )       (34,150 )     (27,278 )     (17,517 )       (7,871 )      (7,499 )           -              -         (70,934 )       (59,166 )
GSCs                           (15,128 )       (11,056 )         238       (10,566 )       (1,304 )      (1,443 )           -              -         (16,194 )       (23,065 )
Core commissions and
fees                       $ 1,419,180     $ 1,319,549     $ 582,802     $ 488,832     $  342,986     $ 300,484     $ 174,012      $ 193,641     $ 2,518,980     $ 2,302,506
Acquisitions                   (79,580 )             -       (34,173 )           -        (25,861 )           -        (1,484 )            -        (141,098 )             -
Dispositions                         -         (11,772 )           -          (377 )            -             -             -              -               -         (12,149 )
Organic Revenue(2)         $ 1,339,600     $ 1,307,777     $ 548,629     $ 488,455     $  317,125     $ 300,484     $ 172,528      $ 193,641     $ 2,377,882     $ 2,290,357
Organic Revenue
growth(2)                  $    31,823                     $  60,174                   $   16,641                   $ (21,113 )                  $    87,525
Organic Revenue growth
%(2)                               2.4 %                        12.3 %                        5.5 %                     (10.9 )%                         3.8 %









(1) The Retail Segment includes commissions and fees reported in the "Other"

column of the Segment Information in Note 17 of the Notes to the Consolidated


    Financial Statements, which includes corporate and consolidation items.




(2) A non-GAAP financial measure.






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The reconciliation of total commissions and fees included in the Consolidated
Statements of Income to Organic Revenue, a non-GAAP financial measure, including
by Segment, and the growth rates for Organic Revenue for the year ended
December 31, 2019, by Segment, are as follows:



2019                                Retail(1)                 National Programs          Wholesale Brokerage                Services                        Total
(in thousands, except
percentages)                  2019            2018           2019          2018           2019          2018          2019           2018           2019            2018
Commissions and fees       $ 1,364,755     $ 1,040,574     $ 516,915     $ 493,878     $  309,426     $ 286,364     $ 193,641      $ 189,041     $ 2,384,737     $ 2,009,857
Total change               $   324,181                     $  23,037                   $   23,062                   $   4,600                    $   374,880
Total growth %                    31.2 %                         4.7 %                        8.1 %                       2.4 %                         18.7 %
Profit-sharing
contingent
commissions                    (34,150 )       (24,517 )     (17,517 )     (23,896 )       (7,499 )      (7,462 )           -              -         (59,166 )       (55,875 )
GSCs                           (11,056 )        (8,535 )     (10,566 )         (76 )       (1,443 )      (1,350 )           -              -         (23,065 )        (9,961 )
Core commissions and
fees                       $ 1,319,549     $ 1,007,522     $ 488,832     $ 469,906     $  300,484     $ 277,552     $ 193,641      $ 189,041     $ 2,302,506     $ 1,944,021
Acquisitions                  (272,383 )             -        (5,721 )           -         (3,628 )           -       (16,541 )            -        (298,273 )             -
Dispositions                         -          (7,743 )           -          (790 )            -        (1,268 )           -              -               -          (9,801 )
Organic Revenue(2)         $ 1,047,166     $   999,779     $ 483,111     $ 469,116     $  296,856     $ 276,284     $ 177,100      $ 189,041     $ 2,004,233     $ 1,934,220
Organic Revenue
growth(2)                  $    47,387                     $  13,995                   $   20,572                   $ (11,941 )                  $    70,013
Organic Revenue growth
%(2)                               4.7 %                         3.0 %                        7.4 %                      (6.3 )%                         3.6 %





(1) The Retail Segment includes commissions and fees reported in the "Other"

column of the Segment Information in Note 17 of the Notes to the Consolidated


    Financial Statements, which includes corporate and consolidation items.




(2) A non-GAAP financial measure.




