Salesforce introduced the next generation of MuleSoft, a unified solution for automation, integration, and APIs to easily automate any workflow so any technical or non-technical team can adapt to constant change and business complexity. The solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA (robotic process automation) and to quickly connect data from any system, such as Slack, Stripe, and Workday, with MuleSoft Composer. The new capabilities are fully integrated into Salesforce Flow1, a complete suite of automation technologies across the Customer 360 to help save time, increase productivity, and deliver better experiences.

Business teams like sales can close deals more efficiently and service agents can quickly sync customer records to improve customer service interactions. Modern, easy automation and integration bring the future of work to every team With macroeconomic uncertainty across markets, hiring, prices, and more, businesses are focused on efficient growth, cost savings, and productivity. More than 90% have seen a rise in demand for time-saving automation from business teams over the past two years, according to new font-size: 10pt;Salesforce research.

However, the all-digital, work-from-anywhere world has increased the number of systems and amount of data companies must manage and connect, creating integration roadblocks to automation progress. And when new systems are needed or business requirements change, 96% of companies find it difficult to modify existing automations. MuleSoft Automation addresses those concerns with capabilities that allow customers to: Deliver intelligent automation anywhere: MuleSoft RPA enables any team to replace repetitive and manual tasks with bots that can intelligently process data from any system, document, photo, or legacy user interface.

These bots can also be securely shared and reused across teams. Drive faster innovation with clicks, not code: Purpose-built for business teams, both MuleSoft Composer and MuleSoft RPA seamlessly connect applications with pre-built enterprise connectors and bots. Automate and integrate anything: MuleSoft RPA and MuleSoft Composer work seamlessly with Anypoint Platform, MuleSoft's integration and API management platform. Automations can benefit from hundreds of connectors to important systems and even directly invoke APIs created by technical teams. Achieve end-to-end automation at scale: Teams can use MuleSoft RPA to automate workflows across multiple systems and apps by integrating RPA bots seamlessly with Salesforce Customer 360, Anypoint Platform, and MuleSoft Composer.

Maintain security and governance: With Anypoint Platform, IT teams can govern, monitor, and secure any automation and integration built with APIs or bots. Salesforce customers drive value for their employees, customers, and business with automation Salesforce customers are running font-size: 10pt;4.8 billion MuleSoft transactions daily and font-size: 10pt;decreasing operational costs by 74%, while saving over font-size: 10pt;100 billion hours of work every month with Salesforce Flow. Across industries, customers are using Customer 360 with MuleSoft to automate workflows at scale and enable business growth: ADT is dedicated to creating personalized customer service.

AT&T is using Salesforce to deliver new types of connected experiences and improved customer service for its millions of customers. Bayer Crop Science is using Salesforce to become more customer-centric, helping farmers and communities sustainably feed the planet with innovative agricultural solutions. Western Union, a global leader in cross-border, cross-currency money movement and payments, is using Salesforce Customer 360 to transform the customer journey with a digital banking platform.

Additional Information: Tune into MuleSoft CONNECT to learn how Salesforce Customer 360 with MuleSoft, Slack, and Tableau is helping customers transform. Learn about MuleSoft Automation: MuleSoft RPA, MuleSoft Composer, and Anypoint Platform. Learn more about Salesforce's complete suite of automation technologies, Salesforce Flow.

Read the latest Salesforce research on automation trends. Pricing and Availability: MuleSoft RPA is expected to be generally available in early August 2022. MuleSoft Composer is generally available.