Worldpay from FIS, the merchant solutions business of global financial technology leader FIS is expanding its relationship with music and entertainment retailer HMV to support the iconic British entertainment retailer with its European expansion through an enhanced omni-channel strategy. Worldpay Omnichannel will give HMV greater flexibility and choice when it comes to improving their omni-channel strategy, across 34 geographic markets. Developed in partnership with FreedomPay, the solution brings together Worldpay?s leading Global eCommerce capabilities with FreedomPay?s commerce platform.

Through a single integration, Worldpay Omnichannel allows merchants to operate across borders and Point of Sale (POS) providers, supporting both major and local card schemes, alongside local payment methods. The solution covers many of consumer?s preferred payment methods and enables merchants to deliver a more consistent omnichannel experience across the retail landscape. The solution will allow for synchronization and tokenization across multiple channels, enabling merchants to operate more efficiently, as well as innovate to better meet shoppers?

expectations and changing payment habits. The solution also enables access to multiple POS providers allowing merchants to maintain their preferred relationships with partner ecosystems, while supporting simpler and faster implementation through a single integration. Worldpay Omnichannel is now live in HMV?s Dublin and Antwerp stores and will be rolled out across Europe in the coming months.

This new solution comes at the right time for HMV, with new research demonstrating why merchants need to prioritize their omni-channel strategy as shopping habits continue to converge across channels. The Next Level Retail Report, a joint research project between Worldpay and FreedomPay, found that over the past 12 months: 50% of consumers have used more than three shopping channels to purchase something, rising to 60% of millennials. Use of marketplaces (77%) is now on par with physical shopping (78%).

69% of consumers want to shop in checkout-free stores, including 59% of those aged 59+.