Alight Unveils Alight LumenAITM, Its Next-Generation Ai Engine Powering Alight Worklife
February 15, 2024 at 08:30 am EST
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Alight, Inc. introduced Alight LumenAI, the company?s next-generation artificial intelligence (AI) engine. Alight LumenAI bolsters the Alight Worklife platform by merging new and existing AI capabilities into a unified ecosystem to drive innovation and elevate outcomes for both organizations and employees. Alight LumenAI enables a more connected and intelligent experience across all Alight Worklife solutions via new technical capabilities including: Integration of at-scale generative AI into Alight Worklife?s new and existing AI One, unified view of each individual employee across multiple AI touchpoints Accelerated integration of external data sources into AI decision-making The development of Alight LumenAI is underpinned by strategic AI investments made in 2023, including a transition to a central cloud data-lake; investments in new AI talent; aggressive generative AI experimentation; and the establishment of a formalized AI governance policy, framework and process to accelerate responsible innovation.
Alight's AI capabilities now span five key HR categories, giving employers the ability to drive impactful outcomes for their workforce through: AI Personalization capabilities that drive a greater than 10% increase in targeted client HR outcomes through personalized, ?next best action? content AI Assistance capabilities with natural language/intent models to maximize digital engagement, supporting a 90% self-service rate AI Recommendation capabilities providing automated decision support and choice optimization for benefits and care, saving employees on average $500 in premium expenses annually AI Insight capabilities with data trend analysis for high-precision employer analytics AI Automation capabilities that streamline repetitive workflows, such as document processing or at-scale call monitoring The latest AI innovation recently deployed by Alight in these categories include: Assistance: Voice-based interactive response system (IVR) deployment in Alight?s call centers to facilitate natural language interactions for employees Automation: Intelligent Document Processing that reduces processing times of employee-submitted documents from 10 minutes to near-instant Personalization: Health and wealth guidance enhancements to provide personalized wellbeing guidance for employees. Ongoing pilots of new Alight LumenAI capabilities include GenAI-powered IVA and content creation, employee experience hot-spot identification, and personalization models trained on large-scale medical and social determinants of health external datasets.
Alight, Inc. is a cloud-based provider of integrated digital human capital and business solutions. The Companyâs segments include Employer Solutions and Professional Services. The Employer Solutions segment is driven by its Alight Worklife platform, and includes total employee wellbeing, integrated benefits administration, healthcare navigation, financial wellbeing, leave of absence management, retiree healthcare and payroll. It leverages data across all interactions and activities to improve the employee experience, reduce operational costs and better inform management processes and decision-making. The Professional Services segment includes its project-based cloud deployment and consulting offerings that provide expertise with both human capital and financial platforms. Specifically, this includes cloud advisory and deployment, and optimization services for cloud platforms, such as Workday, SAP SuccessFactors, Oracle, and Cornerstone OnDemand.
ALIGHT, INC. 
