Zorlu Enerji Elektrik Üretim : Providing its consumers with an excellent experience, Zorlu Enerji receives two awards

Providing its consumers with an excellent experience, Zorlu Enerji receives two awards

Aiming to provide high service quality by prioritizing customer satisfaction, Zorlu Enerji receives two awards, one of which is international.

Operating with the vision of becoming the energy company of the future, Zorlu Enerji maintains its success in national and international organizations every day. By providing sustainable and innovative services to its subscribers, the company develops its business model on establishing long-term relationships based on trust. With this understanding, Zorlu Enerji received two awards, one of which was international.

Zorlu Enerji's call center receives a golden award

Zorlu Enerji's function was selected as the "Communication Center of the Year" and won the golden award Aa the 16th Stevie® Awards 'Sales and Customer Service Awards' -the only global award program in which the world's best employers and human resources specialists are awarded. More than 2,300 candidates from 51 countries competed this year, and more than 160 professionals took part in 8 different expert committees in the Stevie® Awards, which is known as one of the most popular awards in the world.

The A.C.E Diamond Award goes to Zorlu Enerji for Best Customer Experience Management

Zorlu Enerji, which focuses on technology and sustainability, received another award from the 7th A.C.E (Achievement in Customer Excellence) Awards 'Excellent Customer Satisfaction Achievement Awards', organized by Şikayetvar, the first and only customer satisfaction platform in Turkey.

A.C.E. Awards 2021, evaluated by the customer satisfaction management of all front-line units of the brands in Turkey. And Zorlu Enerji was selected as the "Brand that Best Manages the Customer Experience" at won the "Diamond Award" as the top company in its sector. Thus, Zorlu Enerji became the company that provides the best customer satisfaction for the 4th consecutive year in the "Energy" category.

"We adopted the principle of providing a fast and customer-oriented service"

Stating that Zorlu Enerji provided its subscribers with the best customer experience at every touch point, Zorlu Enerji Trade General Manager İnanç Salman said: "At Zorlu Enerji, we work to better understand the needs of our subscribers and offer new generation solutions to integrate with technology. We aim to generate creative ideas and focus on processes that can be digitized and continue developing platforms and mobile applications required to move customer-oriented transactions onto entirely digital platforms. In line with our value-oriented approach, our primary goal is to ensure that our customers benefit from our services in the best possible way while having an integrated experience in every channel they interact with. Following this goal, we adopted the principle of providing fast and customer-oriented service by making the best of technology. With our effective market and customer-focused efforts, we are working on creating value for all our stakeholders. We follow a sustainable and positive contribution growth model based on ethics, compliance, and transparency. Carrying out operations in harmony with the globe and our society is among our top priorities."

Aiming to make 80 percent of subscription transactions through digital channels

İnanç Salman mentioned that Zorlu Enerji was constantly focusing on processes that could be digitized and developing the platforms and mobile applications necessary for consumers to carry their transactions completely to digital platforms. He continued: "With our Digital Subscription Services Project, we enable consumers who get retail electricity service from Zorlu Enerji to easily perform subscription transactions remotely through all transaction channels, including customer service centers, e-government, and online transactions, and call centers. With this service, which aims to accelerate business processes and increase customer satisfaction, Zorlu Enerji customers can perform their subscription transactions without the need for a wet signature, view all their contracts digitally, and finalize many subscription processes digitally. In 2022, we aim to realize 80 percent of the more than 250 thousand subscription transactions for electricity subscription services through digital channels. Successful applications offered to our consumers digitally by our companies, which are part of Zorlu Enerji Group Companies and follow digitalization and technology in the best way, enabled us to be awarded by these valuable organizations. I want to thank our teammates who contributed to receiving these special awards. They both made us proud and motivated us to do better. In line with our vision of becoming the energy company of the future, we will continue to carry out successful projects appreciated at national and international levels, as we always did."