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SERVICENOW INC.

(NOW)
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Real-time Estimate Cboe BZX  -  12:32:31 2023-02-02 pm EST
492.45 USD   +3.93%
09:43aLeidos Recognized as ServiceNow Americas' 2023 Premier Partner of the Year
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01/31Insider Sell: Servicenow
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01/31Insider Sell: Servicenow
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ServiceNow Unveils the Now Platform Tokyo Release to Help Organizations Drive Business Transformation Amid Complex Macro Environment

09/21/2022 | 09:00am EST

ServiceNow announced the Now Platform Tokyo release, designed to help organizations navigate complex business challenges amid an uncertain macro environment. The ServiceNow Tokyo release is purpose-built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits. According to the 2022 IDC CEO Survey1, 95% of CEOs see the need to adopt a digital-first strategy and the majority of organizations are down the path of executing their plans.

The rationale for this focus is clear: Digital companies deliver twice the revenue growth of non-digital companies, according to Valoir Research2. The new digital-first, fully integrated workflow automation solutions in the Tokyo release increase the power of the Now Platform to create seamless experiences, continuously generate new value by accelerating innovation at scale, and allow people to do their best work. Accelerating value with purpose-built solutions.

With today's complex compliance and risk management landscape, customers have asked ServiceNow for solutions that make them more agile and resilient across their enterprise. ServiceNow is responding with new, purpose-built features in the Tokyo release that unlock more value from tech investments for CFOs, COOs, and sustainability teams—simplifying complex supply chains, automating asset management, and delivering auditable, investor-grade sustainability data. Enterprise Asset Management (EAM)automates the full lifecycle of physical business assets from planning to retirement for industries such as healthcare, financial services, retail, manufacturing, and public sector.

The solution helps reduce costs, mitigate risks, and improve strategic planning with visibility into the entire enterprise asset estate. Additionally, it optimizes inventory levels for the business and operates stockrooms efficiently to better leverage existing assets and maximize asset life. Supplier Lifecycle Management (SLM)empowers organizations to transform traditionally high-effort supplier engagements that live in email and spreadsheets into modern, digital experiences, enabling teams to reduce operating costs and refocus talent on building a more resilient, diverse, and high-quality supply base.

With SLM, suppliers leverage self-service experiences to get help, deflecting common inquiries into the respective teams. Environmental, Social, and Governance (ESG) Management has been enhanced to allow companies to establish and document ESG goals and KPIs, track performance, collect and validate audit-ready data, and create disclosures that align with major ESG reporting frameworks, in a single end-to-end solution. Key capabilities include carbon accounting to calculate greenhouse gas (GHG) emissions, and an innovative user experience that helps companies efficiently meet increasing requests for ESG data. ServiceNow is collaborating with DXC Technology, Emissionsbox, Fujitsu, KPMG, LTI, Mindtree, NTT DATA Corporation and RSM US LLP, to extend ESG Management's reach and capabilities into the market.

Manager Hub addresses managers' greatest pain points—like burnout and intensifying pressure to keep employees happy and engaged across dispersed teams. Available through Employee Center desktop and mobile, Manager Hub provides a single destination for managers to establish and review employee journeys and respond to requests while delivering personalized resources and training to help managers grow as leaders. Admin Center—part of ServiceNow Impact—allows system administrators to easily discover, install, and configure ServiceNow solutions through a self-service experience. The new Adoption Blueprint features a guided process that gives admins application recommendations based on instance maturity, increased visibility into application entitlements, and simpler application installation and configuration—all from within their in-instance application.

Issue Auto Resolution for Human Resources expands the capabilities of Issue Auto Resolution for ITSM to HR teams. The solution applies natural language understanding (NLU) to analyze requests and deliver self-service content that meets employees where they are through channels like Microsoft Teams, SMS, and email. It also identifies urgent HR cases and routes them directly to an employee care representative when a higher level of support is needed. Supercharging Intelligence and trust for operations and security:According to Gartner®, software infrastructure spending in segments containing PaaS, cloud management, and security is forecast to grow at a double-digit rate, reaching a combined spend of over $120 billion by 2026.3 At the same time, protecting data and mission-critical applications has become more complex amid an increasingly sophisticated threat landscape.

ServiceNow is raising the bar for data security and intelligence with new capabilities that strengthen security deployments across an entire organization. ServiceNow Vaultprotects business critical ServiceNow applications using a set of premium platform privacy and security controls. Using flexible key management and data clarification to drive data anonymization, Vault enables organizations to protect sensitive confidential data and increase regulatory compliance through native platform encryption.

Vault also enables organizations to strengthen their platform security posture by simplifying the management and protection of machine credentials, as well as validating the authenticity and integrity of code being deployed to the MID Server helping to ensure no malicious insertion. Finally, Vault facilitates organizations to export their ServiceNow system and application logs at scale and in near real time as a service.


ę S&P Capital IQ 2022
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Analyst Recommendations on SERVICENOW INC.
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Financials (USD)
Sales 2023 8 861 M - -
Net income 2023 466 M - -
Net cash 2023 4 828 M - -
P/E ratio 2023 203x
Yield 2023 -
Capitalization 96 183 M 96 183 M -
EV / Sales 2023 10,3x
EV / Sales 2024 8,13x
Nbr of Employees 20 433
Free-Float 99,3%
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Mean consensus BUY
Number of Analysts 38
Last Close Price 473,81 $
Average target price 522,05 $
Spread / Average Target 10,2%
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Managers and Directors
William R. McDermott Chairman & Chief Executive Officer
Chirantan C. J. Desai President & Chief Operating Officer
Gina M. Mastantuono Chief Financial Officer
Chris Bedi Chief Information Officer
Jeffrey Andrew Miller Lead Independent Director
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