You should read the following management's discussion and analysis of our financial condition and results of operations together with the condensed consolidated financial statements and notes to our financial statements included elsewhere in this Quarterly Report on Form 10-Q. This management's discussion and analysis is intended to help provide an understanding of our financial condition, changes in financial condition and results of our operations and contains forward-looking statements that involve risks and uncertainties. The forward-looking statements are not historical facts, but rather are based on current expectations, estimates, assumptions and projections about our industry, business and future financial results. Our actual results could differ materially from the results contemplated by these forward-looking statements due to a number of factors, including those discussed in our Annual Report on Form 10-K for the year endedDecember 31, 2020 under the caption "Item 1A. Risk Factors." Furthermore, such forward-looking statements speak only as of the date of this Quarterly Report on Form 10-Q, and we expressly disclaim any obligation to update any forward-looking statements. Overview We currently operate two primary business segments, Pay-TV and Wireless. Our Wireless business segment consists of two business units,Retail Wireless and 5G Network Deployment. Our Pay-TV business strategy is to be the best provider of video services inthe United States by providing products with the best technology, outstanding customer service, and great value. We offer pay-TV services under the DISH® brand and the SLING® brand (collectively "Pay-TV" services). The DISH branded pay-TV service consists of, among other things,FCC licenses authorizing us to use direct broadcast satellite ("DBS") and Fixed Satellite Service ("FSS") spectrum, our owned and leased satellites, receiver systems, broadcast operations, a leased fiber optic network, in-home service and call center operations, and certain other assets utilized in our operations ("DISH TV"). We also design, develop and distribute receiver systems and provide digital broadcast operations, including satellite uplinking/downlinking, transmission and other services to third-party pay-TV providers. The SLING branded pay-TV services consist of, among other things, multichannel, live-linear streaming over-the-top ("OTT") Internet-based domestic, international and Latino video programming services ("SLING TV"). We promote our Pay-TV services as providing our subscribers with a better "price-to-value" relationship than those available from other subscription television service providers. We market our SLING TV services to consumers who do not subscribe to traditional satellite and cable pay-TV services, as well as to current and recent traditional pay-TV subscribers who desire a lower cost alternative. OurRetail Wireless business unit offers prepaid and postpaid retail wireless services to subscribers under our Boost Mobile and Ting Mobile brands, as well as a competitive portfolio of wireless devices. We offer customers value by providing choice and flexibility in our wireless services. We offer competitive consumer plans with no annual service contracts. Our retail wireless business strategy is to expand our current target segments and profitably grow our subscriber base by acquiring and retaining high quality subscribers while we complete our 5G Network Deployment. We intend to acquire high quality subscribers by providing competitive offers with innovative new value-added services that better meet those subscribers' needs and budget. We intend on retaining those subscribers through compelling new value-added services and outstanding customer service. As we work to integrate our retail wireless brands one of our focuses will be to ensure that our Pay-TV subscribers are aware of the increased value available to them through our retail wireless brands. Our 5G Network Deployment business unit strategy is to commercialize our wireless spectrum licenses through our 5G Network Deployment. To that end, we have undertaken several key steps including identifying markets to build out, making executive and management hires and entering into agreements with key vendors. For example, onNovember 16, 2020 , we announced a long-term agreement with Crown Castle pursuant to which Crown Castle will lease us space on up to 20,000 communication towers. As part of the agreement, we will also receive certain fiber transport services and have the option to utilize Crown Castle for pre-construction services. 68 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
We have also entered into multiple long-term agreements with vendors including, among others, Amazon, American Tower, Fujitsu,Palo Alto and VMware for communication towers, radios, software, and network security. DuringDecember 2020 , we completed a successful field validation, utilizing our fully-virtualized standalone 5G core network and the industry's first O-RAN compliant radio. We began construction of our first major market,Las Vegas, Nevada , during the second quarter of 2021. We anticipate service for this market to begin by the end of the third quarter of 2021. Recent Developments COVID-19 Update A novel strain of coronavirus which causes the disease COVID-19 has resulted in a worldwide pandemic. COVID-19 has surfaced in nearly all regions around the world and resulted in global travel restrictions and business slowdowns or shutdowns. The COVID-19 pandemic has also created unanticipated circumstances and uncertainty, disruption, and significant volatility in the economic environment generally, which have adversely affected, and may continue to adversely affect, our business operations and could materially and adversely affect our business, financial condition and results of operations. As the COVID-19 pandemic continues, many of our subscribers are impacted by recommendations and/or mandates from federal, state, and local authorities to practice social distancing, to refrain from gathering in groups and, in some areas, to refrain from non-essential movements outside of their homes. While certain government regulations and/or mandates have eased, or are expected to ease in 2021 and COVID-19 vaccines have become more available in certain areas, governmental authorities are continuing to take various actions in an effort to slow the spread of COVID-19. COVID-19 continues to impact our business during 2021, in particular in the following areas:
In response to the outbreak and business disruption, first and foremost, we
have prioritized the health and safety of our employees. We have implemented
? increased health and safety practices including, increased use of personal
protective equipment for employees to protect them and our subscribers, and
temperature checks at certain locations. Our commercial business is impacted as many bars, restaurants, and other
commercial establishments have been and continue to be recommended and/or
? mandated to operate at reduced capacity. In addition, airlines and hotels have
reduced operations as a result of government actions and/or related lower
consumer demand. Beginning in the second half ofMarch 2020 , COVID-19 and the related
governmental recommendations and/or mandates created reduced in person selling
? opportunities, and a reduction in subscribers' willingness to open
direct mail marketing and allow in-home technicians into their homes. As a
result, we reduced our marketing expenditures and our gross new DISH TV
subscribers began to decrease.
? Our
and/or mandates reduced in person selling opportunities.
Our OnTech Smart Services and DISH Smart Home Services brands were impacted as
? in-home installation and support has been impacted by government actions and/or
related lower consumer demand for these services. 69 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Our supply chain has been impacted by COVID-19, and there have been and could
be additional significant and unanticipated interruptions and/or delays in the
supply of materials and/or equipment across our supply chain, due to, among
other things, surges in COVID-19. Moreover, the recent surges in COVID-19 cases
in areas outside
response to such surges are causing interruptions and/or delays that are
adversely impacting, among other things, the software, hardware and testing
related to our 5G Network Deployment. In addition, during 2021 there have been
? worldwide interruptions and delays in the supply of electronic components
including semi-conductors, which may significantly impact our ability to obtain
set-top boxes, wireless devices and wireless network equipment. Furthermore, we
may not be able to diversify sources of supply in a timely manner to mitigate
these interruptions and/or delays. These interruptions and/or delays in our
supply chain could have a material adverse effect on our business, including
our Pay-TV and
requirement deadlines for our wireless spectrum licenses and our 5G Network
Deployment generally.
