Ibex Unveils New FinTech CX Solution Suite at?2021 Money20/20 USA
October 25, 2021 at 08:00 am EDT
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ibex announced the availability of a new solution suite aimed at creating superior customer engagement for FinTech organizations and their consumers. Coupled with recent advancements made across the ibex Wave X technology platform, these solutions help deliver superior omni-channel customer engagement for the company?s clients. ibex is showcasing the new offering this week at Money20/20 USA. The ibex FinTech solution suite facilitates enhanced customer communications across multiple channels including voice, chat, email, text and social media to facilitate engagement with customers on a more personal level using the customer?s preferred communications platform. In addition, the ibex solutions help FinTech companies increase productivity, reduce costs, meet compliance requirements and protect their brand reputation. Key capabilities found in the ibex solution suite include: Live CX Engagement and Support - Trained on powerful simulation tools and equipped with A.I. augmented workstations, ibex?s award-winning CX professionals are trained and ready to deliver a faster path to proficiency and elevate the overall customer experience. Fraud Prevention and Compliance - Comprehensive fraud prevention, detection, and compliance management system designed to ease and expedite fraud investigation workflows by identifying and highlighting PII-related infractions and potential non-compliance events. Business Intelligence - ibex?s powerful BI engine provides critical end-to-end customer journey analytics and data, key performance indicators, and real-time customer analysis to help provide enhanced customer engagement and world-class customer experiences. Social Reputation Management - A unified, comprehensive view of social performance and customer feedback across nearly 100 channels. Reduce response and resolution time by managing all communications streams while identifying common customer insights and critical customer sentiment information. Customer Feedback and Analytics - Understand business strengths and customer concerns through end-to-end survey delivery, management and action. Through the use of customized and branded surveys at any customer touchpoint, ibex performs real-time analytics to help you resolve customer issues and build lifetime brand advocates.
IBEX Limited is a provider in global business process outsourcing and end-to-end customer engagement technology solutions that helps drive customer experiences (CX) for brands. The services it provides for clients are digital and traditional omni-channel capabilities. The Company has designed a differentiated suite of digital and operational solutions meant to manage interactions throughout the phases of the customer lifecycle, across multiple channels, customized to a client's specific needs. Its services cover three areas: Digital & Omni-Channel Customer Experience (ibex Connect), Digital Marketing and E-Commerce (ibex Digital), and Digital CX surveys and analytics (ibex CX). The ibex Connect business unit delivers differentiated customer service, technical support, revenue generation and other value-added outsourced back-office services to its clients. The ibex Digital offers digital marketing, e-commerce technology and platform solutions for brands.