Bendigo and Adelaide Bank : 2022 Interim results presentation

ersonal use only

Results Presentation

For the half year ended 31 December 2021

Bendigo and Adelaide Bank Limited ABN 11 068 049 178

Contents

only	1	Overview and Focus Area 1	Marnie Baker	Page 3
use	2	1H22 Financials and Focus Area 2-4	Travis Crouch	Page 11
3	Results in Brief		Page 27
ersonal
4	Appendix		Page 40

2

ersonal use only

Overview

Marnie Baker Managing Director

3

ersonal use only

Strategy delivering value

1H22 overview

• Continued lending and deposit growth
• Earnings growth across all customer divisions
• Maintained market leading customer advocacy and trust
• Transformation on track but the emphasis on execution has heightened
• Ferocia acquisition completed

4

use only

Key performance indicators

Consistently performing on key indicators

	Customer													2.12m
								2.05m
	numbers		1.96m
								Dec-20		Jun-21		Dec-21
	Market						74.9%
												74.5%
	share1																	74.0%
												2.41%
																2.36%
							2.34%
								Dec-20		Jun-21		Dec-21
	Total lending							11.4% 4.4%				6.8%
	growth	2					9.2%										4.3%
							-0.3%
								1H21		2H21		1H22

	26.5	27.3	29.7
Net promoter
score3	0.7	1.6
		-0.6
	Dec-20	Jun-21	Dec-21
MFI business	47	44	41
NPS4	-14	-13	-10
	Dec-20	Jun-21	Dec-21
Employee			76%
Engagement	74%	73%
Index5	Dec-20	Jun-21	Dec-21

ersonal

Cost to	60.9%			Return on					10.65%
		tangible equity
income		59.8%	59.3%	10.01%	10.32%
		(cash)
	1H21	2H21	1H22
		1H21		2H21		1H22

1. APRA Monthly Banking Statistics December 2021
2. APRA Monthly Banking Statistics December 2021. BEN total lending growth rate and major bank average against system
3. Roy Morgan Net Promoter Score - Roy Morgan Research, 6 month rolling averages, comparing BEN to the industry average. Industry includes: ANZ, BOM, BOQ, Bank SA, Bankwest, CBA, ING, NAB, St. George, Suncorp & WBC. Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
4. DBM Atlas (Business) MFI NPS - Total Business with <$40m turnover. Figures based on 12 month rolling data
5. Internal measure of employee motivation, commitment, discretionary effort and pride.

5