A new MIT Technology Review Insights report - 5G and the enterprise opportunity - explores communications service providers (CSPs) strategies to build new service capabilities and transform their technology environments in order to capture new revenues in the enterprise market.
In the report, commissioned by
The key findings of the report are:
In the enterprise market, CSPs are transforming from connectivity provider to enterprise service creators. IoT, software-defined wide area networks (SD-WAN), cloud, automation, and multi-access edge computing (MEC) are playing critical roles in customer value chains. In the future, the majority of enterprise services will become 'off-the-shelf' rather than customized.
Collaboration and co-creation with ecosystem partners have become table stakes for CSPs in delivering enterprise services, and they are building strategic alliances with systems integrators, cloud service providers, network technology players, and many more.
5G creates a new strategic imperative for cloud. Open architectures and cloud first strategies are prioritized. Leading 5G operators report having more than half of network and IT workloads in the cloud.
Enterprise service complexity is a leading driver for automation and AI. CSPs view automation, real-time data, and AI as essential tools for managing this complexity, now and in the future, to remove manual processes and develop increasingly predictive capabilities.
This report showcases real initiatives, strategies, and case studies of how operators are delivering 5G and innovative enterprise solutions, working with a broad ecosystem of partners, and leveraging OSS, BSS, cloud technology, and AI.
Download full report
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