Companhia Brasileira de Distribuiçao Netherlands B : Community and Stakeholder Relations Policy

GPA's Policy on Relationship with the Community and Stakeholders

1. Purpose

This Policy on Relationship with the Community and Stakeholders establishes the general and specific guidelines for a long-term communication channel with all our Stakeholders, which influence or are influenced by the Company's activities, and is based on principles such as discussions, engagement, ethics and transparency of information, aiming at generating shared value, identifying opportunities between the parties and managing social capital and relationships.

2. Scope

This document applies to all GPA employees, its business units and related companies/institutions, in addition to the Company's suppliers, service providers, customers, social institutions and partners.

3. Terms and Definitions

Interested Parties or Stakeholders - Also known as strategic audiences, including all relevant audiences with interests concerning GPA, or individuals/entities that undertake any type of direct or indirect risk with society. Among others, we highlight: shareholders, employees, communities, customers, suppliers, creditors, governments, and non-profit organizations.

Sustainable Development - A development that enables meeting the needs of present generations without compromising the needs of future generations.

ESG - Environmental, social and corporate governance. This acronym stands for a set of environmental, social and governance practices carried out by companies.

Materiality - Within the context of sustainability, this is used as the basis for a company to identify the priority agendas for its performance, investments and management of external matters, risks and opportunities. A company must be aware and manage relevant information on aspects that, due to their impacts (positive or negative), risks or opportunities, receive priority treatment in its activities and, therefore, should be considered essential in strategic decisions, as well as in

management, operating, communication and reporting processes. Material aspects are those that can significantly impact and/or influence assessments and decisions taken by a company's management or stakeholders.

4. Contextualization and Operating Principles

We are a retail trade company with nationwide presence and, given the characteristics of our operations, we interact with different audiences on a daily basis. Therefore, we value maintaining a good relationship with our Stakeholders, always guided by respect, ethics and transparency, being always open to discussions and offering different communication channels with each audience.

Our relationship with Stakeholders is a strategic priority for GPA, therefore, we believe that by establishing a solid articulation, we can create more sustainable relationships, improve and optimize our processes, mitigate risks, create opportunities and consequently generate benefits for the parties involved and thus strengthen our relationships.

5. General Guidelines

The guidelines contained herein follow the United Nations priorities defined in the Sustainable Development Goals (SDGs), the UN Guiding Principles on Business and Human Rights, and are aligned with the other GPA Corporate Policies, Codes and Regulations.

An open and transparent discussions with our Stakeholders is essential for us to ensure:

• Feasibility of our strategic planning and excellent performance, strengthening of our corporate governance and search for innovative solutions;
• Consolidation of trustworthy relationships, exchanging knowledge and learning, anticipating challenges and identifying new opportunities for cooperation.
• Implementation of important practices that allow us to have accountability in the economic, social, environmental dimensions and, consequently, create a recurring feedback process with our audiences; and
• Compliance with legal requirements, particularly in assessing the impacts of new products and/or services, making adjustments and regularizations as necessary.

5.1. Identification

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We identify, in a dynamic and systemic manner, Stakeholders who influence and are influenced by our business, analyzing and seeking to understand their expectations and interests. We map, identify, and assess the risks and impacts caused by GPA's businesses to its Stakeholders in the locations we the Company operates, in addition to identifying matters considered relevant to prioritize, in a balanced and equitable manner, our audiences and related matters.

5.2. Relationship

We maintain an open communication channel and constantly promote a two-way dialogues with our Stakeholders through informative and advisory actions. Our process of listening, informing and responding to our Stakeholders must be done in a consistent, clear and transparent way, always ensuring Stakeholders the opportunity to be heard and to dialogue with us. Complaints or inquiries must be treated with seriousness and respect. We actively provide clear and comprehensible information, promoting and providing appropriate means of engagement through the many communication channels we have available. We take into account the particularities of each Stakeholder, adjusting our channels and our listening and response plans according to the relevant issues identified by each Stakeholder, as necessary.

