Yext, Inc. Launches Ai-Powered Doctor Finder Solution to Make Searching for Healthcare Providers Seamless Experience
September 08, 2021 at 07:00 am EDT
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Yext, Inc. announced the availability of "Find-a-Doc," an AI-powered search solution for healthcare organizations to improve the pre-appointment patient experience. Built on Answers, Yext's revolutionary search platform, Find-a-Doc enables patients to quickly and easily identify the right provider for their needs on a healthcare organization's website. When a patient searches for a specific doctor specialty, insurance type, and other criteria, Find-a-Doc will rely on advanced natural language processing (NLP) to actually understand the patient's query and return the doctors that match their criteria complete with headshots, contact information, and helpful prompts like "make an appointment" and "get directions." Unlike traditional doctor finder tools, Yext's solution does not limit a patient to the criteria they can input â€" rather, it allows for freedom and flexibility so patients can search for exactly what they need in natural language. Several healthcare organizations are already taking advantage of Yext's Find-a-Doc solution, including IHA, a Michigan-based multi-specialty medical group that experienced a 400% increase in online appointment conversions just a few months after launching with Yext.
Yext, Inc. is a provider of an answer platform. The Company is engaged in organizing businesses facts to deliver relevant, actionable answers to consumer questions throughout the digital ecosystem. Its platform lets businesses structure the facts about their brands in a database called the Knowledge Graph. Its platform is built to leverage the structured data stored in the Knowledge Graph to deliver a search experience on a business or organization's own Website, as well as across over 200 service and application providers, which it refers to as its Publisher Network, and includes Amazon Alexa, Apple Maps, Bing, Cortana, Facebook, Google, Google Assistant, Google Maps, Siri, and Yelp. The Company's platform offers various features, including Listings, Pages, and Search, along with its other features and capabilities. The Company also offers field user support, which includes one-on-one training, review of content based on brand guidelines, and other support services.