Due to the economic climate, combined with changing needs of our subscribers
? and how we can best serve them, during the second quarter of 2020, we made the
decision to reevaluate our organization. This included a focused set of
staffing reductions to align our workforce to best serve our subscribers.
We continue to monitor the rapidly evolving situation and guidance from international and domestic authorities, including federal, state and local public health agencies and may take additional actions based on their recommendations. In these circumstances, there may be developments beyond our control requiring us to adjust our operating plan. As such, given the dynamic nature of this situation, we cannot reasonably estimate the impacts of COVID-19 on our financial condition, results of operations or cash flows in the future. Acquisitions Boost Mobile Acquisition Asset Purchase Agreement. OnJuly 26, 2019 , we entered into an Asset Purchase Agreement (the "APA") withT-Mobile and Sprint Corporation ("Sprint" and together with T-Mobile, the "Sellers" and given the consummation of the Sprint- T-Mobile merger, sometimes referred to as "NTM") to acquire from NTM certain assets and liabilities associated with Sprint's Boost Mobile and Sprint-branded prepaid mobile services businesses (the "Prepaid Business") for an aggregate purchase price of$1.4 billion , as adjusted for specific categories of net working capital on the closing date (the "Boost Mobile Acquisition"). EffectiveJuly 1, 2020 (the "Closing Date"), upon the terms and subject to the conditions set forth in the APA and in accordance with the Final Judgment (as defined below), we and T-Mobile completed the Boost Mobile Acquisition andDISH Network officially entered into the retail wireless market, serving more than 9 million subscribers under the Boost Mobile brand. In connection with the Boost Mobile Acquisition and the consummation of the Sprint- T-Mobile merger, we, T-Mobile, Sprint, Deutsche Telekom AG ("DT") and SoftBank Group Corporation ("SoftBank") came to an agreement with theUnited States Department of Justice (the "DOJ") on key terms and approval of the Transaction Agreements (as defined in Note 5 in the Notes to our Condensed Consolidated Financial Statements) and our wireless service business and spectrum. OnJuly 26, 2019 , we, T-Mobile, Sprint, DT and SoftBank (collectively, the "Defendants") entered into a Stipulation and Order (the "Stipulation and Order") with the DOJ binding the Defendants to a Proposed Final Judgment (the "Proposed Final Judgment") which memorialized the agreement between the DOJ
and the Defendants. 70 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
The Stipulation and Order and the Proposed Final Judgment were filed in theUnited States District Court for the District of Columbia (the "District Court") onJuly 26, 2019 and onApril 1, 2020 , the Proposed Final Judgment was entered with the District Court (the Proposed Final Judgment as so entered with the District Court, the "Final Judgment") and the Sellers consummated the Sprint-T-Mobile merger. Ting Mobile Acquisition OnAugust 1, 2020 , we completed an asset purchase agreement with Tucows Inc. ("Tucows") pursuant to which we purchased the assets of Ting Mobile, including over 200,000 Ting Mobile subscribers (the "Ting Mobile Acquisition"). In addition, we entered into a services agreement pursuant to which Tucows will act as a mobile virtual network enabler for certain of our retail wireless subscribers. The consideration for the Ting Mobile Acquisition is an earn out provision and the fair value of the earn out provision has been assigned to a customer relationship intangible that is recorded in "Intangible assets, net" with the offset recorded in "Long-term deferred revenue and other long-term liabilities" on our Condensed Consolidated Balance Sheets. See Note 5 in the Notes to our Condensed Consolidated Financial Statements for further information. Republic Wireless Acquisition
On
We accounted for the Boost Mobile Acquisition and Ting Mobile Acquisition (as defined above) as business combinations. The identifiable assets acquired and liabilities assumed were recorded at their preliminary fair values as of the acquisition date and are consolidated into our financial statements. See Note 5 in the Notes to our Condensed Consolidated Financial Statements for further information.
EXPLANATION OF KEY METRICS AND OTHER ITEMS
Service revenue. "Service revenue" consists principally of Pay-TV subscriber revenue and fixed monthly recurring charges for wireless voice, text, and data services and other fees earned from our retail wireless business unit. Certain of the amounts included in "Service revenue" are not recurring on a monthly basis.
Equipment sales and other revenue. "Equipment sales and other revenue" principally includes the sale of wireless devices and the non-subsidized sales of Pay-TV equipment.
Cost of services. "Cost of services" principally include Pay-TV programming expenses and other operating costs related to our Pay-TV segment and costs of wireless services (including costs incurred under the MNSA).
Cost of sales - equipment and other. "Cost of sales - equipment and other" principally includes the cost of wireless devices and other related items as well as costs related to the non-subsidized sales of Pay-TV equipment. Costs are generally recognized as products are delivered to customers and the related
revenue is recognized. 71 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Selling, general and administrative expenses. "Selling, general and administrative expenses" consists primarily of direct sales costs, advertising, third-party commissions related to the acquisition of subscribers, costs related to the installation of our new Pay-TV subscribers, the cost of subsidized sales of Pay-TV equipment for new subscribers and employee-related costs associated with administrative services such as legal, information systems, and accounting and finance. Interest expense, net of amounts capitalized. "Interest expense, net of amounts capitalized" primarily includes interest expense associated with our long-term debt (net of capitalized interest), prepayment premiums, amortization of debt discounts and debt issuance costs associated with our long-term debt, and interest expense associated with our finance lease obligations. Other, net. The main components of "Other, net" are gains and losses realized on the sale and/or conversion of marketable and non-marketable investment securities and derivative instruments, impairment of marketable and non-marketable investment securities, unrealized gains and losses from changes in fair value of certain marketable investment securities and derivative instruments, and equity in earnings and losses of our affiliates.
Earnings before interest, taxes, depreciation and amortization ("EBITDA").
