CloudCall announced the launch of its innovative and differentiated Microsoft Teams integration, with CloudCall's Microsoft Team app now live and available for download on the Microsoft App Store. Driven by changes to workplace practices accelerated by the COVID-19 pandemic, Microsoft has announced a significant growth in usage of its Microsoft Teams product to 115 million daily active users, as reported as at 28th October 2020. CloudCall has worked with the Microsoft Team's development team earlier this year to produce a fully integrated and Microsoft approved solution which enables CloudCall's customers to use Microsoft Teams with CloudCall's existing CRM integrations.

CloudCall's Teams integration goes much further than most as it bridges Microsoft Teams and CRMs platforms, so users no longer have to switch between their CRM and Microsoft Teams when communicating with their CRM contacts. Instead, CloudCall's Teams integration allows its users to search for CRM contacts and make outbound calls to those contacts directly from within the Microsoft Teams interface and, in line with CloudCall's standard offering, these calls are automatically recorded and saved against the contacts in the CRM. Furthermore, CRM contacts can be shared throughout the user's organisation using Microsoft Teams messaging, enabling the recipients to open the shared contact's details in their CRM by using a single click from within Microsoft Teams. The Company believes this new functionality, which will be included as a no cost option in CloudCall's existing higher end packages, will increase CloudCall's appeal to Microsoft Teams users who wish to link their communications across both their CRM and Microsoft Teams platforms.