Envera Systems Keeps Neighborhoods Safer with RingCentral Cloud Communications Solutions
July 29, 2021 at 07:00 am EDT
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Envera Systems is using RingCentral, Inc. to power its business communications and help keep neighborhoods safer across the US. As a provider of 24/7, web-based security solutions to residential communities, Envera was seeking a modern, reliable cloud solution. RingCentral has been powering their communications and contact center for five years, and now Envera is upgrading its RingCentral MVP™ solution which includes RingCentral Video®, for a richer customer and employee communications experience. For the majority of residential communities, having an around-the-clock security guard is not feasible. With its patented Virtual Gate Guard, Envera pairs onsite technologies, including innovative access-control panels and surveillance cameras, with licensed security guards who remotely monitor the devices in real-time to help communities protect their property and loved ones effectively. With the security of their customers largely dependent on reliable communications, they made the move to the cloud with RingCentral. By moving to RingCentral’s platform, Envera has realized greater efficiency and customer engagement among its staff and community residents using RingCentral MVP, in tandem with RingCentral Contact Center™. In addition, the substantially increased reliability compared to previous legacy solutions means Envera has been able to provide a more reliable and higher quality of service for their clients.
RingCentral, Inc. is a provider of artificial intelligence (AI)-driven cloud business communications, contact center, video, and hybrid event solutions. The Companyâs cloud-based business communications, collaboration, and customer engagement solutions function across multiple locations and devices, including smartphones, tablets, personal computers (PCs) and desk phones. The Company offers a fully integrated business communications platform, which includes cloud private branch exchanges (PBX), cloud contact center, video meetings and webinars, and events. Its product portfolio includes RingCentral MVP, Contact Center as a Service (CCaaS), RingCentral Video, RingCentral Events, and RingSense. RingCentral MVP is a unified Communications as a Service (UCaaS) platform, which includes team messaging, video meetings, and a cloud phone system. RingCentral Video is a video meeting solution with team messaging that enables smart video meetings, rooms solutions, and webinars.