EBITDA is defined as "Net income (loss) attributable to
Operating income before depreciation and amortization ("OIBDA"). OIBDA is defined as "Operating income (loss)" plus "Depreciation and amortization." This "non-GAAP measure" is reconciled to "Operating income (loss)" in our discussion of "Results of Operations" below. DISH TV subscribers. We include customers obtained through direct sales, independent third-party retailers and other independent third-party distribution relationships in our DISH TV subscriber count. We also provide DISH TV services to hotels, motels and other commercial accounts. For certain of these commercial accounts, we divide our total revenue for these commercial accounts by$34.99 , and include the resulting number, which is substantially smaller than the actual number of commercial units served, in our DISH TV subscriber count. SLING TV subscribers. We include customers obtained through direct sales and third-party marketing agreements in our SLING TV subscriber count. SLING TV subscribers are recorded net of disconnects. SLING TV customers receiving service for no charge, under certain new subscriber promotions, are excluded from our SLING TV subscriber count. For customers who subscribe to multiple SLING TV packages, each customer is only counted as one SLING TV subscriber. Pay-TV subscribers. Our Pay-TV subscriber count includes all DISH TV and SLING TV subscribers discussed above. For customers who subscribe to both our DISH TV services and our SLING TV services, each subscription is counted as a separate Pay-TV subscriber. Pay-TV average monthly revenue per subscriber ("Pay-TV ARPU"). We are not aware of any uniform standards for calculating ARPU and believe presentations of ARPU may not be calculated consistently by other companies in the same or similar businesses. We calculate Pay-TV average monthly revenue per Pay-TV subscriber, or Pay-TV ARPU, by dividing average monthly Pay-TV segment "Service revenue," excluding revenue from broadband services, for the period by our average number of Pay-TV subscribers for the period. The average number of Pay-TV subscribers is calculated for the period by adding the average number of Pay-TV subscribers for each month and dividing by the number of months in the period. The average number of Pay-TV subscribers for each month is calculated by adding the beginning and ending Pay-TV subscribers for the month and dividing by two. SLING TV subscribers on average purchase lower priced programming services than DISH TV subscribers, and therefore, as SLING TV subscribers increase, it has had a negative impact on Pay-TV ARPU. 72
Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
DISH TV average monthly subscriber churn rate ("DISH TV churn rate"). We are not aware of any uniform standards for calculating subscriber churn rate and believe presentations of subscriber churn rates may not be calculated consistently by different companies in the same or similar businesses. We calculate DISH TV churn rate for any period by dividing the number of DISH TV subscribers who terminated service during the period by the average number of DISH TV subscribers for the same period, and further dividing by the number of months in the period. The average number of DISH TV subscribers is calculated for the period by adding the average number of DISH TV subscribers for each month and dividing by the number of months in the period. The average number of DISH TV subscribers for each month is calculated by adding the beginning and ending DISH TV subscribers for the month and dividing by two. DISH TV SAC. Subscriber acquisition cost measures are commonly used by those evaluating traditional companies in the pay-TV industry. We are not aware of any uniform standards for calculating the "average subscriber acquisition costs per new DISH TV subscriber activation," or DISH TV SAC, and we believe presentations of pay-TV SAC may not be calculated consistently by different companies in the same or similar businesses. Our DISH TV SAC is calculated using all of costs of acquiring DISH TV subscribers (e.g., subsidized equipment, advertising, installation, commissions and direct sales, etc.) which are included in "Selling, general and administrative expenses," plus capitalized payments made under certain sales incentive programs and the value of equipment capitalized under our lease program for new DISH TV subscribers, divided by gross new DISH TV subscriber activations. We include all new DISH TV subscribers in our calculation, including DISH TV subscribers added with little or no subscriber acquisition costs.
Wireless subscribers. We include prepaid and postpaid customers obtained through direct sales, independent third-party retailers and other independent third-party distribution relationships in our wireless subscriber count.
Wireless average monthly revenue per subscriber ("Wireless ARPU"). We are not aware of any uniform standards for calculating ARPU and believe presentations of ARPU may not be calculated consistently by other companies in the same or similar businesses. We calculate average monthly revenue per wireless subscriber, or Wireless ARPU, by dividing average monthlyRetail Wireless business unit "Service revenue" for the period by our average number of wireless subscribers for the period. The average number of wireless subscribers is calculated for the period by adding the average number of wireless subscribers for each month and dividing by the number of months in the period. The average number of wireless subscribers for each month is calculated by adding the beginning and ending wireless subscribers for the month and dividing by two. Wireless average monthly subscriber churn rate ("Wireless churn rate"). We are not aware of any uniform standards for calculating subscriber churn rate and believe presentations of subscriber churn rates may not be calculated consistently by different companies in the same or similar businesses. We calculate our "Wireless churn rate" for any period by dividing the number of wireless subscribers who terminated service during the period by the average number of wireless subscribers for the same period, and further dividing by the number of months in the period. The average number of wireless subscribers is calculated for the period by adding the average number of wireless subscribers for each month and dividing by the number of months in the period. The average number of wireless subscribers for each month is calculated by adding the beginning and ending wireless subscribers for the month and dividing by two.
Free cash flow. We define free cash flow as "Net cash flows from operating
activities" less "Purchases of property and equipment" and "Capitalized interest
related to
73 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
RESULTS OF OPERATIONS - Segments
Business Segments
We currently operate two primary business segments: (1) Pay-TV; and (2)
Wireless. Our Wireless segment consists of two business units, the
Three Months EndedMarch 31, 2021 Compared to the Three Months EndedMarch 31, 2020 . For the Three Months Ended March 31, Variance 2021 2020 Amount % (In thousands) Revenue: Pay-TV$ 3,203,969 $ 3,218,024 $ (14,055) (0.4) Wireless 1,294,649 1,102 1,293,547 * Eliminations (765) (1,737) 972 56.0 Total revenue$ 4,497,853 $ 3,217,389 $ 1,280,464 39.8 Operating income (loss): Pay-TV$ 772,743 $ 541,641 $ 231,102 42.7 Wireless 91,833 (397,563) 489,396 * Total operating income (loss)$ 864,576 $ 144,078 $ 720,498 * *Percentage is not meaningful Total revenue. Our consolidated revenue totaled$4.498 billion for the three months endedMarch 31, 2021 , an increase of$1.280 billion or 39.8% compared to the same period in 2020. The increase primarily resulted from the completion of the Boost Mobile Acquisition. Total operating income (loss). Our consolidated operating income totaled$865 million for the three months endedMarch 31, 2021 , an increase of$720 million compared to the same period in 2020. The change primarily resulted from an increase in the operating income from our Pay-TV segment and ourRetail Wireless business unit. The three months endedMarch 31, 2020 was negatively impacted by operating losses associated with our 5G Network Deployment business unit, principally related to an "Impairment of long-lived assets" of$356 million . See Note 2 in the Notes to our Condensed Consolidated Financial Statements for
further information. 74 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Pay-TV Segment
We offer Pay-TV services under the DISH® brand and the SLING® brand. As of
