ABN AMRO Bank N : Ten highlights from our Annual Report 2021

Ten highlights from our Annual Report 2021

News article

9 March 2022

ABN AMRO

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Today ABN AMRO is publishing its annual report for 2021 - a clearly written account of how our bank is doing. The 2021 Integrated Annual Report provides an overview of our strategic choices, challenges in the world around us, our financial and non-financial results, and our targets. We also publish a number of other reports on specific subjects, including the Impact Report and the Social Impact & Human Rights Update. Below is a selection of the topics covered.

1. "I admire how many of our clients have embraced change with creativity, innovation and vigour, while dealing with a situation none of us has ever experienced before"

Our CEO Robert Swaak looks back on 2021, Covid-19 and the execution of the strategy. Read the

interview with Robert

in the 2021 Integrated Annual Report.

2. What impact do we have on the world around us?

As in previous years, we provide insight into the value we have created for all our stakeholders. Besides investors, this includes clients, employees and society in general. This concerns matters such as clients' welfare, environmental footprint and employee development. The Impact Report shows in what areas we create positive value - and what we need to improve. Read more in the

2021 Impact Report

.

3. "I wish I'd called sooner. Getting things sorted was a huge relief"

ABN AMRO offers special budget coaches to clients in financial difficulty. Research suggests nearly a quarter of young people in the Netherlands find it hard to keep track of their finances. Read the

interview with Sara

- not her real name - about how her budget coach helped her get her finances back in order.

4. What is our strategy?

Our strategy is built on three strategic pillars: customer experience, sustainability and future-proof bank. These are our guiding principles in acting on our purpose: Banking for better, for generations to come. Our purpose is our compass in everything we do. Read the

background information on our strategy

.

5. "We've made a lot of progress, but the hard part starts now - mobilising the whole bank to build on our strategy and become a performance-led organisation"

Lars Kramer talks about his first year as ABN AMRO's Chief Financial Officer, and looks ahead to 2022. Read the

interview with Lars

in the 2021 Integrated Annual Report.

6. What are our strategic targets?

To support our strategy, we have set clear targets for 2024, relating to our three strategic pillars. These targets cover both our strategic pillars and our financial performance. Check out the

overview of our targets

.

7. "The financing from ABN AMRO gave us a real incentive"

Egmond Plastic manufactures components mainly for the aerospace industry. Managing Director Richard Brandwijk tells us how financing from ABN AMRO is supporting his company's drive to improve sustainability. Read about

his experience

.

8. In what kind of environment did we operate in 2021?

Our operating environment underwent rapid change in 2021. Economies continued to recover following the impact caused by Covid-19. At the same time, social and environmental issues gained in importance. Across the financial sector, there was a further increase in the use of data and digital technologies, accelerated by the pandemic. Read the

full story

.

9. "ABN AMRO has clear targets when it comes to sustainability - it is also part of our assessment of the Executive Board"

Having a single Executive Board enables the bank to better serve its clients, according to our Supervisory Board Chairman Tom de Swaan. Read the

full interview

in the 2021 Integrated Annual Report.

10. Download the full reports

Want to find out more about these topics? The full reports for 2021 are available on the

download page

.