It was a landmark moment as we continue our work to upgrade
Having spent 2023 phasing out customer reliance on 3G and completing a detailed pilot switch off in
Since then, we have been responsibly and methodically retiring the technology across more than 18,000 mobile sites, with dedicated pauses built into the process so we could closely monitor each region in real-time.
We have now successfully completed the nationwide closure of our 3G network, resulting in big improvements for both our customers and the environment.
Those 3G customers who have transitioned to our 4G and 5G networks are now enjoying more reliable and widespread mobile coverage with faster mobile internet speeds, while switching off 3G has already saved enough energy to charge nearly one billion smartphones.
We will continue to monitor the performance of our other mobile technologies (2G, 4G and 5G) to ensure EE customers continue to get the high-quality connectivity experience they need from the
* Network data based on rankings from the RootMetrics®
.
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