The reconciliation of income before incomes taxes, included in the Consolidated
Statement of Income, to EBITDAC, a non-GAAP measure, and Income Before Income
Taxes Margin to EBITDAC Margin, a non-GAAP measure, for the year ended
December 31, 2020, is as follows:



                                      National      Wholesale
(in thousands)           Retail       Programs      Brokerage       Services        Other         Total
Income before income
taxes                   $ 262,245     $ 182,892     $   93,593     $   27,994     $  57,375     $ 624,099
Income Before Income
Taxes Margin                 17.8 %        30.0 %         26.5 %         

16.1 % NMF 23.9 %



Amortization               67,315        27,166          8,481          5,561             -       108,523
Depreciation                9,071         8,658          1,948          1,424         5,175        26,276
Interest                   85,968        20,597         10,281          4,142       (62,015 )      58,973
Change in estimated
acquisition
earn-out payables           8,689       (10,484 )          422         (3,085 )           -        (4,458 )
EBITDAC                 $ 433,288     $ 228,829     $  114,725     $   36,036     $     535     $ 813,413
EBITDAC Margin               29.4 %        37.5 %         32.5 %         20.7 %         NMF          31.1 %




NMF = Not a meaningful figure

The reconciliation of income before incomes taxes, included in the Consolidated
Statement of Income, to EBITDAC, a non-GAAP measure, and Income Before Income
Taxes Margin to EBITDAC Margin, a non-GAAP measure, for the year ended
December 31, 2019, is as follows:



                                      National      Wholesale
(in thousands)           Retail       Programs      Brokerage       Services        Other         Total
Income before income
taxes                   $ 222,875     $ 143,737     $   82,739     $   40,337     $  36,241     $ 525,929
Income Before Income
Taxes Margin                 16.3 %        27.7 %         26.7 %         

20.8 % NMF 22.0 %



Amortization               63,146        25,482         11,191          5,479             -       105,298
Depreciation                7,390         6,791          1,674          1,229         6,333        23,417
Interest                   87,295        16,690          4,756          4,404       (49,485 )      63,660
Change in estimated
acquisition
earn-out payables           8,004          (751 )           (4 )       (8,615 )           -        (1,366 )
EBITDAC                 $ 388,710     $ 191,949     $  100,356     $   42,834     $  (6,911 )   $ 716,938
EBITDAC Margin               28.4 %        37.0 %         32.4 %         22.1 %         NMF          30.0 %




NMF = Not a meaningful figure

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Retail Segment

The Retail Segment provides a broad range of insurance products and services to
commercial, public and quasi-public, professional and individual insured
customers, and non-insurance risk-mitigating products through our automobile
dealer services ("F&I") businesses. Approximately 80.8% of the Retail Segment's
commissions and fees revenue is commission based.

Financial information relating to our Retail Segment for the twelve months ended December 31, 2020 and 2019 is as follows:





(in thousands, except percentages)                 2020          % Change   

2019

REVENUES


Core commissions and fees                       $ 1,420,439             7.5 %    $ 1,320,810
Profit-sharing contingent commissions                35,785             4.8 %         34,150
Guaranteed supplemental commissions                  15,128            36.8 %         11,056
Total commissions and fees                        1,471,352             7.7 %      1,366,016
Investment income                                       163             9.4 %            149
Other income, net                                     1,251            14.1 %          1,096
Total revenues                                    1,472,766             7.7 %      1,367,261
EXPENSES
Employee compensation and benefits                  820,368             7.9 %        760,208
Other operating expenses                            221,496            (3.0 )%       228,256
(Gain)/loss on disposal                              (2,386 )         (75.9 )%        (9,913 )
Amortization                                         67,315             6.6 %         63,146
Depreciation                                          9,071            22.7 %          7,390
Interest                                             85,968            (1.5 )%        87,295
Change in estimated acquisition earn-out
payables                                              8,689             8.6 %          8,004
Total expenses                                    1,210,521             5.8 %      1,144,386
Income before income taxes                      $   262,245            17.7 %    $   222,875
Income Before Income Taxes Margin (1)                  17.8 %                           16.3 %
EBITDAC (2)                                         433,288            11.5 %        388,710
EBITDAC Margin (2)                                     29.4 %                           28.4 %
Organic Revenue growth rate (2)                         2.4 %                            4.7 %
Employee compensation and benefits relative
to total revenues                                      55.7 %                           55.6 %
Other operating expenses relative to total
revenues                                               15.0 %                           16.7 %
Capital expenditures                            $    13,175             5.4 %    $    12,497
Total assets at December 31                     $ 7,093,627            10.6 %    $ 6,413,459




