Crawford mpany : Adjuster spotlight - Trevor Arnold

Trevor Arnold, Managing Executive General Adjuster, started with Crawford in December 2020 and is based in Portland, Oregon, USA. Before coming to Crawford, Trevor was aware of our commitment to our core values and believes that the innovations we create are refreshing to the insurance industry.

'Working at Crawford means being supported to be my authentic self. I was given latitude to effect change and develop in my career.'

For Trevor, every week and claim is different. Usually, this includes triaging and inspecting new losses, attending regular meetings on existing claims and reporting to our carrier clients. With COVID-19 cases decreasing in his area, Trevor is able to attend in-person meetings again, which is where he believes client relationships are formed to assist with a resolution.

In addition to routine meetings and inspections, he spends a lot of time mentoring other adjusters that are assisting or working on his team.

'I owe my career to an early mentor who took an interest in my development. Now, I work to do the same for others.'

Following the devastating 2020 wildfires in Oregon, Trevor's team assisted a family-owned food products manufacturer. Trevor remembers that the wildfire consumed their home and business, which was their entire livelihood.

'We worked with them day, night and weekends to develop a restoration plan to get them back in business,' says Trevor.

Even though stress levels were palpable, Trevor and his team were able to walk alongside them in their journey and assist with bringing a level of calm.

When looking towards the future, Trevor believes the insurance industry will be different, yet the same. He believes that for smaller losses the technology solutions available to adjusters will play a large role. Consumers and businesses will demand faster resolution with minimal effort.

'On the other hand, larger losses-or any claim with complexity,' says Trevor, 'will be ever more reliant on personal touch in an increasingly high-tech world.'

Crawford, putting emphasis on the relationships built between policyholders and adjusters, allows for Trevor and his team to develop that personal touch while providing simplified, digital solutions.

'Technology should assist the adjuster in completing lower value tasks, which allows them to spend more time on the personal relationship to resolve difficult claims.'

When Trevor isn't building relationships with his team or policyholders, he can be found in nature. Between skiing, backpacking and adventure motorcycling, he also finds time to bake, listen to a wide variety of music and drive his tractor on his mini-ranch.

'Turns out, the slow pace of driving a tractor is cheap therapy for the busy adjuster life,' he says.