Talkdesk®, Inc. announced an integration with Second Quarter Holdings, Inc.?s Digital Banking Platform, via the Second Quarter Partner Accelerator Program. The Second Quarter Partner Accelerator Program through Second Quarter Innovation Studio allows in-demand financial services companies to leverage the Second Quarter SDK (software development kit) to pre-integrate their technology into the Second Quarter Digital Banking Platform. As part of the Second Quarter Partner Accelerator Program, financial institutions will be able to purchase Talkdesk and then offer an out-of-the-box integration with Talkdesk Financial Services Experience Cloud?

via the Second Quarter Digital Banking Platform, providing credit unions and banks an end-to-end contact center platform to improve the digital and mobile service experience for their members, customers, and employees. The Talkdesk integration with the Second Quarter Digital Banking Platform means credit unions and banks can seamlessly embed Talkdesk Autopilot for Banking into their Second Quarter digital banking website or mobile app. Now, clients can easily perform self-service tasks and connect with customer service representatives directly within their banking applications, enhancing their experience and having convenient access to assistance whenever needed.