(1) "Income Before Income Taxes Margin" is defined as income before income taxes
    divided by total revenues


(2) A non-GAAP measure


NMF = Not a meaningful figure

The Retail Segment's total revenues in 2020 increased 7.7%, or $105.5 million,
over the same period in 2019, to $1,472.8 million. The $99.6 million increase in
core commissions and fees was driven by the following: (i) approximately $79.6
million related to the core commissions and fees from acquisitions that had no
comparable revenues in the same period of 2019; (ii) $31.8 million related to
net new and renewal business; offset by (iii) a decrease of $11.8 million
related to commissions and fees from businesses or books of business divested in
2019 and 2020. Profit-sharing contingent commissions and GSCs in 2020 increased
12.6%, or $5.7 million, over 2019, to $50.9 million primarily from acquisitions
completed in 2019 and 2020. The Retail Segment's growth rate for total
commissions and fees was 7.7% and the Organic Revenue growth rate was 2.4% for
2020. The Organic Revenue growth rate was driven by new business, higher
customer retention and increasing premium rates across most lines of business
over the preceding 12 months.

Income before income taxes for 2020 increased 17.7%, or $39.4 million, over the
same period in 2019, to $262.2 million. The primary factors driving this
increase were: (i) the net increase in revenue as described above, (ii) other
operating expenses which decreased by $6.8 million, or 3.0%, due primarily to
COVID-19 related expense savings, partially offset by the impact of our
multi-year technology investment program and increased professional services to
support our customers and acquisitions over the past 12 months; (iii) offset by
a 7.9%, or $60.2 million, increase in employee compensation and benefits, due
primarily to the year-on-year impact of acquisitions, salary inflation and
additional teammates to support revenue growth and incremental non-cash stock
compensation costs, (iv) a decrease in the gain on disposal associated with the
sale of certain books of business compared to prior year; and (v) a combined
increase in amortization, depreciation and intercompany interest expense of $4.5
million resulting from our acquisition activity in 2020 and 2019.

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EBITDAC for 2020 increased 11.5%, or $44.6 million, from the same period in
2019, to $433.3 million. EBITDAC Margin for 2020 increased to 29.4% from 28.4%
in the same period in 2019. EBITDAC Margin was impacted by (i) the net increase
in revenue and COVID-19 related expense savings, as described above, (ii) higher
profit-sharing contingent commissions and guaranteed supplemental commissions;
partially offset by, (iii) increased non-stock cash compensation costs and
intercompany IT charges.

National Programs Segment



The National Programs Segment manages over 40 programs supported by
approximately 100 well-capitalized carrier partners. In most cases, the
insurance carriers that support the programs have delegated underwriting and, in
many instances, claims-handling authority to our programs operations. These
programs are generally distributed through a nationwide network of independent
agents and Brown & Brown retail agents, and offer targeted products and services
designed for specific industries, trade groups, professions, public entities and
market niches. The National Programs Segment operations can be grouped into five
broad categories: Professional Programs, Personal Lines Programs, Commercial
Programs, Public Entity-Related Programs and the National Flood Program. The
National Programs Segment's revenue is primarily commission based.