We promote our Pay-TV services as providing our subscribers with better service, technology and value than those available from other subscription television service providers. We offer a wide selection of video services under the DISH TV brand, with access to hundreds of channels depending on the level of subscription. Our standard programming packages generally include programming provided by national and regional cable networks. We also offer programming packages that include local broadcast networks, specialty sports channels, premium movie channels and Latino and international programming. We market our SLING TV services to consumers who do not subscribe to traditional satellite and cable pay-TV services, as well as to current and recent traditional pay-TV subscribers who desire a lower cost alternative. Our SLING TV services require an Internet connection and are available on multiple streaming-capable devices including streaming media devices, TVs, tablets, computers, game consoles and phones. We offer SLING domestic,SLING International , and SLING Latino video programming services. Trends in our Pay-TV Segment Competition Competition has intensified in recent years as the pay-TV industry has matured. We and our competitors increasingly must seek to attract a greater proportion of new subscribers from each other's existing subscriber bases rather than from first-time purchasers of pay-TV services. We face substantial competition from established pay-TV providers and broadband service providers and increasing competition from companies providing/facilitating the delivery of video content via the Internet to computers, televisions, and other streaming and mobile devices, including wireless service providers. In recent years, industry consolidation and convergence has created competitors with greater scale and multiple product/service offerings. These developments, among others, have contributed to intense and increasing competition, and we expect such competition to continue. We incur significant costs to retain our existing DISH TV subscribers, mostly as a result of upgrading their equipment to next generation receivers, primarily including our Hopper receivers, and by providing retention credits. Our DISH TV subscriber retention costs may vary significantly from period to period. Many of our competitors have been especially aggressive by offering discounted programming and services for both new and existing subscribers, including bundled offers combining broadband, video and/or wireless services and other promotional offers. Certain competitors have been able to subsidize the price of video services with the price of broadband and/or wireless services. Our Pay-TV services also face increased competition from programmers and other companies who distribute video directly to consumers over the Internet, as well as traditional satellite television providers, cable companies and large telecommunications companies that are increasing their Internet-based video offerings. We also face competition from providers of video content, many of which are providers of our programming content, that distribute content over the Internet including services with live-linear television programming, as well as single programmer offerings and offerings of large libraries of on-demand content, including in certain cases original content. These providers include, among others, Netflix, Hulu, Apple, Amazon, Alphabet,Disney , Verizon, AT&T, T-Mobile, ViacomCBS, STARZ, Peacock, Fubo and Philo. 75 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Significant changes in consumer behavior with regard to the means by which consumers obtain video entertainment and information in response to digital media competition could have a material adverse effect on our business, results of operations and financial condition or otherwise disrupt our business. In particular, consumers have shown increased interest in viewing certain video programming in any place, at any time and/or on any broadband-connected device they choose. Online content providers may cause our subscribers to disconnect our DISH TV services ("cord cutting"), downgrade to smaller, less expensive programming packages ("cord shaving") or elect to purchase through these online content providers a certain portion of the services that they would have historically purchased from us, such as pay per view movies. Mergers and acquisitions, joint ventures and alliances among cable television providers, telecommunications companies, programming providers and others may result in, among other things, greater scale and financial leverage and increase the availability of offerings from providers capable of bundling video, broadband and/or wireless services in competition with our services and may exacerbate the risks described in our public filings. These transactions may affect us adversely by, among other things, making it more difficult for us to obtain access to certain programming networks on nondiscriminatory and fair terms, or at all. Our Pay-TV subscriber base has been declining due to, among other things, the factors described above. There can be no assurance that our Pay-TV subscriber base will not continue to decline and that the pace of such decline will not accelerate. As our Pay-TV subscriber base continues to decline, it could have a material adverse long-term effect on our business, results of operations, financial condition and cash flow. Programming
Our ability to compete successfully will depend, among other things, on our ability to continue to obtain desirable programming and deliver it to our subscribers at competitive prices. Programming costs represent a large percentage of our "Cost of services" and the largest component of our total expense. We expect these costs to continue to increase due to contractual price increases and the renewal of long-term programming contracts on less favorable pricing terms and certain programming costs are rising at a much faster rate than wages or inflation. In particular, the rates we are charged for retransmitting local broadcast channels have been increasing substantially and may exceed our ability to increase our prices to our subscribers. Going forward, our margins may face pressure if we are unable to renew our long-term programming contracts on acceptable pricing and other economic terms or if we are unable to pass these increased programming costs on to our subscribers. Increases in programming costs have caused us to increase the rates that we charge to our subscribers, which could in turn cause our existing Pay-TV subscribers to disconnect our service or cause potential new Pay-TV subscribers to choose not to subscribe to our service. Additionally, even if our subscribers do not disconnect our services, they may purchase through new and existing online content providers a certain portion of the services that they would have historically purchased from us, such as pay-per-view movies. Furthermore, our net Pay-TV subscriber additions, gross new DISH TV subscriber activations, and DISH TV churn rate may be negatively impacted if we are unable to renew our long-term programming carriage contracts before they expire. In the past, our net Pay-TV subscriber additions, gross new DISH TV subscriber activations, and DISH TV churn rate have been negatively impacted as a result of programming interruptions and threatened programming interruptions in connection with the scheduled expiration of programming carriage contracts with content providers. There can be no assurance that channel removals will not have a material adverse effect on our business, results of operations and financial condition or otherwise disrupt our business. We cannot predict with any certainty the impact to our net Pay-TV subscriber additions, gross new DISH TV subscriber activations, and DISH TV churn rate resulting from additional programming interruptions or threatened programming interruptions that may occur in the future. As a result, we may at times suffer from periods of lower net Pay-TV subscriber additions or higher net Pay-TV
subscriber losses. 76 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
RESULTS OF OPERATIONS -
Three Months EndedMarch 31, 2021 Compared to the Three Months EndedMarch 31, 2020 . For the Three Months EndedMarch 31 , Variance Statements of Operations Data 2021
2020 Amount % (In thousands) Revenue: Service revenue$ 3,164,367 $ 3,166,041 $ (1,674) (0.1)
Equipment sales and other revenue 39,602
51,983 (12,381) (23.8) Total revenue 3,203,969 3,218,024 (14,055) (0.4) Costs and expenses: Cost of services 1,929,834 2,052,071 (122,237) (6.0) % of Service revenue 61.0 % 64.8 %
Cost of sales - equipment and other 20,136 34,001 (13,865) (40.8) Selling, general and administrative expenses 338,409 427,837 (89,428) (20.9) % of Total revenue 10.6 % 13.3 % Depreciation and amortization 142,847 162,474 (19,627) (12.1) Total costs and expenses 2,431,226 2,676,383 (245,157) (9.2) Operating income (loss)$ 772,743
$ 541,641
Other data: Pay-TV subscribers, as of period end (in millions) ** 11.060 11.323 (0.263) (2.3) DISH TV subscribers, as of period end (in millions) ** 8.686 9.012 (0.326) (3.6) SLING TV subscribers, as of period end (in millions) 2.374 2.311 0.063 2.7 Pay-TV subscriber additions (losses), net (in millions) (0.230) (0.413) 0.183 44.3 DISH TV subscriber additions (losses), net (in millions) (0.130) (0.132) 0.002 1.5 SLING TV subscriber additions (losses), net (in millions) (0.100) (0.281) 0.181 64.4 Pay-TV ARPU$ 93.63 $ 88.76$ 4.87 5.5 DISH TV subscriber additions, gross (in millions) 0.210
0.299 (0.089) (29.8) DISH TV churn rate 1.30 % 1.54 % (0.24) % (15.6) DISH TV SAC$ 790 $ 861$ (71) (8.2)
Purchases of property and equipment 52,833
78,392 (25,559) (32.6) OIBDA$ 915,590 $ 704,115$ 211,475 30.0
* Percentage is not meaningful.
