Providing excellent care for children, adolescents and their families requires a deep understanding of individual circumstances, needs, and expectations. The lack of three things – emotional support, listening, and time spent with patients – appears to offer a direct path to disappointing patients and families. In fact,
“Healthcare often feels like a series of transactions,” said Gregory Makoul, Ph.D., MS, Chief Transformation Officer,
First released to attendees of the NRC Health Pediatric Collaborative, co-hosted by Phoenix Children’s
- Nearly 55 percent of parents feel that pediatric hospitals should provide better quality care than any other kind of hospital
- Both inpatient and outpatient behavioral health volumes have increased markedly since 2020
- Post-discharge alerts are on the rise - the percentage of children and adolescents needing follow-up after discharge has increased markedly over the last four years, particularly in emergency and outpatient settings
- Utilizing hospital websites as first steps to finding appropriate care is up - consumers are using these websites just as they shop for other services: first searching, then reading reviews, and finally diving deeper so they know what to expect
- Retail clinics continue to appeal to parents - If forced to wait more than an hour for care, parents are 10 times more likely to provide negative NPS evaluations
The report also includes a selection of the most insightful trends healthcare leaders need to bear in mind as they work to strengthen their organizations and build healthier communities.
For additional insights and a look at trends to guide work in 2023, access the NRC Health 2023 Pediatric Experience Perspective here.
1NRC Health’s Market Insights special study of quality, 2022
About
For more than 40 years,
For more information visit www.nrchealth.com
Media Contact:
lcahill@tippingpointcomm.com
Source:
2023 GlobeNewswire, Inc., source