Financial information relating to our National Programs Segment for the twelve months ended December 31, 2020 and 2019 is as follows:





(in thousands, except percentages)                 2020          % Change   

2019

REVENUES


Core commissions and fees                       $   582,802            19.2 %    $   488,832
Profit-sharing contingent commissions                27,278            55.7 %         17,517
Guaranteed supplemental commissions                    (238 )        (102.3 )%        10,566
Total commissions and fees                          609,842            18.0 %        516,915
Investment income                                       756           -45.9 %          1,397
Other income, net                                        42           (41.7 )%            72
Total revenues                                      610,640            17.8 %        518,384
EXPENSES
Employee compensation and benefits                  260,141            17.5 %        221,425
Other operating expenses                            121,670            15.7 %        105,118
(Gain)/loss on disposal                                   -          (100.0 )%          (108 )
Amortization                                         27,166             6.6 %         25,482
Depreciation                                          8,658            27.5 %          6,791
Interest                                             20,597            23.4 %         16,690
Change in estimated acquisition earn-out
payables                                            (10,484 )           NMF             (751 )
Total expenses                                      427,748            14.2 %        374,647
Income before income taxes                      $   182,892            27.2 %    $   143,737
Income Before Income Taxes Margin (1)                  30.0 %                           27.7 %
EBITDAC (2)                                         228,829            19.2 %        191,949
EBITDAC Margin (2)                                     37.5 %                           37.0 %
Organic Revenue growth rate (2)                        12.3 %                            3.0 %
Employee compensation and benefits relative
to total revenues                                      42.6 %                           42.7 %
Other operating expenses relative to total
revenues                                               19.9 %                           20.3 %
Capital expenditures                            $     7,208           (30.5 )%   $    10,365
Total assets at December 31                     $ 3,510,983            12.9 %    $ 3,110,368




(1) "Income Before Income Taxes Margin" is defined as income before income taxes
    divided by total revenues


(2) A non-GAAP measure


NMF = Not a meaningful figure

The National Programs Segment's total revenues in 2020 increased 17.8%, or $92.3
million, over 2019, to a total $610.6 million. The $94.0 million increase in
core commissions and fees was driven by the following: (i) $60.2 million related
to net new and renewal business; (ii) an increase of approximately $34.2 million
related to core commissions and fees from acquisitions that had no comparable
revenues in 2019; offset by (iii) a decrease of $0.4 million related to
commissions and fees recorded in 2019 from businesses since divested.
Profit-sharing contingent commissions and GSCs were $27.0 million in 2020, which
was a decrease of $1.0 million from 2019, as a result of a non-recurring GSC
received from one of our partners in the second quarter of 2019.

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The National Programs Segment's growth rate for total commissions and fees was
18.0% and the Organic Revenue growth rate was 12.3% for 2020. The total
commissions and fees growth was mainly due to new acquisitions, strong growth in
our earthquake programs, lender placement program, personal property program and
wind programs. The Organic Revenue growth rate increase was driven by net new
business, growth in renewals and higher premium rates in a number of our
programs compared to the prior year.

Income before income taxes for 2020 increased 27.2%, or $39.2 million, from the
same period in 2019, to $182.9 million. The increase was the result of strong
total revenue growth and a decrease in estimated acquisition earn-out payables
of $9.7 million.

EBITDAC for 2020 increased 19.2%, or $36.9 million, from the same period in 2019, to $228.8 million. EBITDAC Margin for 2020 increased to 37.5% due to (i) leveraging revenue growth and scaling of a number of our programs; (ii) new acquisitions in 2020, and (iii) lower variable costs in response to COVID-19.





Wholesale Brokerage Segment

The Wholesale Brokerage Segment markets and sells excess and surplus commercial
and personal lines insurance, primarily through independent agents and brokers,
including Brown & Brown retail agents. Like the Retail and National Programs
Segments, the Wholesale Brokerage Segment's revenues are primarily commission
based.

Financial information relating to our Wholesale Brokerage Segment for the twelve months ended December 31, 2020 and 2019 is as follows:





(in thousands, except percentages)                 2020          % Change   

2019

REVENUES


Core commissions and fees                       $   342,986            14.1 %    $   300,484
Profit-sharing contingent commissions                 7,871             5.0 %          7,499
Guaranteed supplemental commissions                   1,304            -9.6 %          1,443
Total commissions and fees                          352,161            13.8 %        309,426
Investment income                                       184             3.4 %            178
Other income, net                                       452            (6.4 )%           483
Total revenues                                      352,797            13.8 %        310,087
EXPENSES
Employee compensation and benefits                  184,429            16.8 %        157,924
Other operating expenses                             53,643             3.5 %         51,807
(Gain)/loss on disposal                                   -               -                -
Amortization                                          8,481           (24.2 )%        11,191
Depreciation                                          1,948            16.4 %          1,674
Interest                                             10,281           116.2 %          4,756
Change in estimated acquisition earn-out
payables                                                422             NMF               (4 )
Total expenses                                      259,204            14.0 %        227,348
Income before income taxes                      $    93,593            13.1 %    $    82,739
Income Before Income Taxes Margin (1)                  26.5 %                           26.7 %
EBITDAC (2)                                         114,725            14.3 %        100,356
EBITDAC Margin (2)                                     32.5 %                           32.4 %
Organic Revenue growth rate (2)                         5.5 %                            7.4 %
Employee compensation and benefits relative
to total revenues                                      52.3 %                           50.9 %
Other operating expenses relative to total
revenues                                               15.2 %                           16.7 %
Capital expenditures                            $     3,324           -46.1 %    $     6,171
Total assets at December 31                     $ 1,791,717            28.9 %    $ 1,390,250






(1) "Income Before Income Taxes Margin" is defined as income before income taxes
    divided by total revenues


(2) A non-GAAP measure


NMF = Not a meaningful figure

The Wholesale Brokerage Segment's total revenues for 2020 increased 13.8%, or
$42.7 million, over 2019, to $352.8 million. The $42.5 million increase in core
commissions and fees was driven by the following: (i) $25.9 million related to
the core commissions and fees from acquisitions that had no comparable revenues
in 2019 and (ii) $16.6 million related to net new and renewal business.
Profit-sharing contingent commissions and GSCs for 2020 increased $0.2 million
over 2019, to $9.2 million. The Wholesale Brokerage Segment's growth rate for
total commissions and fees was 13.8%, and the Organic Revenue growth rate was
5.5% for 2020. The Organic Revenue growth rate was driven by net new business,
as well as increased rates seen across most lines of business, which was
partially offset by shrinking capacity in the catastrophe exposed personal lines
market.

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Income before income taxes for 2020 increased 13.1%, or $10.9 million, over
2019, to $93.6 million, primarily due to the following: (i) the net increase in
total revenues as described above, and (ii) a decrease in amortization expense;
offset by (iii) an increase in intercompany interest expense, (iv) an increase
in employee compensation and benefits of $26.5 million, related to additional
teammates from acquisitions completed in the past 12 months and growth to
support increased transaction volumes, compensation increases for existing
teammates, and additional non-cash stock-based compensation expense, and (v) a
net $1.3 million increase in other operating expenses, primarily acquisition
related.

EBITDAC for 2020 increased 14.3%, or $14.4 million, from the same period in
2019, to $114.7 million. EBITDAC Margin for 2020 increased to 32.5% from 32.4%
in the same period in 2019. The increase in EBITDAC Margin was primarily driven
by leveraging revenue growth as described above and lower variable costs in
response to COVID-19, which were partially offset by increased employee
compensation and non-cash stock-based compensation costs.



Services Segment



The Services Segment provides insurance-related services, including third-party
claims administration and comprehensive medical utilization management services
in both the workers' compensation and all-lines liability arenas. The Services
Segment also provides Medicare Set-aside account services, Social Security
disability and Medicare benefits advocacy services, and claims adjusting
services.

Unlike the other segments, nearly all of the Services Segment's revenue is generated from fees, which are not significantly affected by fluctuations in general insurance premiums.