**During the first quarter 2020, we removed approximately 250,000 subscribers representing commercial accounts impacted by COVID-19 from our ending Pay-TV subscriber count. During the year ended December, 31, 2020, 80,000 of these subscribers came off pause or had temporary rate relief end and are included in our ending Pay-TV subscriber count and 69,000 of these subscribers disconnected. During the three months endedMarch 31, 2021 , the remaining commercial accounts representing 101,000 subscribers disconnected. The effect of the removal of the 250,000 subscribers, the addition of these 80,000 subscribers and disconnect of 170,000 subscribers was excluded from the calculation of our gross new Pay-TV subscriber activations, net Pay-TV subscriber additions/losses and Pay-TV churn rate. See "Results of Operations - Pay-TV subscribers" for further information. 77 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Pay-TV subscribers
DISH TV subscribers. We lost approximately 130,000 net DISH TV subscribers during the three months endedMarch 31, 2021 compared to the loss of approximately 132,000 net DISH TV subscribers during the same period in 2020. This decrease in net DISH TV subscriber losses primarily resulted from lower gross new DISH TV subscriber activations, offset by a lower DISH TV churn rate. SLING TV subscribers. We lost approximately 100,000 net SLING TV subscribers during the three months endedMarch 31, 2021 compared to the loss of approximately 281,000 net SLING TV subscribers during the same period in 2020. The decrease in net SLING TV subscriber losses was primarily related to lower subscriber disconnects resulting from our emphasis on acquiring and retaining higher quality subscribers, partially offset by lower SLING TV subscriber activations. We continue to experience increased competition, including competition from other subscription video on-demand and live-linear OTT service providers. The three months endedMarch 31, 2020 was negatively impacted by delays and cancellations of sporting events as a result of COVID-19. DISH TV subscribers, gross. During the three months endedMarch 31, 2021 , we activated approximately 210,000 gross new DISH TV subscribers compared to approximately 299,000 gross new DISH TV subscribers during the same period in 2020, a decrease of 29.8%. This decrease in our gross new DISH TV subscriber activations was primarily related to the impact of COVID-19. Beginning in the second half ofMarch 2020 , COVID-19 and the related governmental recommendations and/or mandates created reduced in person selling opportunities, and a reduction in customers' willingness to open direct mail marketing and allow in-home technicians into their homes. As a result, beginning in the first quarter 2020, we reduced our marketing expenditures and our gross new DISH TV subscribers began to decrease. We continue to assess the impact of COVID-19 and cannot predict with certainty the impact to our gross new DISH TV subscribers as a result of, among other things, lower discretionary spending and reduced ability to perform our in-home service operations due to the impact of social distancing. In addition, our gross new DISH TV subscriber activations continue to be negatively impacted by stricter customer acquisition policies for our DISH TV subscribers, including an emphasis on acquiring higher quality subscribers, and by increased competitive pressures, including aggressive short term introductory pricing and bundled offers combining broadband, video and/or wireless services and other discounted promotional offers, and channel removals. DISH TV churn rate. Our DISH TV churn rate for the three months endedMarch 31, 2021 was 1.30% compared to 1.54% for the same period in 2020. This decrease primarily resulted from the impact of COVID-19, including, among other things, the recommendations and/or mandates from federal, state, and local authorities that customers refrain from non-essential movements outside of their homes and the resulting increased consumption of our Pay-TV services. In addition, COVID-19 had an impact on competitive pressures due to, among other things, a reduction in customers' willingness to allow competitors' technicians into their homes. We continue to assess the impact of COVID-19 and cannot predict with certainty the impact to our DISH TV churn rate as a result of, among other things, lower discretionary spending and reduced ability to perform our in-home service operations due to the impact of social distancing. In addition, this decrease also resulted from our emphasis on acquiring and retaining higher quality subscribers. Our DISH TV churn rate continues to be adversely impacted by external factors, such as, among other things, increased competitive pressures, including aggressive marketing, bundled discount offers combining broadband, video and/or wireless services and other discounted promotional offers, as well as cord cutting. Our DISH TV churn rate is also impacted by internal factors, such as, among other things, our ability to consistently provide outstanding customer service, price increases, programming interruptions in connection with the scheduled expiration of certain programming carriage contracts, our ability to control piracy and other forms of fraud and the level of our retention efforts. 78 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Beginning inMarch 2020 , several federal, state, and local government agencies implemented recommendations, guidelines, and orders regarding "social distancing" in an attempt to slow or stop the spread of COVID-19. As a result of these actions, many bars, restaurants, and other commercial establishments were ordered to and in certain cases continue to be recommended and/or ordered to suspend all non-essential "in-person" business operations and/or operate at reduced capacity. In addition, airlines and hotels significantly reduced operations as a result of government actions and/or related lower consumer demand. In an effort to avoid charging commercial customers for services in their establishments which were or are no longer open to the public, we paused service or provided temporary rate relief for certain of those commercial accounts. For certain commercial accounts, each subscription is counted as one Pay-TV subscriber. For other commercial accounts, as discussed above, we divide our total revenue for these commercial accounts by$34.99 , and include the resulting number, which is substantially smaller than the actual number of commercial units served, in our Pay-TV subscriber count. During the first quarter 2020, we removed 250,000 subscribers from our ending Pay-TV subscriber count for commercial accounts we placed on