International Money Express : Q1 2024 Earnings Deck

First Quarter 2024

Earnings Presentation

May 8, 2024

Safe Harbor Statement / Non-GAAP Financial Measures

This press release contains certain "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, as amended, which reflect our current views concerning certain events that are not historical facts but could have an effect on our future performance, including but without limitation, statements regarding our plans, objectives, financial performance, business strategies, projected results of operations, and expectations for the Company. These statements may include and be identified by words or phrases such as, without limitation, "would," "will," "should," "expects," "believes," "anticipates," "continues," "could," "may," "might," "plans," "possible," "potential," "predicts," "projects," "forecasts," "intends," "assumes," "estimates," "approximately," "shall," "our planning assumptions," "future outlook," "currently," "target," "guidance," and similar expressions (including the negative and plural forms of such words and phrases). These forward-looking statements are based largely on information currently available to our management and our current expectations, assumptions, plans, estimates, judgments, projections about our business and our industry, and macroeconomic conditions, and are subject to various risks, uncertainties, estimates, contingencies, and other factors, many of which are outside our control, that could cause actual results to differ from those expressed or implied by such forward-looking statements and could materially adversely affect our business, financial condition, results of operations, cash flows, and liquidity. Such factors include, among others, changes in applicable laws or regulations; factors relating to our business, operations and financial performance, including: loss of, or reduction in business with, key sending agents; our ability to effectively compete in the markets in which we operate; economic factors such as inflation, the level of economic activity, recession risks and labor market conditions, as well as rising interest rates; international political factors, political instability, tariffs, border taxes or restrictions on remittances or transfers from the outbound countries in which we operate or plan to operate; volatility in foreign exchange rates that could affect the volume of consumer remittance activity and/or affect our foreign exchange related gains and losses; public health conditions, responses thereto and the economic and market effects thereof; consumer confidence in our brands and in consumer money transfers generally; expansion into new geographic markets or product markets; our ability to successfully execute, manage, integrate and obtain the anticipated financial benefits of key acquisitions and mergers; the ability of our risk management and compliance policies, procedures and systems to mitigate risk related to transaction monitoring; consumer fraud and other risks relating to the authenticity of customers' orders or the improper or illegal use of our services by consumers or sending agents; cybersecurity-attacks or disruptions to our information technology, computer network systems, data centers and mobile devices apps; new technology or competitors that disrupt the current money transfer and payment ecosystem, including the introduction of new digital platforms; our success in developing and introducing new products, services and infrastructure; our ability to maintain favorable banking and paying agent relationships necessary to conduct our business; bank failures, sustained financial illiquidity, or illiquidity at the clearing, cash management or custodial financial institutions with which we do business; changes to banking industry regulation and practice; credit risks from our agents and the financial institutions with which we do business; our ability to recruit and retain key personnel; our ability to maintain compliance with applicable laws and regulatory requirements, including those intended to prevent use of our money remittance services for criminal activity, those related to data and cyber-security protection, and those related to new business initiatives; enforcement actions and private litigation under regulations applicable to the money remittance services; changes in immigration laws and their enforcement; changes in tax laws in the countries in which we operate; our ability to protect intellectual property rights; our ability to satisfy our debt obligations and remain in compliance with our credit facility requirements; our use of third-party vendors and service providers; weakness in U.S. or international economic conditions; and other economic, business, and/or competitive factors, risks and uncertainties, including those described in the "Risk Factors" and other sections of periodic reports that we file with the Securities and Exchange Commission. Accordingly, we caution investors and all others not to place undue reliance on any forward-looking statements. Any forward-looking statement speaks only as of the date such statement is made and we undertake no obligation to update any of the forward-looking statements.