5.3. Engagement and Collaboration

We believe that promoting trustworthy relationships with our Stakeholders is essential for these relationships to be sustainable, healthy and long lasting. Our relationship with our Stakeholders is based on values such as transparency, integrity and mutual respect, even in situations of disagreement. We base our performance on GPA's principles of values, policies, and ethics, respecting the opinions of our Stakeholders, treating them fairly, without discrimination, respecting their diversity and rights (further details are available in our Policy of Diversity and Human Rights).

We ensure that all our audiences gain awareness and understand GPA's objectives through an ongoing transparent agenda on matters regarding our business, its impacts and risks.

We promote the construction of strategic partnerships, collaborating with Stakeholders by exchanging knowledge, skills and tools, seeking to manage risks and identify opportunities and solutions that generate positive results for both parties.

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We, as a link between the many players that exist in this chain, work together with our audience, always taking into account the contributions made by our Stakeholders in our strategic planning and actions.

5.4. Specific Guidelines and Stakeholder Segments

The relationship with all our Stakeholders, including, but not limited to local Communities, is fundamental for the Company. Through proactive engagement, we create opportunities that allow us to discuss and act with social and environmental responsibility, thus maintaining a mutually positive and ethical relationship that generates and shares value.

Our Stakeholders are individuals and/or legal entities that influence, or are influenced by, our activities, products and services and are organized as follows:

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Competitors,	Financial	Institutions,
	Shareholders, Investors, Controlling	Shareholders,
Employees, Labor	Unions, Suppliers, Customers and Trade Associations,	Governments,

institutions or Regulatory Bodies, Class Associations, Society, Civil Society Organizations, Local Communities and Media.

5.4.1.Interaction and Relationship with Stakeholders

The Sustainability, Investor Relations, Corporate Communication and Institutional Relations Departments, together with other related areas, shall be responsible for managing the engagement and relationship projects with Stakeholders, providing guidance to other employees that are part of this interaction.

5.5. Communication Channels

In addition to the specific channels that are made available to each of our Stakeholders, we have transparent communication channels and relationship spaces to encourage consistent discussions and relationships of trust between all Stakeholders in general, offering a clear and object channel to handle complaints.

Our channels are:

Email - [e-mail]

GPA's Website - www.gpabr.com e www.gpari.com

LinkedIn - www.linkedin.com/company/gpabr

Twitter - www.twitter.com/gpabr

Flickr - https://www.flickr.com/imprensagpa

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YouTube - https://www.youtube.com/gpabr

5.6. Ombudsman Channel

Failure to comply with the rules and guidelines set forth herein may be considered serious misconduct, subject to the application of sanctions based on the Management Policy of the Ethics Committee, GPA Code of Ethics and the Policy of Consequences and Disciplinary Sanctions.

GPA offers its employees, suppliers, service providers, customers, social institutions and partners access to the Ombudsman Channel, which is the official tool for reporting complaints, dissatisfactions and violations and non-compliance with this Policy.

Violations of this Policy, the Company's Code of Ethics or any item in the Ethics Letter to Suppliers can be reported to: [e-mail]. The report shall be investigated in a confidential manner and under anonymity.

Contact:

08000 55 57 11 - [e-mail]

Service hours: Monday to Saturday, from 8:00 a.m. to 8:00 p.m.

5.7. Approval of this Policy

This Policy was approved by the Sustainability Committee in July 2021.

5.8. Final Provisions

This Policy is valid for an indefinite period and, without prejudice to the provisions contained herein, GPA has the right to revise this Policy as necessary.

6. References

Our direct actions with the Community and Relations with other Stakeholders are based on a number of guidelines:

• Principles of United Nations Organizations (UN)
• Guiding Principles on Business and Human Rights (UN)
• 17 Sustainable Development Goals (SDGUN)

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