Dec 6 (Reuters) - Genesys said on Monday it had raised $580
million in a funding round led by Salesforce Ventures, valuing
it at $21 billion, as the enterprise software maker seeks to
expand its offerings and amid reports the company was planning
to go public.
Genesys, which counts payments giant PayPal and
Microsoft as its clients, offers a wide range of call
center services through products driven by cloud technology.
Other investors in the round included private equity firm
ServiceNow Ventures, Zoom Video Communications, funds and
accounts managed by BlackRock and D1 Capital Partners.
Bloomberg News reported in October https://www.bloomberg.com/news/articles/2021-10-08/genesys-owners-are-said-to-weigh-ipo-at-up-to-20-billion-value
the firm's private equity backers were looking to take it
public next year at a valuation of about $20 billion.
Genesys, which provides services in partnership with
industry bigwigs including Accenture, Amazon Web
Services, IBM and Verizon, said its cloud and
subscription bookings more than doubled year-over-year from
February till July 2021.
Genesys, which said its products are being used by 17 of
the top 20 Fortune 500 companies has been looking to grow market
share through acquisitions. Earlier this year, it bought
AI-based chat software Bold360 to boost personalization of its
customer engagement platform.
Genesys was acquired by private equity firm Permira Holdings
from Alcatel-Lucent in a deal https://www.reuters.com/article/alcatel-idINL5E7LJ1CT20111019
in 2012, valuing the company at about $1.5 billion.
(Reporting by Manya Saini in Bengaluru; editing by Uttaresh.V
and Vinay Dwivedi)