TTEC Holdings, Inc. announced that Charles Chuck Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion.

He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc.