Norfolk Southern Corporation has created a combined Transportation and Network Operations organization led by Paul B. Duncan. Duncan has been promoted to Senior Vice President Transportation and Network Operations and will lead the team responsible for designing network operations, executing network plans, and coordinating the movement of trains across the company's rail network. Duncan previously led Network Planning & Optimization (NPO) and the Network Operations Center.

The two teams are responsible for developing and implementing Norfolk Southern's operating plan. The addition of the Transportation Department, under the leadership of Vice President Transportation Floyd Hudson, will bring together and strengthen all the Operations groups responsible for service improvement and quality.