White Pearl Technology Group AB has been awarded a two-year, SEK 3.36 million contract for full support and maintenance of a business-critical SAP platform underpinning mission-critical operations of a large, North India-based integrated power distribution utility. Altura provides comprehensive database and application-managed services for the client's expansive SAP for Utilities (ISU) production environment implemented across ninety-seven towns and suburban areas, facilitating over six million consumer billing transactions monthly. Altura prevail against two well-established global IT consultancies to win this strategic engagement by demonstrating unmatched expertise in managing support for SAP industry solutions for utilities driving billing, mobility, and customer service transformation programs locally - combined with highly compelling value propositioning.

Additionally, Altura's extensive experience successfully handling complex customisations supporting electricity, water and gas clients across critical billing and operational functions cemented confidence in Altura's capabilities serving as a dependable, long-term managed services partner upholding intricate utility landscapes. Working in close coordination with onsite teams, Altura is responsible for continuously optimising infrastructure, bolstering reliability standards and assisting the client in achieving key metrics around service quality, meter uptime, helpdesk issue resolution and usage insights delivery - fully enabling the customer's smart utility vision.