It was a kind of magic for the most watched film onboard, Bohemian Rhapsody, seen 162,215 times in the past year. The Beatles still pipped Queen as the most popular artist, attracting 606,773 hits. Customers spent three million minutes nodding away to the airline's sleep playlist.

Customers spent thousands of hours connected to Air New Zealand's free inflight Wi-Fi. Flight NZ1 from London to Los Angeles on 15 March - the date of the Christchurch shooting tragedy - had the highest Wi-Fi uptake in the past year, suggesting the ability to stay in touch with loved ones at stressful times is important to travellers.

Air New Zealand's Chief Marketing and Customer Officer, Mike Tod, says understanding customer trends keeps the airline ahead of the pack and even more connected and personalised experiences are in the pipeline.

'Paying close attention to feedback ensures we're delivering what customers really want. Right now every aspect of our onboard experience is under the microscope as we design the future cabin experience for our new long-haul fleet.

'Air New Zealand's warm Kiwi service has set the standard for airlines globally. Key to the product development underway at our Hangar 22 innovation centre in Auckland is scoping the technology, dining and entertainment options we'll take forward to our new aircraft.'

Last month Air New Zealand announced the purchase of eight Boeing 787-10 aircraft to replace its 777-200 fleet. The first aircraft is expected to arrive from late 2022 and will be fitted with new Business Premier, Premium Economy and Economy cabins incorporating design outputs from Hangar 22.

Ends

Issued by Air New Zealand Communications.

Email:media@airnz.co.nz │ Phone: +64 21 747 320 │ Twitter: @AirNZMedia

Attachments

  • Original document
  • Permalink

Disclaimer

Air New Zealand Limited published this content on 28 June 2019 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 28 June 2019 05:05:02 UTC