OpenBots has announced a partnership with Hexaware. As part of its automation suite of solutions, Hexaware has automated the insurance claim status process, improving the current processing times manyfold. Claims status is an inquiry and response communication between a Payer and Policy Holder.

A Policy Holder can send a request to a Payer to know the status of their claim, which then gets forwarded to a centralized portal system that confirms multiple Payers' status requests. Digital workers access this centralized portal, process the status request, and provide status responses to the Policy Holder - decreasing the average handling time from 15 minutes to one minute.