In its decision dated
Context
SAP was working on a new system with external vendor to automate the issuance of the final payslip of former employees through its external vendor. Previously, its external vendor had been engaged for the automatic issuance of payslips to all employees of the company through its HR System, except for the employees who had already left the company. Its HR System was unable to automate this process initially, and therefore, this had been manually done by its
SAP had intended to use the programme to generate multiple individual payslips simultaneously and send them out to the appropriate former employee individually with one execution of the programme. However, due to miscommunication between SAP and its external vendors, the programme did not function in the way SAP expected. Instead of generating multiple payslips to multiple former employees, the programme generated multiple payslips and issued them to multiple former employees at the same time. When SAP executed the programme for the first (and only) time on
On
Decision
The PDPC found that SAP had failed to accurately provide adequate specifications as to how to develop the programme with external vendors. Further, it also found that SAP had not conducted pre-launch testing of the programme to ensure proper functioning of its programme.
However, that SAP took prompt action to lighten the impact of its action, and was cooperative during the investigations, the PDPC directed that SAP only had to pay a fine of
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