IDEXX Laboratories, Inc. announced the launch of Vello, a software solution that seamlessly connects veterinary practices and clients through modern, digital tools. As the only pet owner engagement solution purpose-built for IDEXX practice management software, Vello enables veterinary practices using ezyVet®?, Neo®?, and Cornerstone®? software to communicate efficiently with pet owners in a single, easy-to-use system.

With software-supported engagement across the life stages of a pet, pet owners become informed partners in care--supporting better health outcomes. IDEXX's Vello solution will be available as a new subscription service for ezyVet, Neo, and Cornerstone software in the U.S. in March 2024 and Canada in second quarter. Veterinary professionals frequently cite client communication as one of the top challenges in achieving a more efficient practice, 1 and 85% of practices indicate that poor integrations are a contributing factor to inefficiencies.2 Existing communication workflows are cumbersome, requiring frequent switching between phone calls, emails, and messaging solutions.

Now, Vello software allows practices to engage with pet owners pre- and post-visit through an intuitive solution purpose-built for their practice management software. The Vello solution includes a robust multi-year roadmap, with the following key features available at launch: Automated appointment reminders and confirmations that reduce no-shows and save valuable time for teams. Health service reminders that inform pet owners of upcoming or past-due services, such as vaccinations or annual wellness visits. Online scheduling that enables pet owners to conveniently request appointments directly from health service reminders or through the Vello software.

Pet owner mobile experience that eliminates the need for an application download, providing full digital access to pet health records, appointment information, prescription history, test results, and more, all from a mobile web browser. Two-way texting that enables immediate connection with pet owners, automatically updating the patient record and communication log without character count limitations or extra fees. Pre-appointment instructions that drive both visit and diagnostic compliance, including fecal or urine sample reminders, drop-off and pickup times, and recommended blood work.