Conduent Transportation announced that it has developed an innovative new software platform that transforms the capabilities of ticket vending machines for transport operators globally. The software platform enables passengers to purchase tickets and top-up contactless cards and tickets with a completely new customer experience. Italy's Trenord is the first transit agency to use the software platform, which is now implemented on 250 ticket vending machines across the Lombardy region, including Milan.

The new Conduent software platform, which is based in the operator's centralized control room, was designed to enable a user experience consistent with the most widely used web apps. The machines accept payment by digital payment apps, in addition to payment by contactless credit and debit cards, NFC-enabled devices or cash. Customers are also able to access multimedia content, such as information about how to use their ticket or promotional videos about specific train destinations.

A trip planner has also been integrated showing available travel options. In addition, the new software platform allows Trenord to: Custozeze the home page and the menu of each individual ticket machine, changing the options and products offered based on seasonality and the location of the machine; Display scrolling messages, such as information about the status of the service or promotional offers; Manage accounting data, in real time, and monitor a ticket machine's sales performance; and Monitor, in real time, the status of machines, allowing timely intervention should there be an issue. the ticketet machine software platform is also enabled to allow the future implementation of new siness models.

Examples include the sale of non-transport-related products and services and the cross-selling of additional products and services linked to the ticket purchased by the customer, such as tickets for museums and sporting events. More than 750,000 travelers use Trenord every day on a railway network of 460 stations, serving the whole of the Lombardy region, seven provinces of neighboring regions, the Canton of Ticino and Malpensa International Airport.