Study identifies four stages of 5G maturity among global service providers based on how well they use 5G to drive consumer satisfaction and grow their consumer business.
One-in-five studied CSPs classified as 5G Pacesetters, who are leading on 5G network quality, technology leadership, better marketing and consumer market service innovation
5G Pacesetter are three times more likely to retain customers and proactively drive innovation by offering at least three 5G services including cloud gaming and AR/VR
5G pacesetters - the frontrunning communications service providers (CSPs) currently driving the global demand for consumer 5G - are three times more likely to retain customers and almost twice as likely to grow average revenue per user (ARPU) and mobile services revenues compared to other CSPs. Those are some of the findings in the new 5G Pacesetters report from Ericsson ConsumerLab (NASDAQ: ERIC).
The report is the industry's first consumer 5G market analysis to combine consumer satisfaction data with market facts, assessing the 5G maturity and market revenue strategies of 73 CSPs across 22 markets globally, based on 105 criteria.
The report identifies four stages of 5G maturity: 5G Explorers - those at the start of their 5G journey; 5G Potentials - CSPs with satisfied consumers due to better performing 4G networks but have not invested much on evolving 5G network and offerings; 5G Aspirationals - CSPs perceived as market challengers aiming high with 5G while striving to improve consumer satisfaction; 5G Pacesetters - who are more advanced in setting the pace on delivering best in class 5G coverage, performance, and innovation but still have room to improve even further.
5G Pacesetters - the one-in-five of the studied CSPs widely perceived by consumers to be the market leaders within the 5G consumer segment are not necessarily market share leaders or incumbents in their local markets.
They are characterized by best net promotor score (NPS) in their markets as well driving innovation by already offering on an average of three consumer 5G services such as cloud gaming, immersive video (AR/VR) and 5G fixed wireless access.
While advanced 5G markets in North East Asia and
Key 5G pacesetter insights
50 percent of 5G Pacesetter category CSPs increased ARPU by one percent or more year-on-year compared to a quarter of all other CSPs
75 percent of the 5G Pacesetter monetize 5G based on tiers of speed, quality of service, fixed-mobile convergence (FMC) or bundled content
5G Pacesetter category CSPs have an average 5G population coverage of 75 percent, download speeds of 270 Mbps, and average 5G availability of 14 percent or above
On average, 70 percent of pacesetter's subscribers consider them to be a 5G market leader
Almost 50 percent of 5G Pacesetter category CSPs have already launched 5G fixed wireless access
5G Pacesetter category CSPs are the most proactive in implementing 5G standalone and multi-access edge computing (MEC) capabilities
Based on market-leading strategic insights, the report suggests different paths which CSPs can take to emerge as, or improve their position as, 5G pacesetters:
Build extensive coverage and communicate milestones
Improve marketing of 5G to gain perception leadership
Extend coverage indoors and improve speed
Explore 5G convergent offerings
Provide home broadband on 5G
Innovate with tariff plans by upselling to higher value 5G tiers
Offer new immersive services and experiences for consumers
Nurture ecosystem partnerships and programs for the smartphone and beyond
Erik Ekudden, CTO,
NOTES TO EDITORS:
FOLLOW US:
Subscribe to
Subscribe to
https://www.twitter.com/ericsson
https://www.facebook.com/ericsson
https://www.linkedin.com/company/ericsson
MORE INFO, PLEASE CONTACT:
Ignes Messyta
Head of Communications Ericsson Indonesia
+628119149258
Email: ignes.messyta@ericsson.com
ABOUT
(C) 2021 Electronic News Publishing, source