pause, or received reduced revenue, or for which we anticipate the account to disconnect due to COVID-19. During the year endedDecember 31, 2020 , 80,000 of these subscribers came off pause or had temporary rate relief end and 69,000 of these subscribers disconnected. We did not incur any significant expenses in connection with the return of the 80,000 commercial accounts and accordingly, those commercial accounts were added to our ending subscriber count during the periods they returned in 2020 and were not recorded as gross new Pay-TV subscriber activations. During the first quarter of 2021, the remaining commercial accounts representing 101,000 subscribers disconnected. We cannot predict with any certainty the impact to our net Pay-TV subscriber additions, gross new DISH TV subscriber activations, and DISH TV subscriber churn rate resulting from programming interruptions or threatened programming interruptions that may occur in the future. As a result, we may at times suffer from periods of lower net Pay-TV subscriber additions or higher net Pay-TV subscriber losses. We have not always met our own standards for performing high-quality installations, effectively resolving subscriber issues when they arise, answering subscriber calls in an acceptable timeframe, effectively communicating with our subscriber base, reducing calls driven by the complexity of our business, improving the reliability of certain systems and subscriber equipment and aligning the interests of certain independent third-party retailers and installers to provide high-quality service. Most of these factors have affected both gross new DISH TV subscriber activations as well as DISH TV subscriber churn rate. Our future gross new DISH TV subscriber activations and our DISH TV subscriber churn rate may be negatively impacted by these factors, which could in turn adversely affect our revenue. Service revenue. "Service revenue" totaled$3.164 billion for the three months endedMarch 31, 2021 , a decrease of$2 million or 0.1% compared to the same period in 2020. The decrease in "Service revenue" compared to the same period in 2020 was primarily related to a lower average Pay-TV subscriber base, offset by an increase in Pay-TV ARPU, discussed below. Pay-TV ARPU. Pay-TV ARPU was$93.63 during the three months endedMarch 31, 2021 versus$88.76 during the same period in 2020. The$4.87 or 5.5% increase in Pay-TV ARPU was primarily attributable to the DISH TV programming package price increases in the first quarter 2021 and 2020, the SLING TV programming package price increases in the first quarter 2021 and 2020 and higher ad sales revenue, partially offset by an increase in SLING TV subscribers as a percentage of our total Pay-TV subscriber base. SLING TV subscribers on average purchase lower priced programming services than DISH TV subscribers, and therefore, the increase in SLING TV subscribers as a percentage of our total Pay-TV subscriber base had a negative impact on Pay-TV ARPU. 79 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Cost of services. "Cost of services" totaled$1.930 billion during the three months endedMarch 31, 2021 , a decrease of$122 million or 6.0% compared to the same period in 2020. The decrease in "Cost of services" was primarily attributable to a lower average Pay-TV subscriber base and a decrease in variable and retention costs per subscriber, partially offset by higher programming costs per subscriber. Variable and retention costs per subscriber decreased due to, among other things, increased operational efficiencies, including a focused set of staffing reductions in 2020. Programming costs per subscriber increased during the three months endedMarch 31, 2021 due to rate increases in certain of our programming contracts, including the renewal of certain contracts at higher rates, particularly for local broadcast channels. "Cost of services" represented 61.0% and 64.8% of "Service revenue" during the three months endedMarch 31, 2021 and 2020, respectively. In the normal course of business, we enter into contracts to purchase programming content in which our payment obligations are generally contingent on the number of Pay-TV subscribers to whom we provide the respective content. Our "Cost of services" have and will continue to face further upward pressure from price increases and the renewal of long-term programming contracts on less favorable pricing terms. In addition, our programming expenses will increase to the extent we are successful in growing our Pay-TV subscriber base. Selling, general and administrative expenses. "Selling, general and administrative expenses" totaled$338 million during the three months endedMarch 31, 2021 , an$89 million or 20.9% decrease compared to the same period in 2020. This change was primarily driven by a decrease in subscriber acquisition costs resulting from reduced marketing expenditures and fewer gross new DISH TV subscriber activations, and by cost cutting initiatives in the Pay-TV segment, including a focused set of staffing reductions in 2020. DISH TV SAC. DISH TV SAC was$790 during the three months endedMarch 31, 2021 compared to$861 during the same period in 2020, a decrease of$71 or 8.2%. This change was primarily attributable to a decrease in advertising costs per subscriber and higher commercial additions compared to the same period in 2020. Commercial activations historically have lower DISH TV SAC than residential activations, and therefore the increase in commercial activations had a positive impact on DISH TV SAC. Beginning in the first quarter 2020, as a result of COVID-19 and the related governmental recommendations and/or mandates, our in person selling opportunities and our customers' willingness to open direct mail marketing and allow in-home technicians into their homes were reduced. Accordingly, we reduced our marketing expenditures starting in the first quarter 2020 and therefore our gross new DISH TV subscriber activations decreased. During the three months endedMarch 31, 2021 and 2020, the amount of equipment capitalized under our lease program for new DISH TV subscribers totaled$22 million and$35 million , respectively. This decrease in capital expenditures primarily resulted from a decrease in gross new DISH TV subscriber activations.
To remain competitive, we upgrade or replace subscriber equipment periodically as technology changes, and the costs associated with these upgrades may be substantial. To the extent technological changes render a portion of our existing equipment obsolete, we would be unable to redeploy all returned equipment and consequently would realize less benefit from the DISH TV SAC reduction associated with redeployment of that returned lease equipment.