Financial information relating to our Services Segment for the twelve months ended December 31, 2020 and 2019 is as follows:





(in thousands, except percentages)                 2020          % Change   

2019

REVENUES


Core commissions and fees                       $  174,012            (10.1 )%   $  193,641
Profit-sharing contingent commissions                    -                -               -
Guaranteed supplemental commissions                      -                -               -
Total commissions and fees                         174,012            (10.1 )%      193,641
Investment income                                        -           (100.0 )%          139
Other income, net                                        -           (100.0 )%            1
Total revenues                                     174,012            (10.2 )%      193,781
EXPENSES
Employee compensation and benefits                  88,787             (3.0 )%       91,514
Other operating expenses                            49,191            (17.2 )%       59,433
(Gain)/loss on disposal                                 (2 )              -               -
Amortization                                         5,561              1.5 %         5,479
Depreciation                                         1,424             15.9 %         1,229
Interest                                             4,142             (5.9 )%        4,404
Change in estimated acquisition earn-out
payables                                            (3,085 )          (64.2 )%       (8,615 )
Total expenses                                     146,018             (4.8 )%      153,444
Income before income taxes                      $   27,994            (30.6 )%   $   40,337
Income Before Income Taxes Margin (1)                 16.1 %                           20.8 %
EBITDAC (2)                                         36,036            (15.9 )%       42,834
EBITDAC Margin (2)                                    20.7 %                           22.1 %
Organic Revenue growth rate (2)                      (10.9 )%                          (6.3 )%
Employee compensation and benefits relative
to total revenues                                     51.0 %                           47.2 %
Other operating expenses relative to total
revenues                                              28.3 %                           30.7 %
Capital expenditures                            $    1,424             77.1 %    $      804
Total assets at December 31                     $  480,440             (0.2 )%   $  481,336




(1) "Income Before Income Taxes Margin" is defined as income before income taxes
    divided by total revenues


(2) A non-GAAP measure


NMF = Not a meaningful figure

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The Services Segment's total revenues for 2020 decreased 10.2%, or $19.8
million, from 2019, to $174.0 million. The $19.6 million decrease in core
commissions and fees was driven primarily by a decrease of $21.1 million related
to net new and renewal business that was driven by lower claims volume in our
Social Security advocacy businesses; (i) the effect a prior year terminated
customer contract in one of our claims processing businesses; and (ii) lower
weather-driven claims; partially offset by (iii) $1.5 million related to the
core commissions and fees from acquisitions that had no comparable revenues in
the same period of 2019. Total commissions and fees decreased 10.1%, and Organic
Revenue decreased 10.9% in 2020, both as compared to 2019.

Income before income taxes for 2020 decreased 30.6%, or $12.3 million, from 2019, to $28.0 million due to a combination of: (i) lower revenue as described above; (ii) a $5.5 million decrease in the change in estimated acquisition earn-out payables; partially offset by (iii) a decline in other operating expenses driven by management of our costs in response to COVID-19.



EBITDAC for 2020 decreased 15.9%, or $6.8 million, from the same period in 2019,
to $36.0 million. EBITDAC Margin for 2020 decreased to 20.7% from 22.1% in the
same period in 2019. The decrease in EBITDAC Margin was due to: (i) lower
revenue as described above; offset by (ii) a decline in other operating expenses
driven by management of our costs in response to COVID-19.

Other



As discussed in Note 17 of the Notes to Consolidated Financial Statements, the
"Other" column in the Segment Information table includes any income and expenses
not allocated to reportable segments, and corporate-related items, including the
intercompany interest expense charges to reporting segments.

LIQUIDITY AND CAPITAL RESOURCES



The Company seeks to maintain a conservative balance sheet and liquidity
profile. Our capital requirements to operate as an insurance intermediary are
low and we have been able to grow and invest in our business principally through
cash that has been generated from operations. We have the ability to utilize our
revolving credit facility, which as of December 31, 2020 provided access to up
to $800.0 million in available cash. We believe that we have access to
additional funds, if needed, through the capital markets or private placements
to obtain further debt financing under the current market conditions. The
Company believes that its existing cash, cash equivalents, short-term investment
portfolio and funds generated from operations, together with the funds available
under the revolving credit facility, will be sufficient to satisfy our normal
liquidity needs, including principal payments on our long-term debt, for at
least the next 12 months.

The revolving credit facility contains an expansion for up to an additional
$500.0 million of borrowing capacity, subject to the approval of participating
lenders. In addition, under the term loan credit agreement, the unsecured term
loan in the initial amount of $300.0 million may be increased by up to $150.0
million, subject to the approval of participating lenders. Including the
expansion options under all existing credit agreements, the Company has access
to up to $1.5 billion of incremental borrowing capacity as of December 31, 2020.

