MOBILE DOCTORS GROUP PLC 
By Date: Thursday, March 1st, 2012
In this issue of our newsletter we will look at what the Quindell Group is, why Mobile Doctors joined the group and what the benefits are to our customers and business partners.
The Quindell Group of companies is the brainchild of Rob Terry. Rob has an august past: he set up the Innovation Group in 1997 and, servicing the insurance industry with innovative and high tech solutions to business problems, grew that organisation into a highly successful business with a market capitalisation of £1.3 Billion.
Rob left The Innovation Group in 2003 but has now returned to the industry with renewed vigour and a vision for the new decade: to develop an enterprise consisting of a grouping of companies that are innovative, successful and well managed in their own right and combining them to deliver added value brand extension solutions. To date these solutions have been deployed primarily with major brands in telecoms and utilities sales environments but now the focus is on tackling industry specific issues in the changing insurance, legal services and finance sectors.
When we were approached by the Quindell Group we at Mobile Doctors immediately saw the benefits that would accrue to our customers and business partners. Being in the group allows us to significantly broaden our scope: rather than just being able to offer a high quality but narrow medical reporting service we can return even more value to solicitors, business referrers and business partners by helping them provide more value to their customers; in effect helping them build their brand with consumers by extending their offerings, extending their brands and gaining significant value in the process.
Since Mobile Doctors joined the group Silverbeck Rymer Solicitors and AI have engaged with Quindell expanding and strengthening the group. However; at the risk of sounding like an X Factor contestant, this is just the beginning of a journey; Rob's vision is to grow the group both organically and by acquisition so that the value for our customers is further increased. All of the companies within the group will continue to operate as standalone businesses which enables Mobile Doctors to remain totally committed to all of our customers and totally committed to providing each solicitor firm we work with, each claims management company, each broker, each doctor the best possible service and return the best value in the market whilst developing propositions to provide combined business offerings that will lower the cost of claims for the insurance industry.
I could not finish without giving you my view on the ongoing debate surrounding the seemingly uncontrollable surge in whiplash claims, which has been the main topic of conversation in the industry over the last few weeks with David Cameron's summit gaining headlines across the media.
The various reports and opinions make it clear that nothing new came out of the meeting except a commitment from the insurers to pass on any savings in costs through lower premiums.
As I see it, the main focus on whiplash creates a problem for the government as there is no department into which this obviously falls and the government are notoriously bad at handling such issues. I am sure there will be some follow-up from Justine Greening, the Transport Secretary, but I suspect all the summit achieved was to add a little more impetus to the government agenda.
As the debate rages on, and illustrating my point, this month also saw doctors and the medical reporting industry attend a meeting with the All Party Parliamentary Group on Insurance and Financial Services to put our views across to MPs and Peers concerning the whiplash issue.
It is absolutely clear a lot of work still needs to be done to explain exactly what MROs and doctors provide and I expect we will continue to come under fire as the whiplash debate continues to be used as part of the overall debate surrounding costs, referral fees and the rising cost of insurance premiums.
Whatever our opinions as to who is to blame and what is to blame, be under no illusion that we are all having to adjust our business models and examine how we run personal injury cases.
Ultimately, the injured party remains central to what we all do - that is, and always will be, core to our future business strategy. At Mobile Doctors the service offering which we have pioneered over the last few years is now being embraced by the insurers, legal and our broker partners. The efficiency and speed, alongside cutting edge technology, ensures our clients are delivered a product reflecting the desire of the government to see whiplash and associated disorders measured and treated correctly. We have always maintained that not every claim is a whiplash, and our clinical governance - and how we diagnose and treat an injured person - are now being examined by the industry as a benchmark for the future.
I am proud that the years of hard work put into ensuring Mobile Doctors produced a product and reports that were clinically driven is now leading the way in how agencies like ours have to operate in the future.
As always please feel free to contact me if you have any questions.
Matthew Game, Chief Executive Officer
In August of last year, Arthur Branney joined Mobile Doctors as Operations Director, and already has undertaken a complete review of our systems with the sole objective of improving our operational processes for the benefit of all our customers. To date Arthur has implemented changes and achieved the following:
• Reduced the error rate to 1% on instruction data processing meaning that there has been a significant improvement in the overall quality of medical report delivery
• Investigated and analysed chase processes this means the progress of your clients' case is reviewed at each vital stage in order to prevent delays
• Introduced Knowledge based software managed by our dedicated Subject Matter Experts gives an entirely new approach to our first-class quality control governance
These are just some of the changes Arthur has implemented to keep improving the service we provide for our customers and there is much more on its way, which I will be letting you know about later in the year.
As always we plan to be seen at the personal industry events that matter and we very much look forward to catching up with you at some of these "must do" events too. If you haven't already, make sure that date(s) is firmly in your diary!
Post's popular Motor Claims event provided a good opportunity for Mobile Doctors to meet with business associates during the breakout periods. Not surprisingly the future of the motor claims legislation and the referral fees debate continued and will we're sure be ongoing for sometime. It was interesting to listen to how the industry is changing with advancements in new vehicle technology too. All in all, an informative conference which we were glad to attend.
We are looking forward to seeing you all at our stand at this two day event which will include a number of speakers and panel discussions including our own Rob Terry of the Quindell Portfolio Group on day 1, followed by breakout sessions on day 2. Get your kit on and get in the swing of the football theme!
Hope to see you on the Ryder Cup 2010 course a leisurely but competitive pace ahead of the main conference.
We are Buffet lunch sponsor at this year's Conference which will have a topical parliamentary angle with speakers including Lord Justice Jackson and Jonathan Djanogly MP, Parliamentary Under-Secretary of State for Justice.
We will be attending this conference as delegates to find out more about the developments on the legal landscape. We hope to see you there; the programme looks like a good one.
In order to assist our Experts in keeping abreast of evolving legislation Mobile Doctors works in partnership with Bond Solon, the UK's leading Expert Witness Training Company, offering our medical experts comprehensive training to ensure they adhere to and demonstrate their obligations as Experts. This conference, the first of two regional conferences, is an extremely important event for medical professionals as it brings them up to date with legal and cultural changes in the market and helps them improve the medical evidence they provide for our customers.
New Representative for the Midlands
We are delighted to announce that Faye Catley has joined us as Business Development Executive for the Midlands. Faye brings to Mobile Doctors, many years experience as Business Development Manager with a couple of large Personal Injury law firms and a wealth of market knowledge. We wish Faye every success as we welcome her on board.
