Starbucks : FY21 Global Environmental and Social Impact Report

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STARBUCKS 2021

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GlobalEnvironmental & Social Impact Report

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Introduction

Twenty years ago, in our first Corporate Social Responsibility report, we shared, "Starbucks has the opportunity to lead by example. Our responsibility starts with being accountable to Starbucks stakeholders - our partners, customers, shareholders, suppliers, community members and others - communicating openly about our business practices and performance."

Starbucks has always been a different kind of company - one deep with purpose, where we work together to create a positive impact in the world. We pursue ambitious goals for our partners, our communities and our planet with intention, transparency and accountability.

As we report on the company's environmental and social impact in FY21, we are proud of the progress we have made and we remain rooted in the belief that we can lead through the lens of humanity, far beyond the pursuit of profit. This report outlines the goals we have set and highlights the impact we can have together - when we uplift our partners, when we connect with our customers and our communities, and when we remain accountable to each other.

Our company, like many, is also facing new realities in a changed world - the continued effects of COVID-19, heightened social and political unrest, efforts to unionize and stakeholders who seek new accountability from businesses. At times, we have fallen short of our ambitions. But we remain transparent about our missteps, while still rising to meet the opportunities ahead of us through our Mission and Values - and always with the aspiration to exceed the expectations of our partners and customers.

Together, with direct, open and transparent conversation and collaboration we will restore trust in each other, reimagine Starbucks and co-create our future.

A future where our people and our communities are never left behind, but always propelled forward. A future where our planet is cared for and we create value not only for our company, but for the collective success of all our stakeholders.

It is our role and our responsibility, together.

CONTENTS OF THIS REPORT

4 People

• 5 Opportunity

• 14 Inclusion

• 20 Community

• 24 Navigating a Global Pandemic

• 26 The Starbucks Foundation

• 29 FY22 Highlights

30 Planet

• 31 2030 Goals & Progress

• 34 Strategies for Change

• 41 FY22 Highlights

42 Governance

Supporting documents, scorecard and tables begin on page 48

People

At Starbucks, we put people at the center of our work. We have always believed that our success should be shared, and we remain committed to providing an elevated experience for our partners. We know that our success can be built upon to help our partners achieve their biggest dreams and to help our communities thrive. We are committed to being people positive- a bold effort to enhance the well-being of all who connect with Starbucks, through actions and programs rooted in opportunity, inclusion and community.

People

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We believe in creating meaningful opportunities for our partners and farmers - investing in their health, well-being and success.