Our cash and cash equivalents of $817.4 million at December 31, 2020 reflected
an increase of $275.2 million from the $542.2 million balance at December 31,
2019. During 2020, $721.6 million of cash was generated from operating
activities, representing an increase of 6.4%. During this period, $694.8 million
of cash was used for new acquisitions, $29.5 million was used for acquisition
earn-out payments, $70.7 million was used to purchase additional fixed assets,
$100.6 million was used for payment of dividends, $55.1 million was used for
share repurchases and $55.0 million was used to pay outstanding principal
balances owed on long-term debt.

We hold approximately $34.3 million in cash outside of the U.S., which we currently have no plans to repatriate in the near future.



Our cash and cash equivalents of $542.2 million at December 31, 2019 reflected
an increase of $103.2 million from the $439.0 million balance at December 31,
2018. During 2019, $678.2 million of cash was generated from operating
activities, representing an increase of 19.5%. During this period, $353.0
million of cash was used for new acquisitions, $9.9 million was used for
acquisition earn-out payments, $73.1 million was used to purchase additional
fixed assets, $91.3 million was used for payment of dividends, $38.7 million was
used for share repurchases and $50.0 million was used to pay outstanding
principal balances owed on long-term debt.

Our ratio of current assets to current liabilities (the "current ratio") was 1.26 and 1.22 for December 31, 2020 and December 31, 2019, respectively.


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Contractual Cash Obligations

As of December 31, 2020, our contractual cash obligations were as follows:





                                                                 Payments Due by Period
                                                      Less Than                                          After 5
(in thousands)                           Total        1 Year(4)       1-3 Years(4)      4-5 Years         Years
Long-term debt                        $ 2,110,000     $   70,000     $      490,000     $  500,000     $ 1,050,000
Other liabilities(1)                      110,109          4,456             14,575          7,204          83,874
Operating leases(2)                       244,289         50,443             87,255         55,589          51,002
Interest obligations                      394,710         62,571            115,394         79,625         137,120
Unrecognized tax benefits                   1,267              -              1,267              -               -
Maximum future acquisition
contingency payments(3)                   544,723        139,465            405,258              -               -

Total contractual cash obligations $ 3,405,098 $ 326,935 $ 1,113,749 $ 642,418 $ 1,321,996

(1) Includes the current portion of other long-term liabilities.

(2) Includes $5.0 million of future lease commitments expected to commence in

2021.

(3) Includes $258.9 million of current and non-current estimated earn-out

payables. $25.0 million of this balance is not subject to any further

contingency as a result of the Amendment dated as of July 27, 2020 by and among the Company, The Hays Group, Inc., and certain of their

affiliates, to the Asset Purchase Agreement, dated as of October 22, 2018.

(4) Does not include approximately $31.1 million of deferred employer-only

payroll tax payments related to the CARES Act which are expected to be

paid in equal installments in each of December 2021 and December 2022.

Debt



Total debt at December 31, 2020 was $2,095.9 million net of unamortized discount
and debt issuance costs, which was an increase of $540.6 million compared to
December 31, 2019. The increase includes: (i) incremental borrowings of $700.0
million related to the Company's 2.375% Senior Notes due 2031 issued on
September 24, 2020; (ii) net of the amortization of discounted debt related to
our various unsecured Senior Notes, and debt issuance cost amortization of $2.3
million; offset by (iii) the repayment of the principal balance of $55.0 million
for scheduled principal amortization balances related to our various existing
floating rate debt term notes; (iv) the net repayment of $100.0 million under
the revolving credit facility; and (v) an additional $6.7 million including debt
issuance costs and the portion of discount applied to the proceeds issued under
the incremental borrowings related to the Company's 2.375% Senior Notes due 2031
issued on September 24, 2020.