Our "DISH TV SAC" may materially increase in the future to the extent that we, among other things, transition to newer technologies, introduce more aggressive promotions, or provide greater equipment subsidies. See further information under "Liquidity and Capital Resources - Subscriber Acquisition and Retention Costs." 80 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Wireless Segment Our Wireless business segment operates in two business units,Retail Wireless and 5G Network Deployment. Revenue, operating income (loss) and purchases of property and equipment by business unit are shown in the table below: 5G Network For the Three Months Ended March 31, 2021 Retail Wireless DeploymentTotal Wireless (In thousands) Total revenue$ 1,279,955 $ 14,694 $ 1,294,649 Operating income (loss) $ 123,879 $
(32,046) $ 91,833
Purchases of property and equipment $ 16,338
Wireless -Retail Wireless As a result of the Boost Mobile Acquisition and the Ting Mobile Acquisition, we have entered the retail wireless business. See Note 5 for further information. We offer nationwide prepaid and postpaid retail wireless services to subscribers under our Boost Mobile and Ting Mobile brands, as well as a competitive portfolio of wireless devices. LG Electronics Inc., a large provider of wireless devices, recently announced they are closing their mobile business unit. We are working to procure wireless devices from alternative suppliers, however, there can be no assurances we will be able to procure the supply needed to meet subscriber demand and any inability to do so could negatively impact our wireless subscriber activations, retail wireless base and our result of operations. Prepaid wireless subscribers generally pay in advance for monthly access to wireless talk, text, and data services. Postpaid wireless subscribers generally are qualified to pay after receiving wireless talk, text, and data services. We are currently operating our retail wireless business unit as a mobile virtual network operator ("MVNO") while we build our 5G broadband network. As an MVNO, we depend primarily on T-Mobile to provide us with network services under the MNSA. A majority of ourRetail Wireless subscribers currently receive services through T-Mobile's CDMA Network, under the MNSA. T-Mobile provided notice for the first time inOctober 2020 that it intends to shutdown the CDMA Network on or aroundJanuary 1, 2022 , significantly earlier than theJuly 2023 date that T-Mobile had previously communicated to regulators would be the earliest shutdown date. In the event that this shutdown were to occur on this accelerated timeframe, this would disrupt ourRetail Wireless subscriber base by, among other things, having our subscribers potentially lose service and/or face increased costs. A forced migration of this scale under this accelerated time frame will potentially leave millions of low-income Boost subscribers without service.DISH Network is working to mitigate the harms of this shutdown, however, there can be no assurance these attempts will be successful. We acquired over 9 million subscribers as a result of the Boost Mobile Acquisition and acquired over 200,000 subscribers as a result of the Ting Mobile Acquisition. Our Condensed Consolidated Statements of Operations and Comprehensive Income (Loss) for the three months endedMarch 31, 2021 includes the results of the Boost Mobile Acquisition fromJuly 1, 2020 and the Ting Mobile Acquisition fromAugust 1, 2020 . As ofMarch 31, 2021 , we had 8.894 million retail wireless subscribers. Currently, we offer wireless subscribers competitive consumer plans with no annual service contracts and monthly service plans ranging from$10 for 1GB of high-speed data and unlimited talk and text to$60 for unlimited data, talk and text. We also offer promotional plans, including, among others, three lines for$90 for unlimited data, talk and text. 81 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
Competition Boost Mobile operates within the prepaid wireless space and Ting Mobile operates within the postpaid wireless space.Retail Wireless is a mature market with moderate year-over-year organic growth. Competitors include providers who offer similar communication services, such as talk, text and data. Competitive factors within the wireless communications services industry include pricing, market saturation, service and product offerings, customer experience and service quality. We compete with a number of national wireless carriers, including Verizon, AT&T and T-Mobile, all of which are significantly larger than us, serve a significant percentage of all wireless subscribers and enjoy scale advantages compared to us. Verizon, AT&T, and T-Mobile are currently the only nationwide Mobile Network Operators ("MNOs") inthe United States . Primary competitors to ourRetail Wireless business unit include, but are not limited to, Metro PCS (owned by T-Mobile),Cricket Wireless (owned by AT&T),Tracfone Wireless and other MVNOs such as Consumer Cellular and Mint Mobile. Verizon announced its pending acquisition ofTracfone Wireless inSeptember 2020 .
Wireless - 5G Network Deployment
We have directly invested over$12 billion to acquire certain wireless spectrum licenses and related assets and made over$10 billion in non-controlling investments in certain entities, for a total of over$22 billion . The$22 billion of investments related to wireless spectrum licenses does not include$6 billion of capitalized interest related to the carrying value of such licenses. See Note 2 in the Notes to our Condensed Consolidated Financial Statements for further information on capitalized interest. DISH Network Spectrum We have directly invested over$12 billion to acquire certain wireless spectrum licenses and related assets. These wireless spectrum licenses are subject to certain interim and final build-out requirements, as well as certain renewal requirements. We plan to commercialize our wireless spectrum licenses through our 5G Network Deployment. To that end, we have undertaken several key steps including identifying markets to build out, making executive and management hires and entering into agreements with key vendors. For example, onNovember 16, 2020 , we announced a long-term agreement with Crown Castle pursuant to which Crown Castle will lease us space on up to 20,000 communication towers. As part of the agreement, we will also receive certain fiber transport services and have the option to utilize Crown Castle for pre-construction services. We have also entered into multiple long-term agreements with vendors including, among others, Amazon, American Tower, Fujitsu,Palo Alto and VMware for communication towers, radios, software, and network security. DuringDecember 2020 , we completed a successful field validation, utilizing our fully-virtualized standalone 5G core network and the industry's first O-RAN compliant radio. We began construction of our first major market,Las Vegas, Nevada , during the second quarter of 2021. We anticipate service for this market to begin by the end of the third quarter
of 2021. Prior to starting our 5G Network Deployment, we notified theFCC inMarch 2017 that we planned to deploy a narrowband IoT network on certain of these wireless licenses, which we expected to complete byMarch 2020 , with subsequent phases to be completed thereafter. In light of, among other things, certain developments related to the Sprint-T-Mobile merger, during the first quarter 2020, we determined that the revision of certain of our build-out deadlines was probable and, therefore, we no longer intended to complete our narrowband IoT deployment. TheFCC issued an Order effectuating the build-out deadline changes contemplated above onSeptember 11, 2020 . During the first quarter 2020, we impaired certain assets that would not be utilized in our 5G Network Deployment, resulting in a$253 million non-cash impairment charge in "Impairment of long-lived assets" on our Condensed Consolidated Statements of Operations and Comprehensive Income (Loss). 82 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
We will need to make significant additional investments or partner with others to, among other things, complete our 5G Network Deployment and further commercialize, build-out and integrate these licenses and related assets and any additional acquired licenses and related assets, as well as to comply with regulations applicable to such licenses. Depending on the nature and scope of such activities, any such investments or partnerships could vary significantly. In addition, as we complete our 5G Network Deployment we will incur significant additional expenses and will have to make significant investments related to, among other things, research and development, wireless testing and wireless network infrastructure. We may also determine that additional wireless spectrum licenses may be required to complete our 5G Network Deployment and to compete with other wireless service providers. See Note 2 and Note 11 in the Notes to our Condensed Consolidated Financial Statements for further information.