This presentation includes certain non-GAAP financial measures, including Adjusted Net Income, Adjusted EBITDA, Adjusted EBITDA Margin, Adjusted Earnings per Share (Basic and Diluted) and Net Free Cash Generated. These non-GAAP financial measures should be considered only as supplemental to, and not as superior to, financial measures prepared in accordance with U.S. GAAP. Please refer to the Appendix of this presentation for a reconciliation of Net Income, our closest GAAP measure, to Adjusted Net Income, Adjusted EBITDA, and Net Free Cash Generated; Earnings per Share to Adjusted Earnings per Share, and Net Income Margin to Adjusted EBITDA Margin. Adjusted Net Income is defined as Net Income adjusted to add back certain charges and expenses, such as non-cash amortization of certain intangibles resulting from business acquisition transactions, non-cash compensation costs and other items set forth in the reconciliation table to the Appendix, as these charges and expenses are not considered a part of our core business operations and are not an indicator of ongoing, future Company performance. Adjusted Earnings per Share-Basic and Diluted is calculated by dividing Adjusted Net Income by GAAP weighted-average common shares outstanding (basic and diluted). Adjusted EBITDA is defined as Net Income before depreciation and amortization, interest expense, income taxes, and also adjusted to add back certain charges and expenses, such as non-cash compensation costs and other items set forth in the reconciliation table to the Appendix, as these charges and expenses are not considered a part of our business operations and are not an indicator of ongoing, future Company performance. Adjusted EBITDA Margin is calculated by dividing Adjusted EBITDA by Revenues. Net Free Cash Generated is defined as Net Income before provision for credit losses and depreciation and amortization adjusted to add back certain non-cash charges and expenses, such as non-cash compensation costs, and reduced by cash used in investing activities and servicing of our debt obligations.

A quantitative reconciliation of projected Adjusted EBITDA and Adjusted Diluted EPS to the most comparable GAAP measure is not available without unreasonable efforts because of the inherent difficulty in forecasting and quantifying the amounts necessary under GAAP guidance for operating or other adjusted items including, without limitation, costs and expenses related to acquisitions and other transactions, share-based compensation, tax effects of certain adjustments and losses related to legal contingencies or disposal of assets. For the same reasons, we are unable to address the probable significance of the unavailable information.

2

Connecting families across borders effortlessly, ensuring financial services are accessible to those who need them most

Serving over 4 million clients every month

3

Blueprint for success

Omnichannel	Agent Base
Strategy
 Highly productive and	 High-volume agent base
efficient retail base	that leverages Intermex
combined with	technology and service for
accelerating profitable	their customers
digital growth

Strategic

Ecosystem

• 180k+ sending/paying agents
• Diverse pay partner coverage
• Best-in-classbank options
• Value-addeddigital partnerships

Customer

Service

 Unmatched customer 4

service (calls answered in less than 2 seconds)

4

Expanding beyond our core LAC markets

 Recent alliances to open up $250B

market opportunity	$250B
 I-Transfer acquisition currently
active in $81B market, with an
additional $62B market opportunity
in other € countries	$213B
 Establishes adjacency to non €

markets representing additional $70B opportunity

$20B

• Intermex has ~20% market share in the top 5 LAC markets

$96B

TOP 5 LAC	Other LAC	European	Other
Markets	Markets	Markets	Markets

LAC market sizes are 2022 estimates from the World Bank adjusted to measure inbound remittances from the US. Europe market size is 2021 Statista estimate for Outbound remittances for both Euro and non-Euro countries. Other markets are
World Bank 2022 estimates for Inbound remittances (includes India, Philippines, Pakistan, Egypt, Vietnam, Thailand, Jamaica, Turkey, Poland, Romania.) All non-USD amounts are converted in USD.	5
Top five LAC markets are Mexico, Guatemala, Dominican Republic, El Salvador, Honduras.

Key financial &

operational

measures

6

Intermex first quarter 2024 financial highlights

Q1 2024 FY 2023

Revenue	$150.4M	+3.5% YoY
Net Income	$12.1M	+2.9% YoY
Diluted EPS	$0.35	+12.9% YoY
Adjusted EBITDA (1)	$25.4M	+5.5% YoY
Adjusted Net Income (1)	$14.7M	+3.5% YoY
Adjusted Diluted EPS (1)	$0.43	+13.2% YoY
(1) Non-GAAP measure. See Appendix for reconciliations to the most directly comparable GAAP measures.		7

Key operational metrics

Active and Unique Customers

Money Transfer Transactions

Volume Sent

Average Principal sent (1)

Digital Send / Receive as a % of Transactions

Q1 2024

Revenue Digital

(1) i-Transfer acquisition average principle is $277 (value in Euros converted to USD.) Acquisition closed in 2Q23

Q1 2024

FY 2023

4.2M +3.0% YoY

13.5M	+4.8% YoY
$5.5B	+2.6% YoY
$406	-2.1% YoY
34%	+13.0% YoY

+59.1% YoY

8

Growth drivers

9

Retail	Digital	Market Expansion	Operational Excellence
Efficient, high-margin	Disciplined,	Continued growth in	Track record of
revenue growth	profitable growth	LAC, expansions into	efficiency... steady
		new markets	profitable growth in all
			environments
			10