On November 26, 2023, STARLUX Airlines Co., Ltd.'s flight JX002 to Los Angeles, USA, failed to confirm the eligibility of a passenger's documents at Taoyuan Airport, resulting in repatriation. This incident contravened the provisions of Section 1323 of the United States Code and Section 273 of the Immigration and Nationality Act, leading to a fine of USD 6,696. The payment for the fine will be made within the given timeframe mentioned in the fine notice.

In response to this incident, the company have collaborated with the regulatory authorities to conduct a thorough investigation, implement improvements, and enhance comprehensive operational procedures to prevent similar occurrences in the future. The company received a letter from U.S. Customs and Border Protection on December 15, 2023, notifying that, in accordance with regulations, payment is due in the month of December.