DISH Network Non-Controlling Investments in the Northstar Entities and the SNR Entities Related to AWS-3 Wireless Spectrum Licenses
During 2015, through our wholly-owned subsidiariesAmerican AWS-3 Wireless II L.L.C. ("American II") andAmerican AWS-3 Wireless III L.L.C. ("American III"), we initially made over$10 billion in certain non-controlling investments inNorthstar Spectrum, LLC ("Northstar Spectrum"), the parent company ofNorthstar Wireless, L.L.C. ("Northstar Wireless ," and collectively with Northstar Spectrum, the "Northstar Entities"), and inSNR Wireless HoldCo, LLC ("SNR HoldCo"), the parent company ofSNR Wireless LicenseCo, LLC ("SNR Wireless ," and collectively with SNR HoldCo, the "SNR Entities"), respectively. OnOctober 27, 2015 , theFCC granted certain AWS-3 wireless spectrum licenses (the "AWS-3 Licenses") toNorthstar Wireless and toSNR Wireless , respectively, which are recorded in "FCC authorizations" on our Condensed Consolidated Balance Sheets. Under the applicable accounting guidance in Accounting Standards Codification 810, Consolidation ("ASC 810"), Northstar Spectrum and SNR HoldCo are considered variable interest entities and, based on the characteristics of the structure of these entities and in accordance with the applicable accounting guidance, we consolidate these entities into our financial statements. See Note 2 in the Notes to our Condensed Consolidated Financial Statements for further information. The AWS-3 Licenses are subject to certain interim and final build-out requirements, as well as certain renewal requirements. The Northstar Entities and/or the SNR Entities may need to raise significant additional capital in the future, which may be obtained from third party sources or from us, so that the Northstar Entities and the SNR Entities may commercialize, build-out and integrate these AWS-3 Licenses, comply with regulations applicable to such AWS-3 Licenses, and make any potential Northstar Re-Auction Payment and SNR Re-Auction Payment for the AWS-3 licenses retained by theFCC . Depending upon the nature and scope of such commercialization, build-out and integration efforts, regulatory compliance, and potential Northstar Re-Auction Payment and SNR Re-Auction Payment, any loans, equity contributions or partnerships could vary significantly. See Note 11 in the Notes to our Condensed Consolidated Financial Statements for further information. We may need to raise significant additional capital in the future to fund the efforts described above, which may not be available on acceptable terms or at all. There can be no assurance that we, the Northstar Entities and/or the SNR Entities will be able to develop and implement business models that will realize a return on these wireless spectrum licenses or that we, the Northstar Entities and/or the SNR Entities will be able to profitably deploy the assets represented by these wireless spectrum licenses, which may affect the carrying amount of these assets and our future financial condition or results of operations. See Note 11 in the Notes to our Condensed Consolidated Financial Statements for
further information. 83 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
RESULTS OF OPERATIONS - Wireless Segment - Retail Wireless Business Unit
Three Months EndedMarch 31, 2021 Compared to the Three Months EndedMarch 31, 2020 . For the Three Months EndedMarch 31 , Variance Statements of Operations Data 2021
2020 Amount % (In thousands) Revenue: Service revenue$ 1,045,167 $ -$ 1,045,167 *
Equipment sales and other revenue 234,788
- 234,788 * Total revenue 1,279,955 - 1,279,955 * Costs and expenses: Cost of services 607,835 - 607,835 * % of Service revenue 58.2 % * %
Cost of sales - equipment and other 394,755 15 394,740 * Selling, general and administrative expenses 109,135 1,555 107,580 * % of Total revenue 8.5 % * % Depreciation and amortization 44,351 - 44,351 * Total costs and expenses 1,156,076 1,570 1,154,506 * Operating income (loss)$ 123,879
$ (1,570)
Other data: Wireless subscribers, as of period end (in millions) 8.894 - 8.894 * Wireless subscriber additions, gross (in millions) 1.032 - 1.032 * Wireless subscriber additions (losses), net (in millions) (0.161)
- (0.161) * Wireless ARPU$ 38.89 $ -$ 38.89 * Wireless churn rate 4.44 % - % 4.44 % * OIBDA$ 168,230 $ (1,570)$ 169,800 *
* Percentage is not meaningful.
The results of the Boost Mobile Acquisition fromJuly 1, 2020 and the Ting Mobile Acquisition fromAugust 1, 2020 are included in ourRetail Wireless business unit. During the third quarter 2020, we added over 9 million wireless subscribers as a result of these acquisitions. We are currently in the process of integrating our retail wireless operations and have made and continue to make certain changes to our marketing, sales, and operations to further enhance our profitability. We lost 161,000 net wireless subscribers for the three months endedMarch 31, 2021 , primarily as a result of these operational changes and competitive pressures. Our current results of operations are not necessarily indicative of future results, in part based on the ongoing integration and operational changes we are currently implementing. In addition, we have and continue to face increased competitive pressures, including aggressive marketing, discounted monthly service plans and greater wireless device subsidies. 84 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
RESULTS OF OPERATIONS - Wireless Segment - 5G Network Deployment Business Unit
Three Months EndedMarch 31, 2021 Compared to the Three Months EndedMarch 31, 2020 . For the Three Months Ended March 31, Variance Statements of Operations Data 2021 2020 Amount % (In thousands) Revenue:
Equipment sales and other revenue $ 14,694 $
1,102$ 13,592 * Total revenue 14,694 1,102 13,592 * Costs and expenses:
Cost of sales - equipment and other 8,650 7,693 957 12.4 Selling, general and administrative expenses 34,903 28,638 6,265 21.9 Depreciation and amortization 3,187 4,346 (1,159) (26.7) Impairment of long-lived assets -
356,418 (356,418) * Total costs and expenses 46,740 397,095 (350,355) (88.2) Operating income (loss)$ (32,046) $ (395,993) $ 363,947 91.9 Other data:
Purchases of property and equipment $ 45,925 $
18,772$ 27,153 * OIBDA$ (28,859) $ (391,647) $ 362,788 92.6
* Percentage is not meaningful.
Equipment sales and other revenue. "Equipment sales and other revenue" totaled$15 million for the three months endedMarch 31, 2021 , an increase of$14 million compared to the same period in 2020. This increase primarily resulted from leasing a portion of our 600 MHz spectrum licenses to T-Mobile, which began onSeptember 11, 2020 . The spectrum lease with T-Mobile had an original annual value of$56 million during its 42 month term, however we expect this amount to decrease as we exercise our right to terminate individual licenses prior to the end of their term. The specific termination rights vary by license and we exercised our ability to terminate certain licenses in the first quarter of 2021 in accordance with our buildout schedule. Impairment of long-lived assets. "Impairment of long-lived assets" of$356 million during the three months endedMarch 31, 2020 resulted from impairments of the T1 satellite and D1 satellites, as well as certain wireless equipment and operating lease assets related to our narrowband IoT deployment which we no longer intend to complete. See Note 2 in the Notes to our Condensed Consolidated Financial Statements for further information. Purchases of property and equipment. "Purchases of property and equipment" totaled$46 million for the three months endedMarch 31, 2021 , an increase of$27 million compared to the same period in 2020. Capital expenditures for the three months endedMarch 31, 2021 are related to our 5G Network Deployment. We anticipate expenditures for our 5G Network Deployment to increase substantially throughout the remainder of 2021 as we ramp up the build-out phase of our 5G Network Deployment. 85 Table of Contents
Item 2. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS - Continued
© Edgar Online, source