Salesforce com : Introducing Collaboration and Chat Embedded into Salesforce with the Salesforce Anywhere App

• Salesforce Anywhere is a new app to enable more effective collaboration embedded within Salesforce
• The app brings chat, alerts, comments and video directly into the CRM, rather than spread out and lost across text messages and email threads
• Beta signup is available today, and the app will be showcased in the TrailheaDX virtual keynote

When COVID-19 took hold around the world, every business had to fundamentally rethink and retool their operations. Now with our calendars full of virtual meetings, every business needs to enable employees to sell, service, market and collaborate from anywhere. We asked ourselves how we could make teams more productive as they settle into this new normal and suddenly distributed workforce.

We've taken learnings from our collaboration tool for documents, Quip - contextual, mobile, consumer-friendly and real-time - and used them to reimagine collaboration within Salesforce. There are all sorts of collaboration tools available, but they pull you away to other windows, and your conversations, ideas and insights can easily get lost. They don't enable you to collaborate in context, such as inside a record or on a field. That's why today we're introducing Salesforce Anywhere, embedding powerful collaboration capabilities directly within Salesforce. Like Salesforce Einstein, Anywhere is deeply integrated and infused across the Customer 360, enabling a level of collaboration never before available.

A new app for embedded collaboration where you work

The Salesforce Anywhere app helps every Salesforce user collaborate with teams, stay productive in their workflow, and keep up to date on their customers from anywhere with chat, alerts, comments and video embedded directly into the Salesforce experience. With Salesforce Anywhere, a sales rep can change a deal status in Salesforce, immediately notifying the rest of her account team, who can then respond in a click to offer her support on next steps. It is simple, fast and seamlessly a part of the team's workflow within their CRM, whether they're on desktop or mobile. Everyone stays up to date and keeps business processes inside their CRM.

Salesforce Anywhere helps you:

Stay up to speed from anywhere: Subscribe to real-time alerts based on the accounts, records and opportunities that matter to you, and see them across mobile and desktop. A sales rep no longer has to ping the entire account team with an update; they are notified the moment she updates the status of a deal.