On September 24, 2020, the Company completed the issuance of $700.0 million
aggregate principal amount of the Company's 2.375% Senior Notes due 2031. The
Senior Notes were given investment grade ratings of BBB- stable outlook and Baa3
positive outlook. The notes are subject to certain covenant restrictions, which
are customary for credit rated obligations. At the time of funding, the proceeds
were offered at a discount of the original note amount, which also excluded an
underwriting fee discount. The net proceeds received from the issuance were used
to repay a portion of the outstanding balance of $200.0 million on the revolving
credit facility, to pay a portion of the purchase price in connection with the
acquisitions of LP Insurance Services, LLP and CKP Insurance, LLC and for other
general corporate purposes. As of December 31, 2020, there was an outstanding
debt balance of $700.0 million exclusive of the associated discount balance.

During the twelve months ended December 31, 2020, the Company has repaid $40.0
million of principal related to the amended and restated credit agreement term
loan through quarterly scheduled amortized principal payments each equaling
$10.0 million on March 31, 2020, June 30, 2020, September 30, 2020 and December
31, 2020. The amended and restated credit agreement term loan had an outstanding
balance of $290.0 million as of December 31, 2020. The Company's next scheduled
amortized principal payment is due March 31, 2021 and is equal to $10.0 million.

During the twelve months ended December 31, 2020, the Company has repaid $15.0
million of principal related to the term loan credit agreement through quarterly
scheduled amortized principal payments each equaling $3.8 million on March 31,
2020, June 30, 2020, September 30, 2020 and December 31, 2020. The term loan
credit agreement had an outstanding balance of $270.0 million as of December 31,
2020. The Company's next scheduled amortized principal payment is due March 31,
2021 and is equal to $7.5 million.

On April 30, 2020, the Company borrowed $250.0 million under the revolving
credit facility. The proceeds were used in conjunction with the payment of the
purchase price for the previously announced acquisition of LP Insurance Services
LLC and for additional liquidity to further strengthen the Company's financial
position and balance sheet in the event cash receipts from customers or carrier
partners are delayed due to the COVID-19 pandemic. On June 30, 2020, the Company
repaid $150.0 million on the revolving credit facility. On September 24, 2020,
the Company repaid the total outstanding borrowings under the revolving credit
facility of $200.0 million using the proceeds received from the borrowings under
the Company's 2.375% Senior Notes due 2031.

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Total debt at December 31, 2019 was $1,555.3 million net of unamortized discount
and debt issuance costs, which was an increase of $48.4 million compared to
December 31, 2018. The increase includes (i) a drawdown on the revolving credit
facility of $100.0 million on August 9, 2019 in connection with the acquisition
of CKP Insurance, LLC and various other acquisitions closed in the third quarter
of 2019, (ii) the repayment of principal of $50.0 million for scheduled
principal amortization balances related to our various existing floating rate
debt term notes, (iii) amortization of discounted debt related to our various
unsecured Senior Notes, and debt issuance cost amortization of $2.1 million,
offset by (iv) additional discount to par and aggregate debt issuance costs of
$3.7 million related to the issuance of the Company's 4.500% Senior Notes due
2029 as of December 31, 2019.

On March 11, 2019, the Company completed the issuance of $350.0 million
aggregate principal amount of the Company's 4.500% Senior Notes due 2029. The
Senior Notes were given investment grade ratings of BBB-/Baa3 with a stable
outlook. The notes are subject to certain covenant restrictions which are
customary for credit-rated obligations. At the time of funding, the proceeds
were offered at a discount to the notional amount which also excluded an
underwriting fee discount. The net proceeds received from the issuance were used
to repay a portion of the outstanding balance of $350.0 million on the revolving
credit facility, utilized in connection with financing related to our
acquisition of Hays, and for other general corporate purposes. As of December
31, 2019, there was an outstanding debt balance of $350.0 million exclusive of
the associated discount balance.

Off-Balance Sheet Arrangements



Neither we nor our subsidiaries have ever incurred off-balance sheet obligations
through the use of, or investment in, off-balance sheet derivative financial
instruments or structured finance or special purpose entities organized as
corporations, partnerships or limited liability companies or trusts.

For further discussion of our cash management and risk management policies, see "Quantitative and Qualitative Disclosures About Market Risk."

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