National Research Corporation announced that on November 3, 2020, the company's Board of Directors appointed Michael D. Hays to serve as President of the company, effective October 2, 2020, to fill the vacancy created by the resignation of Steven Jackson. Mr. Hays has served as Chief Executive Officer and director of the company since he founded the company in 1981. He also served as President of the company from 1981 to 2004 and from July 2008 to July 2011. Prior to founding the company, Mr. Hayes served for seven years as a Vice President and a director of SRI Research Center Inc. (n/k/a the Gallup Organization).