Maximus, Inc. announced that the Wisconsin Department of Children and Families has selected the company to provide Project Management Services over the design, development, and implementation of a modernized, automated child support system. The contract is part of a major initiative for the state to replace a legacy system using modern technology and transform child support service delivery. In late 2020, Maximus started working with the state of Wisconsin on the planning, business process reengineering, and strategy design for this modernization project.

The company is now providing project management services for the implementation phase, which includes replacing the legacy mainframe system with a cloud-based, modern system while reimagining the entire child support program to better serve Wisconsin families. Maximus is establishing project governance plans and procedures, maintaining an integrated project schedule, providing standardized project status reports, facilitating deliverable reviews, and managing project risks and scope. Once the new automated system is in place, Wisconsin state, local, and tribal employees and case managers will no longer need to rely on manual workarounds and will be able to focus on service delivery.

The new system will also provide additional self-service options for families and employers who engage with the state's child support program. Government agencies across the nation rely on Maximus' program modernization consulting expertise as they replace outdated information systems and modernize their programs. The company's consultants bring insights from evaluating public policy and social programs, along with real-world operational experience managing caseloads. They help agencies ensure compliance with state and federal requirements, test and implement new programs and policy ideas, and optimize service delivery and business operations.